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BMW of Buena Park - Service Center

Buena Park, CA

4.6
562 Reviews

562 Reviews of BMW of Buena Park - Service Center

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February 28, 2022

Brought my car in to check on the AC power sockets for both from and back, this is a brand new X5 but there is no power going to both sockets. Dealer kept my car for a full day, gave back to me simply sai More

by alt4ever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Book
Mar 03, 2022 -

BMW of Buena Park responded

Hi, we are deeply disappointed by your experience at BMW of Buena Park. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (714) 598-3738 -- we hope to hear from you soon.

February 28, 2022

He lied about the list of repairs that I needed he said I needed some new windshield wipers when I bought new windshield wipers personally, the very week More

by rdonaldray57@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott
Mar 03, 2022 -

BMW of Buena Park responded

Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 598-3738 to discuss what we can do to help.

February 27, 2022

Service advisor made sure I was taken care of in a timely manner. Was very thorough in explaining details. More

by lizaraiza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bjern
Mar 02, 2022 -

BMW of Buena Park responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

February 25, 2022

JuanCarlos is an excellent service advisor. He addresses all needs and he is an honest person. More

by donnamorgan008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JuanCarlos
Feb 27, 2022 -

BMW of Buena Park responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Buena Park. We are always more than happy to assist you if anything else comes up. Take care!

February 24, 2022

In and out quickly for minor check of engine. Chris was very professional. Will visit again. More

by Kevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Feb 26, 2022 -

BMW of Buena Park responded

Hi Kevin, we're happy you found our staff to be so supportive during your experience here at BMW of Buena Park. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 24, 2022

BMW of Buena Park did an excellent job of servicing my vehicle and completing the work in a timely manner. They also sent someone to pick me up which was a lifesaver as I did not have a way to get it on m More

by LisaQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott
Feb 27, 2022 -

BMW of Buena Park responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 24, 2022

Service was good and done as fast as they could do it; the person who wait on me was very professional and knew about his trade; I will definitely return for future service needed. More

by cmatsudo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Carlos Gonzales
Feb 26, 2022 -

BMW of Buena Park responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 23, 2022

JOSE VIVIAN IS A GREAT SERVICE REPRESENTATIVE AND HELPER WHAT I NEED. RECOMMEND THIS SERVICE PALCE. More

by HANNAH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Vivian
Feb 26, 2022 -

BMW of Buena Park responded

Hi Hannah, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Buena Park! Thanks again for the recommendation, and have an amazing day!

February 23, 2022

Very good service with Jose Vivian ! I’m very happy with the costumer service was excellent’ More

by manoellastoltzonline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Vivian
Feb 26, 2022 -

BMW of Buena Park responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

February 22, 2022

Thanks to Juan Carlos for kindly helping me with my questions from start to finish. Look forward to working with Juan again. More

by jenny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Carlos
Feb 24, 2022 -

BMW of Buena Park responded

Hello Jenny, we're happy you found our staff to be so supportive during your experience here at BMW of Buena Park. We are always more than happy to assist you if anything else comes up. Take care!

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