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BMW of Buena Park - Service Center

Buena Park, CA

4.6
565 Reviews

565 Reviews of BMW of Buena Park - Service Center

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May 28, 2023

I’ve been told that dealers will offer you an Uber ride or a courtesy car if you drop off your car for maintenance. I’ve been to this dealership a few times and not ONCE have I’ve been offered that. This l More

by sandra0807
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jackson
May 31, 2023 -

BMW of Buena Park responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 598-3738 to discuss what we can do to help.

May 27, 2023

My service provider, Graciano, was friendly and courteous. He kept me updated with my vehicle's progress and returned my car in the promised timeframe. More

by mrsmsohns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gracieno Perez
May 31, 2023 -

BMW of Buena Park responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Buena Park. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 25, 2023

Scott my service advisor was very professional and did he was not trying to sell me on parts I did not need. I recommend coming here for service! More

by Jaylen Urena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
May 30, 2023 -

BMW of Buena Park responded

Hi Jaylen, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

May 25, 2023

Service is very good and service rep communicated well with the updates on my car during the service and repair More

by S3tracr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Villanueva
May 30, 2023 -

BMW of Buena Park responded

Hi, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

May 25, 2023

Great customer service. I had a flat tire and needed emergency service close to closing. Graciano was great with getting me in and out. He was professional, thorough and More

by delorise.anderson622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Graciano Perez, Jr.
May 30, 2023 -

BMW of Buena Park responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

May 25, 2023

First time I’ve been to this dealership. Graciano was very friendly, professional and helpful. He showed me how to use the app and gave me great recommendations for the car maintenance. More

by Marianne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Graciano
May 30, 2023 -

BMW of Buena Park responded

Hi Marianne, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

May 24, 2023

Great customer service great price! I bought my car from this dealer and then I have my car service at this location every time Thank you all staffs here! More

by Le dang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick nguyen
May 29, 2023 -

BMW of Buena Park responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

May 22, 2023

greeted quickly on arrival, Had an appointment with Ian Sampson, he was very thorough and courteous. He notified me that he was going to lunch, but someone else would inform me when my car was ready. The p More

by big al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Sampson Excellent at his job.
May 23, 2023 -

BMW of Buena Park responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

May 21, 2023

Very good nice people great service quality staff knowledgeable helpful fair low turnover Scott was great More

by Stevshin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Book
May 23, 2023 -

BMW of Buena Park responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

May 19, 2023

The greeter was prompt and polite and my service advisor was professional and honest about the recommended service areas. More

by R1
Recommend Dealer
Yes
Employees Worked With
Bjern
May 22, 2023 -

BMW of Buena Park responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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