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BMW of Buena Park - Service Center

Buena Park, CA

4.6
562 Reviews

562 Reviews of BMW of Buena Park - Service Center

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April 28, 2022

Excellent customer service Rep, took care of everything. could use some work on waiting times when you have scheduled appointment, lack of Courtesy cars is an issue More

by brian.miller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Book
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April 25, 2022

Excellent service from this dealership. I’m recommending to my friends and family for this dealership More

by Kaushal011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Biern
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Apr 28, 2022 -

BMW of Buena Park responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

April 21, 2022

Friendly staff and efficient service ; I will definitely recommend this location to any of my friends and colleagues. More

by Calidavi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Carillo
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Apr 25, 2022 -

BMW of Buena Park responded

Hi Calidavi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of BMW of Buena Park and we hope to be of service again in the future.

April 20, 2022

Customer service was not good. Communication was very poor, I keep having to call to get updates on my car. More

by divaatyourservice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bjern
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Apr 23, 2022 -

BMW of Buena Park responded

Hi, we appreciate you taking the time to respond. The staff at BMW of Buena Park take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 598-3738 to discuss what we can do to help.

May 17, 2022 -

divaatyourservice responded

Hello, if he would like to speak to me, have him return my call. My number is on my file.

April 18, 2022

Thank you bmw buena park also thank you Liam for getting my car serviced and back in the road in no time, also advised other services to be done so I can have the ultimate driving machine driving like it sh More

by ChrisG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liam
Report | Print
Apr 21, 2022 -

BMW of Buena Park responded

Hi, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 17, 2022

Carlos is a fantastic service writer and I've been taking my BMW's to him for years. Make sure you ask for Juan Carlos !! More

by HeyAnwar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Carlos Gonzales
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Apr 21, 2022 -

BMW of Buena Park responded

Hi Heyanwar, thank you for your kind review; we are happy to pass along your comments to Carlos here at BMW of Buena Park! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

April 07, 2022

The service was excellent. The communication between my service agent regarding parts and recommendations was excellent. More

by mssloca1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan In Service
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Apr 09, 2022 -

BMW of Buena Park responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!

April 07, 2022

Of the two dealers near the Cerritos area this is by by far the best one. Service rep Scott worked with us and didn’t put on pressure to get other work done. Just pointed out maintenance items that needed More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott
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Apr 11, 2022 -

BMW of Buena Park responded

Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 04, 2022

Juan was very courteous, and they accommodated me with making sure my car was serviced in time for my work week. More

by Messayli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
Apr 06, 2022 -

BMW of Buena Park responded

Hello Messayli, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 04, 2022

Ian was professional, responsive, and helpful when I took my car in for service. I will travel a little further to this location because of the service. More

by Dan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ian Sampson
Report | Print
Apr 06, 2022 -

BMW of Buena Park responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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