BMW of Brooklyn

Colton is the best SA at BMW of Brooklyn Right after the Easter long weekend from my long road trip. My BMW iDrive told me that it's due for oil change. I scheduled online on Tues for the a Right after the Easter long weekend from my long road trip. My BMW iDrive told me that it's due for oil change. I scheduled online on Tues for the appointment on Thu. I knew it's kind of short notice but I got a call back from the service dept to confirm my appointment. It was a good start. The day I brought in my car was a smooth process. I was immediate greeted by a familiar Service Advisor, Colton. He always cares about the customer and provides his best knowledge for your BMW service need. After my car key reading, he discovered that my car indeed needed more than just oil change. Just one visit he took care of the oil change, replaced the spark plugs, micro filter, wiper refills and top-off all fluids. He kept me posted and let me know I could pick up my car at the end of the day. I arrived back to the dealership when he's about to leave. He wouldn't complain about that I delayed his time to go home but instead making sure that all the maintenance items were completed and I could get my car back. At that time, there were so many customers waiting to get back their cars and the valet staffs were all busy. Then I saw my car driving to the waiting area and to my surprise that was Colton to personally deliver my car back and handed the keys back to me to ensure I could get out speedy. Colton really deserves 5 stars and he's the best SA you can ask for. By all means, I'm happy with all the staff and Service Dept at BMW of Brooklyn. They are friendly and helpful all the time. - William T. More

No word to describe how I feel right now The worst customer service I ever received from a dealer, nick should not be a service manager he his has no heart he doesn’t know that if a car broke The worst customer service I ever received from a dealer, nick should not be a service manager he his has no heart he doesn’t know that if a car broke down in the midle of the road that the driver don’t have time to make an appointment for service , and he needs Know when a customer is strengthened More

First Service Experience Picked up my 2018 X3 in mid Jan '18 and had a recall notice in mid March. Made an appointment for a Saturday morning. They had to check the installati Picked up my 2018 X3 in mid Jan '18 and had a recall notice in mid March. Made an appointment for a Saturday morning. They had to check the installation of the spoiler and make sure all the screws were properly installed. As it turned out there was no problem at all and everything is fine with the X3. When I arrived they took my car right away and Isaac told me what was going to be checked and he would keep me informed as to progress, which he did. I was in and out within 90 minutes. The car was washed and I left a happy customer because there was nothing wrong with the car and I got great service. Hopefully this will continue in the future. More

Not being honest Charge you for service that you did not request for. xxxxxxxx for service that he did but actually not as on the work performance paper it did not sta Charge you for service that you did not request for. xxxxxxxx for service that he did but actually not as on the work performance paper it did not state. Let you sign without explaining. Watch out! More

Recent Service on my BMW. I recently brought my BMW in for service. I met with my service representative (Neil) and we went over the work that was to be performed. The work w I recently brought my BMW in for service. I met with my service representative (Neil) and we went over the work that was to be performed. The work was performed promptly and Neil went over the invoice for the work that was done with me. I have been dealing with Neil and Nick the service manager and have always enjoyed great service here. They are very accommodating when you want to schedule service. They explain what service was performed. In the event that they find additional work that they believe should be done they always explain the nature of the work and the reason that they recommend that it be done. I am very pleased with the service that I receive whenever I have to bring my car in. Mark L More

Clueless The review prior to this one can't be any more right! 2018 vehicle with a problem but if you did not get the car from Brooklyn, your not important. Th The review prior to this one can't be any more right! 2018 vehicle with a problem but if you did not get the car from Brooklyn, your not important. The car literally was dropped off and probably driven directly out the exit without being serviced at all. Including the fact that they insisted they serviced the vehicle (with the wrong vin/color/model ). Problem still exists, can't accommodate an appointment or courtesy vehicle for another week. Unacceptable. More

My First of many BMW's The Sales person and the General Manager worked with me to find the perfect car for my wife with exactly the options she wanted. This was easily the b The Sales person and the General Manager worked with me to find the perfect car for my wife with exactly the options she wanted. This was easily the best car buying experience I have ever had. I will be a customer for life. Thank you again for your knowledgeable and professional staff. More

BMW is TRASH. BEWARE! NO STARS! I am seething with anger. I recently purchased a vehicle and purchased the extended maintenance plan because (naturally) I expected to kee NO STARS! I am seething with anger. I recently purchased a vehicle and purchased the extended maintenance plan because (naturally) I expected to keep my car. Unfortunately, I got into an accident with my X1 with "X-Drive" . And by the way...Chevy's have better AWD systems than what my X-1 did. But anyways. I requested a refund of the extended warranty through the Service Advisor at BMW of Brooklyn and he told me that it wasn't possible due to some bulls***t rule or whatever. I called customer service and got the same lame response. My gripe is that I through an unfortunate event of loosing a car that I worked hard for unexpectedly. They didn't even give the courtesy to get reimbursed for an option I really didn't have to purchase. And not only that, there is no car to service anymore because the car was totaled. I really thought BMW was a company with more integrity than this. SO NOW I know where I stand with BMW. For my first car purchase I should have never went to you guys. And I wont be going back ever. Im sure you could give 2 S**ts anyways. More

Vlad did not keep his word. Vald didn't keep his word and I have been a customer of BMW for 21 year and couldn't believe they let this happen..1 bad experience can lose u a life Vald didn't keep his word and I have been a customer of BMW for 21 year and couldn't believe they let this happen..1 bad experience can lose u a life long customer..I hope they fix this More

Service assistance This dealership should not be called life quality. There was no quality at all. They don’t give a xxxx if you didn’t buy the car there even if it’s 20 This dealership should not be called life quality. There was no quality at all. They don’t give a xxxx if you didn’t buy the car there even if it’s 2018. Horrible service experience and I would never go nor recommend anyone to go closer to this dealership. More