BMW of Buena Park - Service Center

Great staff an md very knowledgeable. Always take my cars there and the always solve the issue in a timely manner. Just the car wash part can be a bit more cleaner. Overall always a great Always take my cars there and the always solve the issue in a timely manner. Just the car wash part can be a bit more cleaner. Overall always a great experience highly recommend them. More

Thank you Ian for your help. Received my loaner quickly and my repairs were also done on time. Received my loaner quickly and my repairs were also done on time. More

Was professional and efficient need to keep the appointment time please make customer aware why the delay appointment time please make customer aware why the delay More

Getting appointment to final billing, everything is smooth. Love the updates via text and videos. smooth. Love the updates via text and videos. More

I left my vehicle for 2 weeks. I didn’t get any update what is wrong, how long it will take. When I left message to my service manager first week, no call back either. Finally when I didn’t get any update what is wrong, how long it will take. When I left message to my service manager first week, no call back either. Finally when I called and left message again, he call me back and saying my vehicle is ready More

Tried to cheat me during my recent service visit. Gave me a list totaling over $12,000 including the ashtray replacement (which I had requested) which was quoted at over $650. The service representat Gave me a list totaling over $12,000 including the ashtray replacement (which I had requested) which was quoted at over $650. The service representative said “we have to replace the whole console” when I asked “how could it be $650?” I purchased a new ashtray replacement on-line for $25 and replaced it in under thirty minutes with help from a youtube video. This shop is either dishonest, incompetent or both. More

The service department personnel were kind and professional. I will return for service and recommend Scott. professional. I will return for service and recommend Scott. More

Scott was awesome in providing great service. I had an appointment but was waiting for another service rep. He saw me waiting and immediately took the initiative to take care of the service. All I had an appointment but was waiting for another service rep. He saw me waiting and immediately took the initiative to take care of the service. All was done in a timely manner. More

I’ve been a customer for the past 15 years I have gotten exceptionally terrific and attentive customer service exceptionally terrific and attentive customer service More

Everyone is helping me, their attitudes is excellent and I felt comfortable about how they me as customer I felt comfortable about how they me as customer More