BMW of Buena Park - Service Center

Somehow the oxygen sensor or program failed to load such that my 2016 435i could not be smog tested--it took a few days to reload the program and test drive the car but I am happy to report that it passed s that my 2016 435i could not be smog tested--it took a few days to reload the program and test drive the car but I am happy to report that it passed smog today--Gio kept me up to date each day and arranged a ride back and forth from home More

My redular routine serive was easy to set an appointment and nice follow up and excellent service. and nice follow up and excellent service. More

Juan Carlos Gonzales has been helping me for the different services needed. He is very professional and respectful towards me. John Ramin different services needed. He is very professional and respectful towards me. John Ramin More

Great job love the service department and I bought my car from Buena Park BMW and loved the service team as well from Buena Park BMW and loved the service team as well More

Good service Luis was good in providing rides and following up with my car repair. Only issue was the tire I needed end up being the last tire of that size and the tire tech guy stated that I would g following up with my car repair. Only issue was the tire I needed end up being the last tire of that size and the tire tech guy stated that I would get it but unfortunately I had to wait til the next day due to getting something approved that one last tire went to someone else and they then needed to order my tire. So I was a whole day and a half without a car because there was no available loaners. I was not expecting to leave my car for the day so had to have Luis get my daughter and I a Lyft. I had other plans for that evening. More

I took my BMW to have an oil change service. When I got it back I noticed they disconnected my dashcam. I understand they are maybe trying to protect something proprietary. However, they did not When I got it back I noticed they disconnected my dashcam. I understand they are maybe trying to protect something proprietary. However, they did not ask for my permission they just did it themselves. By doing so they messed up the alignment of the camera, and created an issue that took over an hour of my time to correct it. Not sure if they should be allowed to modify accessories not making the scope of the service appointment. Not happy with the (lack of) communication. More

I returned my lease of 3 years with 28k miles and you counted and charged me for every minor scratch when if fact it looks brand new. I would like your too superviser to contact me. Because this is highl counted and charged me for every minor scratch when if fact it looks brand new. I would like your too superviser to contact me. Because this is highly unreasonable. It’s in perfect condition in where we had it detailed, with no accident so please contact me. ASAP. The last name Ogawa, christina and Douglas. 714 501-3207. With 28 k miles, I feel this is highly unreasonable. I look forward to your gentleman do a proper inspection with and not putting us through this grief old minor wear and tear especially since the car was only driven from Irvine to garden grove for a work car. It is not acceptable for the car charging me this much when it is clearly in stellar condition. 28k mile should be proof enough. Please do the right thing and asses the car for what it can be resaled For BMW has a high reputation but because of the quotes I received today, I am highly displeased and hope this gets rectified as soon as possible. Please review your paper work and get back to me as soon as possible. Thank you. More

The best BMW service center and customer service representative. I would recommend this service center to my family and friends who owned a BMW. representative. I would recommend this service center to my family and friends who owned a BMW. More

they were very quick and efficient. they were very considerate of my time constraints and got me out in time for my appointment they were very considerate of my time constraints and got me out in time for my appointment More

Fantastic customer service at this location! My rep David C. made sure everything went smoothly and all my cars needs were taken care of in a timely manner. My rep David C. made sure everything went smoothly and all my cars needs were taken care of in a timely manner. More