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BMW of Buena Park - Service Center
Buena Park, CA
569 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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569 Reviews of BMW of Buena Park - Service Center
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August 17, 2021
I have taken my x5 in for routine maintenance and received excellent quality and timely service. Service advisor was extremely helpful and kind. I would revisit and recommend them to friends. received excellent quality and timely service. Service advisor was extremely helpful and kind. I would revisit and recommend them to friends. More
by Doyun
Employees Worked With
Fabian
August 15, 2021
Scott Book is always knowledgeable and explains everything and takes good care of my BMW 430i. The dealership is always clean and the staff are always helpful and friendly. I highly recommend them! everything and takes good care of my BMW 430i. The dealership is always clean and the staff are always helpful and friendly. I highly recommend them! More
by Kristi
Employees Worked With
Scott Book
August 13, 2021
WARNING! WARNING! WARNING!Read before going to BUENA WARNING! WARNING! WARNING! Read before going to BUENA PARK BMW for any kind of service !!! Make sure to U-TURN as fast as you can and drive to CREV WARNING! WARNING! WARNING! Read before going to BUENA PARK BMW for any kind of service !!! Make sure to U-TURN as fast as you can and drive to CREVIER or IRVINE. DO YOURSELF A FAVOR YOU DESERVE IT. backstory: i got my car freshly detailed and ceramic coated from a professional auto detailer outside of bmw. my cars paint was finally in pristine condition. unfortunately i got a flat tire on the way back. i took my car to get my tire replaced. i did not want them to wash the car. however they decided to wash my car anyways. who tries to clean something is already clean, why? dealers use the same dirty water and the same dirty towels they clean 100+ cars. xxx. everything was going well until i picked up my car. they managed to get my car unimaginably dirty. fingerprints, scratches, weird residue, and potentially ruined my ceramic coat!!! anyways moral of the story, save your car and money and take it elsewhere!!! Fabian and Ricardo at service only people trying to help me out and understands my POV. Upper management and service director, do better. More
by caseychung
Employees Worked With
Ricardo, Fabian
August 10, 2021
Don't like this place. Not very knowledgeable, inaccurate and mostly they are strictly driven by money. Not looking out for their customers. Never will go to this place. and mostly they are strictly driven by money. Not looking out for their customers. Never will go to this place. More
by J4DMC90240
Employees Worked With
Scott
August 03, 2021
Great location off the 5 freeway. Always a minimum two hour wait. Waiting area small throughout and not many choices in snacks or beverages. Never a loaner avaiable. hour wait. Waiting area small throughout and not many choices in snacks or beverages. Never a loaner avaiable. More
by BBBoy
Employees Worked With
Linda Torres
August 03, 2021
I went into the dealership for loud fan diagnostics. They wanted to charge two separate diagnostic fee as fan related to cooling and AC systems. The service rep wanted to justify it is not excessive and all wanted to charge two separate diagnostic fee as fan related to cooling and AC systems. The service rep wanted to justify it is not excessive and all will be okay as long as I get the recommend services done. Also, he told me the second diagnosis request when I was going to pick up the car after four days at shop. And my request for car old parts were not given. More
by lucky723
Employees Worked With
Fabian Flores
July 27, 2021
This place is awesome, definitely taking my car here only. They have the best customer service. I usually never take my car to the dealership but since I came here, I’m never going anywhere else. only. They have the best customer service. I usually never take my car to the dealership but since I came here, I’m never going anywhere else. More
by Vu L.
Employees Worked With
Tony Prezes
July 26, 2021
Love the staff and most of all the excellent customer service . I take all 3 cars for routine maintenance and Carlos and the team is always looking out . service . I take all 3 cars for routine maintenance and Carlos and the team is always looking out . More
by Vinolie Chandrasekaram
Employees Worked With
Carlos
July 25, 2021
Great caring service always. Over and beyond. NOT your average dealership. Even will pay for your lyft if your wait is not of desire. Over the top world class for Everyone hired. They hire the best. Simpl average dealership. Even will pay for your lyft if your wait is not of desire. Over the top world class for Everyone hired. They hire the best. Simply for that, I may never get another care make but BMW. More
by BATNA
Employees Worked With
Scott
