BMW of Buena Park - Service Center

I took my BMW to have an oil change service. When I got it back I noticed they disconnected my dashcam. I understand they are maybe trying to protect something proprietary. However, they did not When I got it back I noticed they disconnected my dashcam. I understand they are maybe trying to protect something proprietary. However, they did not ask for my permission they just did it themselves. By doing so they messed up the alignment of the camera, and created an issue that took over an hour of my time to correct it. Not sure if they should be allowed to modify accessories not making the scope of the service appointment. Not happy with the (lack of) communication. More

I returned my lease of 3 years with 28k miles and you counted and charged me for every minor scratch when if fact it looks brand new. I would like your too superviser to contact me. Because this is highl counted and charged me for every minor scratch when if fact it looks brand new. I would like your too superviser to contact me. Because this is highly unreasonable. It’s in perfect condition in where we had it detailed, with no accident so please contact me. ASAP. The last name Ogawa, christina and Douglas. 714 501-3207. With 28 k miles, I feel this is highly unreasonable. I look forward to your gentleman do a proper inspection with and not putting us through this grief old minor wear and tear especially since the car was only driven from Irvine to garden grove for a work car. It is not acceptable for the car charging me this much when it is clearly in stellar condition. 28k mile should be proof enough. Please do the right thing and asses the car for what it can be resaled For BMW has a high reputation but because of the quotes I received today, I am highly displeased and hope this gets rectified as soon as possible. Please review your paper work and get back to me as soon as possible. Thank you. More

The best BMW service center and customer service representative. I would recommend this service center to my family and friends who owned a BMW. representative. I would recommend this service center to my family and friends who owned a BMW. More

they were very quick and efficient. they were very considerate of my time constraints and got me out in time for my appointment they were very considerate of my time constraints and got me out in time for my appointment More

Fantastic customer service at this location! My rep David C. made sure everything went smoothly and all my cars needs were taken care of in a timely manner. My rep David C. made sure everything went smoothly and all my cars needs were taken care of in a timely manner. More

This was a very pleasant experience, Chris Carrillo was a true professional and even though I wasn’t planning on spending so much money he worked with me and made it reasonable, I would definitely recommend true professional and even though I wasn’t planning on spending so much money he worked with me and made it reasonable, I would definitely recommend Chris when you bring your cat in for service. More

Everyone is very professional, They offer a Great & Fast Service, I highly recommend to everyone Service, I highly recommend to everyone More

Place is clean and Advisor is real knowledgeable and explained every details that I asked of him well explained every details that I asked of him well More

David is amazing, best customer service I’ve ever had. Will definitely be coming back. Will definitely be coming back. More

Always very professional they keep you updated and show you a video of the work performed. Work was completed on time and my car was very clean when I picked it up you a video of the work performed. Work was completed on time and my car was very clean when I picked it up More