BMW of Buena Park - Service Center

Excellent customer service! Quick and easy experience even though I came on a busy Saturday with no appointment. Quick and easy experience even though I came on a busy Saturday with no appointment. More

I was sold an wxtended warranty on a used vehicle. It was never explained that it was a 3 rd party warranty that needed outside approval for repairs or that it had a deductible. My broken part was a It was never explained that it was a 3 rd party warranty that needed outside approval for repairs or that it had a deductible. My broken part was a vehicle charging door. I watched several yourube videos about it while at the dealer. After the approval it took the sealer 2 hours to perform the repair. After watching the videos incould have completed teh repair in less than 20 minutes. It eas literally 4 plastic clips that hold the door housing in place that are accessible from the inner wheel well. 2 wire clips come off then everything goes back on. A competent mechanic shouldn’t take longer than 15 minutes. There is absolutely no reason it should have been 2 hours. You then charged $629 in labor. For 2 hours. That is beyond astronomical that is totally taking advantage and stealing from people. I also had a $100 deductible if i would have known prior to being there i would have purchased the $79 part and performed the repair myself at home in about 30 minutes. Instead of wasting 4 1/2 hours at the dealership and an extra $20. The only positive thing i have to say is when after i complained when the service provider told me i had to leqve the car for approval and it could take hours or a day or so she called the third party warranty company and got it approved in about 30 minutes. That was the only positive. You need to be more transparent/honest and up front with people when selling then a warranty on a used vehicle. More

Very professional and warm. But Since BMW is known as top class brand and enough good reputation, this kind of survey to every client is not a good idea. Few random recommended. But Since BMW is known as top class brand and enough good reputation, this kind of survey to every client is not a good idea. Few random recommended. More

I don’t know about you but top off fluids have always included wiper fluid was just there a couple of days ago and now level low indicator on, seems like every time I take in something else goes wrong! A included wiper fluid was just there a couple of days ago and now level low indicator on, seems like every time I take in something else goes wrong! Also fog lamp loose guessing it was that way when I purchased the car now they want to charge me to get it fixed makes me angry!!! More

Friendly approach to the customer and cooperate with customer. Overall I satisfied with the dealer service of Buena Park customer. Overall I satisfied with the dealer service of Buena Park More

Excellent experience. The service department is awesome. I was able to spend a short time there, and was able to wait for my car. The service department is awesome. I was able to spend a short time there, and was able to wait for my car. More

Chris in service has always been excellent and I really appreciate his assistance in getting my vehicle serviced in a timely and professional manner. appreciate his assistance in getting my vehicle serviced in a timely and professional manner. More

I may not of been happy with my deal. But I was desperate and well that’s a golden egg for any vendor. But I am happy with my vehicle and the ongoing service I receive at BMW Buena Park. But I was desperate and well that’s a golden egg for any vendor. But I am happy with my vehicle and the ongoing service I receive at BMW Buena Park. More

Courteous service advisor, able to explain what’s going on in your car and why it needs the recommended repairs. on in your car and why it needs the recommended repairs. More

Scott did a great job of taking care of me and my BMW. Was able to go above expectations and get me in and out quickly. Was able to go above expectations and get me in and out quickly. More