Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
BMW of Buena Park - Service Center
Buena Park, CA
569 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Workmanship
Service Time
Service Communication
569 Reviews of BMW of Buena Park - Service Center
Sort by
May 04, 2023
I purchased M8 from Buena Park, and I've service 2 times with Scott Book. He is one of the best service advisor. If anyone need service advise at BMW Buena Park, Scott Book is the one you can trust. with Scott Book. He is one of the best service advisor. If anyone need service advise at BMW Buena Park, Scott Book is the one you can trust. More
by eagnas
Employees Worked With
Scott Book
April 30, 2023
This review is about the Parts Department which is not honoring the parts warranty. I purchased a bulb on May 26, 2021, BMW gives a 2-year warranty on all parts. The bulb which I had purchased failed on A honoring the parts warranty. I purchased a bulb on May 26, 2021, BMW gives a 2-year warranty on all parts. The bulb which I had purchased failed on Aug 3, 2022. When I ask them for a warranty, they want me to go through the dreaded service department to get the warranty. Even though it's a simple test, which is basically testing a working bulb on the same socket to check if it's a socket fault or a faulty bulb. You can find images and videos on my Google review. I showed the service advisor the video, and they made me wait 45 minutes while all of the 8 service advisors who were working that afternoon were browsing the internet and they had no customers waiting or on-site. Seems like there was no money to be made when they honor the warranty so they all were browsing the internet. I just bought the bulb again and left because it was about $10, I will never ever do business with them again. Also, I saved a bunch of money by not having these service advisors quote me thousands of dollars for unwanted tests to get the bulb replaced on warranty. Moral of the review: Never do business with a Stealership, If you didn't know about their service department, there are endless posts on Bimmerpost, Reddit, etc on why you don't get your car serviced at Stealerships. More
by car_and_auto_reviewer_6
Employees Worked With
Several
April 27, 2023
I had an excellent service with Chris Carrillo. Extremely friendly, knowledgeable, and attentive with my car. I will definitely return for future services. Extremely friendly, knowledgeable, and attentive with my car. I will definitely return for future services. More
by cano.esme
Employees Worked With
Chris Carrillo
April 25, 2023
Took my X7 in for repair. No communication, terrible service, they chipped my hood and wouldn't share the drop-off photos they took. After 9 days in their repair shop, I drove No communication, terrible service, they chipped my hood and wouldn't share the drop-off photos they took. After 9 days in their repair shop, I drove off with a chipped hood and they same problem they said they fixed. I would NEVER go to this dealership again! More
by julirod78
Employees Worked With
Christopher
April 18, 2023
Extremely helpful and friendly. They did not push anything on me. Answered all of my questions and explained everything that was going to be done. Scott Book was very easy to wor They did not push anything on me. Answered all of my questions and explained everything that was going to be done. Scott Book was very easy to work with and I highly recommend him. More
by Cruella57
Employees Worked With
Scott Book
