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BMW of Buena Park - Service Center

Buena Park, CA

4.6
569 Reviews

569 Reviews of BMW of Buena Park - Service Center

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September 10, 2014

Do not buy or lease from Shelly BMW Do not buy any extra insurance or offer from this dealer. If you try to get it fixed from their offered insurance for dings and small scratches, they More

by Eddie L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fred
July 07, 2014

car service I brought my car for tire replacement. I took 4.5h to get it done, and yes, about 45' was to wait to my turn even though there was no line ahead of m More

by boobeepk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
alfred
March 03, 2013

FRAUDS!!!! Experts at conducting Shady Business!!!! DON’T GO TO THEM…. THEY WILL RIP YOU OFF!!! My car was recently taken to Shelly BMW for an ignition issue. At the time of check in service rep, He More

by ketanmali08
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Henry Diaz, steveu@shellybmw.com, steve@shellybmw.com
October 31, 2011

HORRENDOUS customer service. I have never experienced HORRENDOUS customer service. I have never experienced such customer service like Shelly BMW. I would say it is imperative that MOST of the employe More

by bonniehjin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
cannot remember and don't want to.
August 02, 2011

This review is solely based on the customer service I've experienced from the Service Department Team at Shelly BMW. We had brought the X3 in to inquire about the auxiliary stereo installation on three More

by madison place
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Luis Perez, Gabriel Lopez, Sean Sanford, Tarek Saba
May 10, 2011

I have been coming to Shelly BMW for about 4-5 years now and the reason why I have been loyal to this dealership is because Vicki Guthery at the Service Department. She has been absolutely terrific. She i More

by jajung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vicki Guthery
February 05, 2011

Xocilt is the most amazing customer service representative. She is pleasant, thorough and gives me updates every step of the way. Ask for her by name, and you won't be disappointed. She's wh More

by manda2u
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Xocilt Mazella
January 22, 2011

I made several calls to the dealership prior to coming in and all the personnel that I spoke to were very helpful and knowledgeable. When I walked in I was promptly greeted, and taken to the service advisor More

by nursececi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tarek Saba
November 29, 2010

We were visiting Anaheim CA. and were run off the road just prior to entering the I-5 North Freeway. Our X5 had sustained severe damage to the left front struts, suspension, rim, front and rear tire. Bein More

by roidring
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vicki Guthery Luis Perez
September 07, 2010

DO NOT BUY A BMW. Definetly do not buy or get your BMW serviced at Shelly BMW Buena Park, CA. Very poor service and shoddy maintenance. I took my vehicle for service several times and they did not catch More

by jykim5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luis Perez
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