BMW of Buena Park - Service Center

I went into the dealership for loud fan diagnostics. They wanted to charge two separate diagnostic fee as fan related to cooling and AC systems. The service rep wanted to justify it is not excessive and all wanted to charge two separate diagnostic fee as fan related to cooling and AC systems. The service rep wanted to justify it is not excessive and all will be okay as long as I get the recommend services done. Also, he told me the second diagnosis request when I was going to pick up the car after four days at shop. And my request for car old parts were not given. More

Great location off the 5 freeway. Always a minimum two hour wait. Waiting area small throughout and not many choices in snacks or beverages. Never a loaner avaiable. hour wait. Waiting area small throughout and not many choices in snacks or beverages. Never a loaner avaiable. More

Hard to trust their finance and specially sales person & service - normally need more transparency will fix service - normally need more transparency will fix More

Great caring service always. Over and beyond. NOT your average dealership. Even will pay for your lyft if your wait is not of desire. Over the top world class for Everyone hired. They hire the best. Simpl average dealership. Even will pay for your lyft if your wait is not of desire. Over the top world class for Everyone hired. They hire the best. Simply for that, I may never get another care make but BMW. More

I have had the worst service experience from Buena Park BMW. I will never ever stop by this place and I already told all of my friends. Their service technicians don't know much. and it ended up replace o BMW. I will never ever stop by this place and I already told all of my friends. Their service technicians don't know much. and it ended up replace one by one and whole bottom suspensions. Anyway, they keep emailing me and bugging me about this. I am telling you this. GO different BMWs not this place. More

Worst service experience ever. Normal service advisor wasn’t working the day I came in, so I was assigned Ricky Roman. I waited about an hour from my scheduled time before he addressed me and inspected m wasn’t working the day I came in, so I was assigned Ricky Roman. I waited about an hour from my scheduled time before he addressed me and inspected my car - not one greeting or apologies for the long wait. My car concern was that my steering wheel was uncentered after having done an alignment just the week before. His first reply was that I should’ve brought the car in right when I noticed the issue - I brought the car in one week later, so I’m sorry, but people have jobs, so you really expect someone to bring in the car right away. Then, he literally says “You cannot keep bringing your car in every week just because you hit a pothole.” So he basically accused me of hitting a pothole and ruining the alignment that was done just one week ago. Then, he made me wait an hour for the car to be washed just because he “forgot my paperwork was already printed out“ from the fax machine, and never called me to sign the papers so I could get my car and leave. This guy is a joke, stay away from him if possible. Don’t say I didn’t warn you. More