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BMW of Buena Park - Service Center

Buena Park, CA

4.6
562 Reviews

562 Reviews of BMW of Buena Park - Service Center

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July 01, 2022

Did a great job right on top of it was there for my appointment he was ready for me he was on time was getting the car serviced and ready was very impressed with his work More

by Lemontree01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher
Jul 04, 2022 -

BMW of Buena Park responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

June 25, 2022

Service was top notch. My service manager, Liam is very knowledgeable and thorough. I also loved the easy curtesy Lyft transportation while my car was being serviced. I More

by Brooke.adelman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liam
Jun 28, 2022 -

BMW of Buena Park responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 24, 2022

I have been coming here for years. Always great service. Very professional and curtious group. More

by mahsheja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tak Sing Jackson Hwang
Jun 28, 2022 -

BMW of Buena Park responded

Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

June 23, 2022

Juan Carlos was courteous and effective. He kept me up to date on the status of my car and was prompt to reply. More

by Jose.grijalva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan carlos
Jun 24, 2022 -

BMW of Buena Park responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Buena Park! Please don't hesitate to reach out if there's anything additional we can do for you.

June 23, 2022

Service rep Chris is very professional and knowledgeable always a good experience working with him. More

by Bigredapt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Jun 24, 2022 -

BMW of Buena Park responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Buena Park! Feel free to reach out to us if you need anything. Have a wonderful day.

June 21, 2022

Checking in for service was slow. Phone Representative when scheduling appointment write the wrong description of a concern I had w the car that I wanted then to check out in addition More

by jknore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel choo,
Jun 23, 2022 -

BMW of Buena Park responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 598-3738 to discuss what we can do to help.

June 20, 2022

The team at Buena Park BMW have always been profesional, fast, efficient , helpful and always friendly. More

by Silvia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Carrillo
Jun 21, 2022 -

BMW of Buena Park responded

Hi Silvia, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

June 15, 2022

Not happy with the service or individuals that work in/around there. Really “CASUAL” when speaking to customers, regarding vehicles and how they’re addressed. More

by Dee Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No comment
Jun 16, 2022 -

BMW of Buena Park responded

Hello, we are deeply disappointed by your experience at BMW of Buena Park. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (714) 598-3738 to discuss what we can do to help.

June 15, 2022

Service advisor, Scott Book provided excellent customer service. He is friendly and patient. Scott kept me updated on vehicle throughout the day. I will ask for him the next time I have my vehicle serviced More

by Lupe McClintock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Book, Scott
Jun 16, 2022 -

BMW of Buena Park responded

Hello Lupe, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 15, 2022

Friendly, clean service department. Hard to reach service department by phone. Car wash was very good. More

by mrenteria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco
Jun 16, 2022 -

BMW of Buena Park responded

Hello, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.

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