BMW of Buena Park - Service Center

These reviews are all lies. Go and read Google reviews where reviews match the Google profile and email address of the reviewer and you can see the history of reviews each reviewer has done over the years where reviews match the Google profile and email address of the reviewer and you can see the history of reviews each reviewer has done over the years. This proves the legitimacy of Google reviews. Why does this dealership have stellar review from actual customers on Google but a bunch of nasty and fake reviews here? Don't trust this site one bit. More

Service It was an unpleasant experience bringing my 2017 X5 to this dealership for service. Personnel as well as service was not up to standard. Had an appoin It was an unpleasant experience bringing my 2017 X5 to this dealership for service. Personnel as well as service was not up to standard. Had an appointment but had to seek out someone after an hour wait for my turn. Took so long for just an oil change. Had a question about the vehicle but got no response. Used the be a good dealership (Shelly BMW) before it was bought by Auto Nation. I will bring my 3 BMW to Irvine BMW from now on. More

$130,969.10 CASH DEAL FAILED THANKS TO MGR: Uday Singh. SALES MANAGER: Uday Singh, shows signs that he has no business being a manager, nor should he be working with customer or people in general as far as SALES MANAGER: Uday Singh, shows signs that he has no business being a manager, nor should he be working with customer or people in general as far as selling cars. This person is very rude and unprofessional where I had no choice but to turn down a beautiful car deal and return my cashier check back to my bank. I could not see myself giving such a great deal to a person who was rude to me and shows low intelligence. More

Shelly BMW has been sold to AutoNation This afternoon, I had a question concerning my 2015 BMW 328d and my warranty documentation and then asked for a copy of my warranty documents. The ge This afternoon, I had a question concerning my 2015 BMW 328d and my warranty documentation and then asked for a copy of my warranty documents. The gentleman with whom I spoke told me that Shelly BMW has been sold to AutoNation, which will take over the business next week. In the meantime, I was told that if I wanted a copy of my warranty information, it would either be located at Iron Mountain (wherever or whatever that is) or at IRVINE BMW, and I would have to call the new organization to find out. After I pushed back, he finally told me that he would find out and give me a call back next week. After the poor experiences that we previously had with this dealer's sales force, repair department, and General Manager Michael Rich, we have moved our service to McKenna Motor Company in Norwalk. My wife, who is the principal driver of our BMW 328d loves their attitude and their customer care. If you find yourselves lost in the corporate shuffle at Shelly, you might want to consider McKenna as an alternate. More

Carlos Gonzalez in Service Dept. I have taken my X3 on several occasions for my regular service and services due to minor repairs. Carlos is so stellar at customer service, he is an a I have taken my X3 on several occasions for my regular service and services due to minor repairs. Carlos is so stellar at customer service, he is an absolute all star. He is right there with me with a warm generous spirit, from drop off to pick up. He is super detailed about what was wrong, what was repaired, all the whys and all the how's. He gives me piece of mind that my X3 will be taken care of like his own. And it always is! I love his kind spirit and sense of humor, it's like icing on the cake. I wouldn't take my X3 anywhere else, the whole department is staffed with great people! I've never left that lot with any forgetful aspects from the service dept. The repairs are always done in a timely manner, and done very well! Job well done guys! More

Israel in Service Israel is very knowledgeable and helpful when it comes to servicing my car. He is very precise with his work and makes you feel like a friend at the s Israel is very knowledgeable and helpful when it comes to servicing my car. He is very precise with his work and makes you feel like a friend at the same time. Definitely recommend seeing him when you want to bring your BMW in. Side note: he kept me updated while my car was in for service. More

Great service One of the best service advisors goes to Israel Garcia at Shelly bmw due to his prompt responses and updates thank you for all your care One of the best service advisors goes to Israel Garcia at Shelly bmw due to his prompt responses and updates thank you for all your care More

Best Service Advisor Israel Garcia is hands down the best service advisor I have ever delt with. I have owned a number of different luxury brand cars and I have never rece Israel Garcia is hands down the best service advisor I have ever delt with. I have owned a number of different luxury brand cars and I have never received the premium service that I get from Israel. I can call him on a moments notice and he can get my car in and have a loaner ready for me when I get there. He knows how to follow up and update me as to what is going on with my car. When I go to pick it back up, he has it cleaned, vaccumed and waiting for me in the front. As long as I own a BMW I will always take it to Israel Garcia at Shelly BMW!! More