BMW of Buena Park - Service Center

I’ve been told that dealers will offer you an Uber ride or a courtesy car if you drop off your car for maintenance. I’ve been to this dealership a few times and not ONCE have I’ve been offered that. This l or a courtesy car if you drop off your car for maintenance. I’ve been to this dealership a few times and not ONCE have I’ve been offered that. This last time I was told my car would be washed and it was not. When I asked if it was washed, I was told yes. When I pointed out the same spots on the front and back windows, I was told that I would have to wait to get it washed or I could come back to get it washed. That was absolutely ridiculous. Not to mention that I would have to wait 3-4 hours for an oil change. And that was with an appointment. Service was disappointing. More

My service provider, Graciano, was friendly and courteous. He kept me updated with my vehicle's progress and returned my car in the promised timeframe. courteous. He kept me updated with my vehicle's progress and returned my car in the promised timeframe. More

Scott my service advisor was very professional and did he was not trying to sell me on parts I did not need. I recommend coming here for service! was not trying to sell me on parts I did not need. I recommend coming here for service! More

Service is very good and service rep communicated well with the updates on my car during the service and repair with the updates on my car during the service and repair More

Great customer service. I had a flat tire and needed emergency service close to closing. Graciano was great with getting me in and out. He was professional, thorough and I had a flat tire and needed emergency service close to closing. Graciano was great with getting me in and out. He was professional, thorough and friendly. More

First time I’ve been to this dealership. Graciano was very friendly, professional and helpful. He showed me how to use the app and gave me great recommendations for the car maintenance. Graciano was very friendly, professional and helpful. He showed me how to use the app and gave me great recommendations for the car maintenance. More

Great customer service great price! I bought my car from this dealer and then I have my car service at this location every time Thank you all staffs here! I bought my car from this dealer and then I have my car service at this location every time Thank you all staffs here! More

greeted quickly on arrival, Had an appointment with Ian Sampson, he was very thorough and courteous. He notified me that he was going to lunch, but someone else would inform me when my car was ready. The p Sampson, he was very thorough and courteous. He notified me that he was going to lunch, but someone else would inform me when my car was ready. The person who came to inform me/deliver my car to me was very abrupt and in a hurry to get rid of me. He gave me my papers and told me to give them to one of the guys outside. I did as instructed and waited for quite a while. I came back in and told him of my wait time, he looked up and told me that my car was on the side along. I had not been instructed of this by him previously. His attitude was not acceptable. If he had been my service writer that would have been my last visit to your facility. I am thankful that Ian was my service writer. More

Very good nice people great service quality staff knowledgeable helpful fair low turnover Scott was great knowledgeable helpful fair low turnover Scott was great More

The greeter was prompt and polite and my service advisor was professional and honest about the recommended service areas. was professional and honest about the recommended service areas. More