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BMW of Buena Park - Service Center

Buena Park, CA

4.6
566 Reviews

566 Reviews of BMW of Buena Park - Service Center

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March 14, 2023

The service department took care off all my car needs. Very friendly, professional, and intelligent. I’ll definitely be back and recommend this dealership to others. More

by Nikkol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bjern Larson, Tim McIntosh
Mar 17, 2023 -

BMW of Buena Park responded

Hi Nikkol, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of BMW of Buena Park and we hope to be of service again in the future.

March 10, 2023

Went in for a schedule maintenance, and came away with the rear brake job. Chris Carrillo was awesome to give me such a sweet deal on the repair. I've always thought the dealers charge arm and a leg for a More

by vincent.shin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Carrillo
Mar 13, 2023 -

BMW of Buena Park responded

Hello, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!

March 10, 2023

took the car for the maintenance and Chris Carrillo helped all the way through, and was very friendly and professionally handled everything that I needed. More

by paulrah16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carillo
Mar 13, 2023 -

BMW of Buena Park responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Buena Park. Thank you so much for being one of our valued guests and we look forward to your next visit!

March 09, 2023

I like the video tour of my car by the mechanic explaining and showing what needs to be repaired/replaced. The ease of online checkout saves time waiting at the dealer. More

by mrenteria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Book
Mar 13, 2023 -

BMW of Buena Park responded

Hello there! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 08, 2023

I highly recommend this dealer, they took very good care of me, they checked my car very thoroughly and they delivered it to me quickly. More

by Isaias ramos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Carlos González
Mar 10, 2023 -

BMW of Buena Park responded

Hi Isaias, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of BMW of Buena Park and we hope to be of service again in the future.

March 05, 2023

Excellent and efficient service. Scott always is on his game! Best service writer there is. Thank you. More

by Chevyguy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Mar 09, 2023 -

BMW of Buena Park responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 04, 2023

Even if you only need a small thing done like a battery you end up waiting several hours. Also no one seems to care. More

by Louman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not remember
Mar 07, 2023 -

BMW of Buena Park responded

Hello, we appreciate you taking the time to leave us a response. Please reach out to us at (714) 598-3738 so we may identify ways to improve your experience.

March 03, 2023

This is the dealership i bought my car from a couple of years ago. Andrew Villanueva helped me get all of my car maintenance needs from start to finish. He even sent me a video explaining what else was fou More

by abzturr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Villanueva
Mar 07, 2023 -

BMW of Buena Park responded

Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Buena Park. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

March 01, 2023

Service advisor seemed to not want to work with my kind. They ignored my recall concerns. I assume since they did not make a sell. I brought two BMW 3 series in one day. One for inspection and the other for More

by Alexplegalservices
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Book
Mar 06, 2023 -

BMW of Buena Park responded

Hi, we appreciate you taking the time to respond. The staff at BMW of Buena Park take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (714) 598-3738. We hope to hear from you.

February 23, 2023

Mr Scott Book was an excellent advisor, He provided me with the attention for my car needs, and give me good input for my next service. More

by OV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Book Scott
Feb 22, 2023 -

OV responded

Thank you Mr Scott for everything you did.

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