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BMW of Buena Park - Service Center

Buena Park, CA

4.6
566 Reviews

566 Reviews of BMW of Buena Park - Service Center

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March 30, 2023

The technical conversations were clear, precise and professional. The atmosphere was very welcoming and friendly. The service team went above and beyond to insure my vehicle needs were taken care of, More

by TheRisSoCool
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Book, Daniel, Manager (didn’t get name).
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Apr 04, 2023 -

BMW of Buena Park responded

Hello, Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

March 28, 2023

Ian provided quick and excellent service. I appreciated how professional and expedient his service was! Thank you Ian! I will be back at Buena Park BMW service center in the future! More

by CristinaM
Recommend Dealer
Yes
Employees Worked With
Ian Sampson
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Mar 31, 2023 -

BMW of Buena Park responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Buena Park. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 27, 2023

Had to wail almost a week to have my car ready, and the cost was very high. I was disappointed. More

by lmottram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know.
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Mar 30, 2023 -

BMW of Buena Park responded

Hello, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (714) 598-3738 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

March 27, 2023

I was not happy with my car not being ready and washed when I went to pick up my car. More

by Dv1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan
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Mar 30, 2023 -

BMW of Buena Park responded

Hello, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (714) 598-3738. We hope to hear from you.

March 24, 2023

Appointments On time Dispatcher did not advise that the car has been ready and been waiting for almost half an hour More

by Csanchez1757@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Samson
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Mar 29, 2023 -

BMW of Buena Park responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

March 24, 2023

Jonathan is nice and took care of my vehicles. He gave me options on how to I can be able to afford the service fee. He’s helpful and always keeps me updated. More

by mdoncall_77
Recommend Dealer
Yes
Employees Worked With
Jonathan Deras
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Mar 28, 2023 -

BMW of Buena Park responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 23, 2023

they did a great job and explained everything regarding the needed service. was impressed on how fast they completed the service. More

by jbischof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Deras
Report | Print
Mar 27, 2023 -

BMW of Buena Park responded

Hello, we are pleased to hear you had such a positive experience with us. Drive safe, and we'll see you on the road.

March 23, 2023

Car service was completed in a timely manner but was very disappointed in the car was service. More

by Curtis
Recommend Dealer
Yes
Employees Worked With
Bjern #10
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Mar 28, 2023 -

BMW of Buena Park responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 22, 2023

Solid service. The team is knowledgeable and professional. I highly recommend to anybody. Thank you. More

by Kajen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHRISTOPHER CARRILLO
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Mar 25, 2023 -

BMW of Buena Park responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Buena Park! We appreciate your recommendation of BMW of Buena Park and we hope to be of service again in the future.

March 20, 2023

Everything is good so far. I bought the car and had two recall services. They reacted fast and helped solve the problems. More

by malong1114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Martinez and Andrew V...
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Mar 23, 2023 -

BMW of Buena Park responded

Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

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