BMW of Buena Park - Service Center

We took advantage of complimentary free multi-point inspection when we needed to get a transmission oil change. Even with an appointment, the service advisor wasn't able to get the information on the inspection when we needed to get a transmission oil change. Even with an appointment, the service advisor wasn't able to get the information on the findings until the following day. We opted to get the oil change done only and brought the car home. On the way home the car stalled in the middle of the intersection and it was completely dead. It took 2 AAA tow trucks to get the car back to the dealership and since the service department was closed for the day and weekend, we had no car for the weekend. We didn't hear from the service advisor until Monday afternoon at 5 to let us know the problem was the battery. I would expect the problem should have been caught when the multi-point inspection was done. What is the purpose of the multi-point inspection? Incomprehensible. I would not recommend this service department. More

Horrible service department service advisor Linda was not professional. Car was worst than when it was taken in for repairs. called headquarters and management in buena park and the best we got was we can wa professional. Car was worst than when it was taken in for repairs. called headquarters and management in buena park and the best we got was we can waive the inspection fee. They broke the Pump, 4 brake light warning light are now on. We took it in to fix the brakes and fix the passenger door they did 50% of the work. The brakes were not fixed and now we have abs, 4x4, parking brake lights and traction light is on besides being charged $1300.00 when the quote was $1039.00 I had to speak to her and the $1300.00 went back down to 1039.00 a total Rip Off. The sad part we paid and then got the keys. More

Linda was my service advisor she was very nice and professional fix my car in just one day Thank you Linda professional fix my car in just one day Thank you Linda More

Scott from Buena Park helped me with my vehicle and as usual, was the best. usual, was the best. More

The best service advisor; clean facility. Nice showroom. Front desk people very attentive and customer focused. Front desk people very attentive and customer focused. More

Great and friendly customer service. Very thorough and good communication every time I bring in my car good communication every time I bring in my car More

Great service advisor, Tony, who stepped up to help out-of-town visitor to the area with an emergency situation on a very short notice and short time to complete the job! I called multiple dealers who out-of-town visitor to the area with an emergency situation on a very short notice and short time to complete the job! I called multiple dealers who didn't seem to care! Truly appreciated it! More

My Service Advisor Wasem Alrabadi was great. He went out of his way to make sure my concerns about the repair issues were addressed. of his way to make sure my concerns about the repair issues were addressed. More

Disappointed In the service that was provided on my bmw 2015 5 series at Buena Park. I got home and it indicated to me my car is low on washer fluid as if some one forgot to fill it up. I was the first per 2015 5 series at Buena Park. I got home and it indicated to me my car is low on washer fluid as if some one forgot to fill it up. I was the first person to take my car and was the last to pick it. I just don’t think that’s fair after spending 1,200$ very unpleasant first time experience. More

Great customer service . Always answered questions with a quick reply . Would recommend to family and friends . quick reply . Would recommend to family and friends . More