BMW of Buena Park - Service Center

Scott provides excellent service and is very professional. He is always very helpful and thorough. professional. He is always very helpful and thorough. More

When I first arrived I was greeted by a guy that you can tell that he would prefer to be somewhere else, he said he would call someone to help me bit never did. I found another person and he did helped me a tell that he would prefer to be somewhere else, he said he would call someone to help me bit never did. I found another person and he did helped me and was really nice. I only went there for a diagnostic, so after $250 I got the diagnostic on paper and a minimum explanation on what the problem was. I sat outside for 30 minutes waiting for my car and had to go back and ask o e of the guys to please get my car, he apologized and said that he didn't know anything about it but they were really busy. It took another 10 minutes and someone else brought my car (I think the first kid probably didn't know how to drive stick shift) I had owned Mercedes and Lexus before biy I've never been to a BMW dealer and I hate to say it but I was kind of disappointed. This review is intended only to make you better and not to put your place down. More

everyone here is very professional and courteous, especially my advisor Chris. i dropped off my car for a service and was on my way home in a loaner vehicle in less than 30 minutes. especially my advisor Chris. i dropped off my car for a service and was on my way home in a loaner vehicle in less than 30 minutes. More

Bjern did a fantastic job of taking care of my service appointment. He was courteous, helpful and knowledgeable. appointment. He was courteous, helpful and knowledgeable. More

the Service Dept is top notch. My service advisor, Jackson Hwang, was terrific. He provided timely info and updates. My car was ready when promised and was provided with a loane My service advisor, Jackson Hwang, was terrific. He provided timely info and updates. My car was ready when promised and was provided with a loaner car at no added charge. I will be returning to this group! More

It was a great experience. I didn’t have to wait for a long time. Great work ethic! I didn’t have to wait for a long time. Great work ethic! More

Let me start by saying Customer Service was great. Valerie Machado was super helpful getting all my questions answered. She guided me through the 1st time service process very astutely. She explained Valerie Machado was super helpful getting all my questions answered. She guided me through the 1st time service process very astutely. She explained everything that I needed to know, perfectly and was very concise about what I would be responsible for money-wise. That couple with the help she provided me to get my BWM collision information worked on, as well. Something I'd had an issue with last time I visited BMW Buena Park. The one thing I was very unhappy with is that I had a scheduled appointment for February 2, 2023 @1pm. I got two emails confirming my appointment. When I arrived at BMW Buena Park there was no record of my appointment, so what would have taken about 1.5 hours ended up lasting over 3 hours. I was doing this appointment while on a break from work so this posed a big issue with me being responsible for being late for a meeting that I had after my appointment. More

Great people in service dept. very knowledgeable mechanics to fix your car and advice on services. very knowledgeable mechanics to fix your car and advice on services. More

Kind but very careless the high pressure car wash took my paper plates and my front grill flew off on the first street as I was driving home! paper plates and my front grill flew off on the first street as I was driving home! More

Llegue hay por una buena referencia y si fue cierto muy buena atención estoy muy satisfecho con su servicio y atenciones gracias buena atención estoy muy satisfecho con su servicio y atenciones gracias More