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BMW of Buena Park - Service Center
Buena Park, CA
562 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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562 Reviews of BMW of Buena Park - Service Center
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July 27, 2021
This place is awesome, definitely taking my car here only. They have the best customer service. I usually never take my car to the dealership but since I came here, I’m never going anywhere else. only. They have the best customer service. I usually never take my car to the dealership but since I came here, I’m never going anywhere else. More
by Vu L.
Employees Worked With
Tony Prezes
July 26, 2021
Love the staff and most of all the excellent customer service . I take all 3 cars for routine maintenance and Carlos and the team is always looking out . service . I take all 3 cars for routine maintenance and Carlos and the team is always looking out . More
by Vinolie Chandrasekaram
Employees Worked With
Carlos
July 25, 2021
Great caring service always. Over and beyond. NOT your average dealership. Even will pay for your lyft if your wait is not of desire. Over the top world class for Everyone hired. They hire the best. Simpl average dealership. Even will pay for your lyft if your wait is not of desire. Over the top world class for Everyone hired. They hire the best. Simply for that, I may never get another care make but BMW. More
by BATNA
Employees Worked With
Scott
April 28, 2021
These reviews are all lies. Go and read Google reviews where reviews match the Google profile and email address of the reviewer and you can see the history of reviews each reviewer has done over the years where reviews match the Google profile and email address of the reviewer and you can see the history of reviews each reviewer has done over the years. This proves the legitimacy of Google reviews. Why does this dealership have stellar review from actual customers on Google but a bunch of nasty and fake reviews here? Don't trust this site one bit. More
by Michelle van H
Employees Worked With
Scott
February 16, 2021
I have had the worst service experience from Buena Park BMW. I will never ever stop by this place and I already told all of my friends. Their service technicians don't know much. and it ended up replace o BMW. I will never ever stop by this place and I already told all of my friends. Their service technicians don't know much. and it ended up replace one by one and whole bottom suspensions. Anyway, they keep emailing me and bugging me about this. I am telling you this. GO different BMWs not this place. More
by emonewjersey
Employees Worked With
Glenn Weitz
March 08, 2020
Worst service experience ever. Normal service advisor wasn’t working the day I came in, so I was assigned Ricky Roman. I waited about an hour from my scheduled time before he addressed me and inspected m wasn’t working the day I came in, so I was assigned Ricky Roman. I waited about an hour from my scheduled time before he addressed me and inspected my car - not one greeting or apologies for the long wait. My car concern was that my steering wheel was uncentered after having done an alignment just the week before. His first reply was that I should’ve brought the car in right when I noticed the issue - I brought the car in one week later, so I’m sorry, but people have jobs, so you really expect someone to bring in the car right away. Then, he literally says “You cannot keep bringing your car in every week just because you hit a pothole.” So he basically accused me of hitting a pothole and ruining the alignment that was done just one week ago. Then, he made me wait an hour for the car to be washed just because he “forgot my paperwork was already printed out“ from the fax machine, and never called me to sign the papers so I could get my car and leave. This guy is a joke, stay away from him if possible. Don’t say I didn’t warn you. More
by Serenity
Employees Worked With
Ricky Roman
May 03, 2019
Service It was an unpleasant experience bringing my 2017 X5 to this dealership for service. Personnel as well as service was not up to standard. Had an appoin It was an unpleasant experience bringing my 2017 X5 to this dealership for service. Personnel as well as service was not up to standard. Had an appointment but had to seek out someone after an hour wait for my turn. Took so long for just an oil change. Had a question about the vehicle but got no response. Used the be a good dealership (Shelly BMW) before it was bought by Auto Nation. I will bring my 3 BMW to Irvine BMW from now on. More
by Beemer08
Employees Worked With
Linda
February 08, 2019
$130,969.10 CASH DEAL FAILED THANKS TO MGR: Uday Singh. SALES MANAGER: Uday Singh, shows signs that he has no business being a manager, nor should he be working with customer or people in general as far as SALES MANAGER: Uday Singh, shows signs that he has no business being a manager, nor should he be working with customer or people in general as far as selling cars. This person is very rude and unprofessional where I had no choice but to turn down a beautiful car deal and return my cashier check back to my bank. I could not see myself giving such a great deal to a person who was rude to me and shows low intelligence. More
by Demon Shadows
Employees Worked With
Sales Manager: Uday Singh. (RUDE AND NASTY PERSON) PEOPLE BEWARE! BMW AUTONATION
July 15, 2018
Shelly BMW has been sold to AutoNation This afternoon, I had a question concerning my 2015 BMW 328d and my warranty documentation and then asked for a copy of my warranty documents. The ge This afternoon, I had a question concerning my 2015 BMW 328d and my warranty documentation and then asked for a copy of my warranty documents. The gentleman with whom I spoke told me that Shelly BMW has been sold to AutoNation, which will take over the business next week. In the meantime, I was told that if I wanted a copy of my warranty information, it would either be located at Iron Mountain (wherever or whatever that is) or at IRVINE BMW, and I would have to call the new organization to find out. After I pushed back, he finally told me that he would find out and give me a call back next week. After the poor experiences that we previously had with this dealer's sales force, repair department, and General Manager Michael Rich, we have moved our service to McKenna Motor Company in Norwalk. My wife, who is the principal driver of our BMW 328d loves their attitude and their customer care. If you find yourselves lost in the corporate shuffle at Shelly, you might want to consider McKenna as an alternate. More
by SteveS
Employees Worked With
Maria, Mike Rich
May 16, 2018
Carlos Gonzalez in Service Dept. I have taken my X3 on several occasions for my regular service and services due to minor repairs. Carlos is so stellar at customer service, he is an a I have taken my X3 on several occasions for my regular service and services due to minor repairs. Carlos is so stellar at customer service, he is an absolute all star. He is right there with me with a warm generous spirit, from drop off to pick up. He is super detailed about what was wrong, what was repaired, all the whys and all the how's. He gives me piece of mind that my X3 will be taken care of like his own. And it always is! I love his kind spirit and sense of humor, it's like icing on the cake. I wouldn't take my X3 anywhere else, the whole department is staffed with great people! I've never left that lot with any forgetful aspects from the service dept. The repairs are always done in a timely manner, and done very well! Job well done guys! More
by RebeccaB.
Employees Worked With
Carlos Gonzalez
