BMW of Buena Park - Service Center

Scott my service advisor was very professional and did he was not trying to sell me on parts I did not need. I recommend coming here for service! was not trying to sell me on parts I did not need. I recommend coming here for service! More

Service is very good and service rep communicated well with the updates on my car during the service and repair with the updates on my car during the service and repair More

Great customer service. I had a flat tire and needed emergency service close to closing. Graciano was great with getting me in and out. He was professional, thorough and I had a flat tire and needed emergency service close to closing. Graciano was great with getting me in and out. He was professional, thorough and friendly. More

Great customer service great price! I bought my car from this dealer and then I have my car service at this location every time Thank you all staffs here! I bought my car from this dealer and then I have my car service at this location every time Thank you all staffs here! More

greeted quickly on arrival, Had an appointment with Ian Sampson, he was very thorough and courteous. He notified me that he was going to lunch, but someone else would inform me when my car was ready. The p Sampson, he was very thorough and courteous. He notified me that he was going to lunch, but someone else would inform me when my car was ready. The person who came to inform me/deliver my car to me was very abrupt and in a hurry to get rid of me. He gave me my papers and told me to give them to one of the guys outside. I did as instructed and waited for quite a while. I came back in and told him of my wait time, he looked up and told me that my car was on the side along. I had not been instructed of this by him previously. His attitude was not acceptable. If he had been my service writer that would have been my last visit to your facility. I am thankful that Ian was my service writer. More

Very good nice people great service quality staff knowledgeable helpful fair low turnover Scott was great knowledgeable helpful fair low turnover Scott was great More

The greeter was prompt and polite and my service advisor was professional and honest about the recommended service areas. was professional and honest about the recommended service areas. More

Mr. Andrew Villanueva was so helpful when I went there for my routine car service. He did a detailed check for the necessary recommendations and made sure all the system updates were properly installed. for my routine car service. He did a detailed check for the necessary recommendations and made sure all the system updates were properly installed. Thank you for the good service! More

excellent customer service, efficient, professional and they help you the best possible, great job. Thank you they help you the best possible, great job. Thank you More

I selected Yes on the above questioner on recommending the BMW of Buena Park dealership because there were only two choices but if it had another choice then it would be a "Maybe". The reason for my choic the BMW of Buena Park dealership because there were only two choices but if it had another choice then it would be a "Maybe". The reason for my choice is that the service advisor who helped me didn't seem to be sincere in helping. Also, when I received the text message stating that my car was ready. The advisor made a pick-up arrangement on my behalf. When I arrived, again, he was too occupied or distracted to assist. Same goes for the outside attendees. There were two gentlemen working at the front counter. I told one of them that I am here to pick up my car and he took a glance at my paper and told me to wait while some gets my car. But my car was already out waiting. With the poor service, I just walk straight to my car and asked for my car key. I have been using the BMW of Buena Park for all my services. However, my recent trip to BMW service department was the unpleasant experience. More