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BMW of Brooklyn
Brooklyn, NY
569 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 569 reviews
March 09, 2019
Avoid at all cost Please avoid at all cost. Terrible experience from a high end dealership/service. Makes me want to return my bmw and get a Mercedes where you are trea Please avoid at all cost. Terrible experience from a high end dealership/service. Makes me want to return my bmw and get a Mercedes where you are treated with respect. Nick Giordano has absolutely no regard for customers. My car was there for 2 weeks, for an issue that had to take no more than few hrs. Hard to reach advisors. When finally my car was ready, front desk was extremely rude and I had to wait for over 40 min for them to bring out my car. Worst experience ever. Will go to Jersey next time. More
by Bmwowner
Employees Worked With
Nick Giordano, Karim Richards, Colton Salazar
February 27, 2019
DO NOT GO THERE, safety warning for my vehicle! DO NOT GO THERE, I can't stress enough that no one should goto this dealership. I purchased a 2015 528x from this dealership and purchased the car, DO NOT GO THERE, I can't stress enough that no one should goto this dealership. I purchased a 2015 528x from this dealership and purchased the car, my sales person really wasn't informative and was just trying to close the sale. I purchased the car in May or June i believe and took my car in FOUR times because the driver side's door will not lock or once I get it to lock, it won't unlock. I think this is a complete safety hazard, if I get into a car accident then I can't even leave my vehicle right away. Took it to service 3 times and each time they tell me that "it's normal, it happens to Benz and Porche and Honda and you purchased a certified car so you should expect this problem already." A MANAGER from the service department told me that, I forgot his name. Then I was handed off to Nick (my 4th visit), long story short - he said "well, we can't do anything. Your car is perfectly fine AS OF RIGHT NOW, you can always bring it back to us if it happens again." In another word, BMW markets their CPO as brand new car with warranty but this dealership not only frown upon my CPO and said it's my fault for purchasing a CPO, they won't do anything to justify this problem. Not being able to get out of your vehicle is a safety hazard but no one is taking this serious enough. I took this car in FOUR times already in the last 3 months, the receptionist even knows my name cause I'm there so often. Nick called me today and said my car is ready to pick and i have to be there in 24 hours ( terrible attitude) otherwise they would charge me for leaving my vehicle there overnight. UPDATES: This is my 4th times bringing back this vehicle and Danny had been accommodating for returning the loaner previously because he understands that it’s been multiple occasions and I’ve been taking off days just to get the SAME ISSUE resolved. I told Nick, the earlier I can bring back the car is Saturday cause I can’t continue to take days off for the car issue. After the dealership received my complaints, not only they did not try to fix the problem but instead he sent this email. I’m sorry that he thinks it’s a courtesy to service my car but that’s a service BMW charge me for. I’m not trying to get a new car or even any compensation as I had already told him, I just want my car to be fixed 100% and I don’t have to run back to the dealership again (like every other two weeks). This sums up why this dealership is a complete disappointment and I’m officially filing a legal action towards this dealership. It’s mind blowing that they don’t take safety as top priority, it’s a vehicle that we are talking about. Read below for the email Nicholas just sent over: Tiffany , I do not understand what happened , you vehicle is fine. I extended all courtesy to have vehicle checked out properly, called sales and tried to do the right thing to help you with this vehicle. You just hung the phone up , write a review for no reason, after you tell me you can’t bring back my loaner till 4 days later? I understand your upset with the car but the out lash on dealership and on me for no reason is not going to help you on getting a new car?? Please have the loaner retuned by end of day or by 8 am tomorrow morning, after that will be charges for the loaner car. I do not know why after I was trying to be accommodating and empathic to your issue you have to turn down this road. Nicholas Giordano Service Manager BMW of Brooklyn Office: 718-215-4259 bmw symbol More
by tstong107
Employees Worked With
Nick Giordano, Danny Dermody
January 14, 2019
Thieves I took my car to them for servicing, I was told that there was a faulty wire, I paid to repair, also I payed to replaced the boosted. After pickup car I took my car to them for servicing, I was told that there was a faulty wire, I paid to repair, also I payed to replaced the boosted. After pickup car was not able to drive. return next day, they keep for a mouth and finally said I need a transmission, They did wiring work on the car and destroy my transmission, They refused repair or return of my car. I drove a car to them and after a year of pleading the return of my car I finally gave up and live it for them. Know before you get trapped like me. More
by Colon
Employees Worked With
Nick Giordano
January 08, 2019
Very good experience, no problems. Brought my 2018 X3 for its first service and a recall for a software update and fuel line check. I was directed to Isaac who explained to me what was Brought my 2018 X3 for its first service and a recall for a software update and fuel line check. I was directed to Isaac who explained to me what was being done and arranged for a loaner because this would take several hours to complete. Isaac called me the next day and said my car was ready. Everything went as smooth as can be as you would expect from BMW. Isaac was very professional and that was appreciated. The loaner was spotless when it was brought to me. This was my first experience with the service dept. at BMW of Brooklyn and it was a very good one. I would highly recommend them based on this initial experience. More
by Car guy
Employees Worked With
Isaac Rubio, Lauren Friscia
January 02, 2019
…..like the ultimate driving machine. Time flies and my next visit to BMW of Brooklyn came due unexpectedly. James Soriano as always politely and thoughtfully offered to me the closest app Time flies and my next visit to BMW of Brooklyn came due unexpectedly. James Soriano as always politely and thoughtfully offered to me the closest appointment date with a loaner option. I caught myself on the thought that already got used to this level of service and to genuinely appreciate that, one has to think how difficult is to keep it constantly: every call, every day for each and every customer no matter of! If any “theater begins from the cloakroom”, the car service begins with an appointment. It happened that at the time of the appointment I could not leave my mom along and I took her with me. She was getting so much attention, warmth and care that later she told me that felt very special there. Raffy (Ralph Paillere) with his sincere smile, that is already a brand of the team for the last 17 years here, helped her to get to the loaner car, offered her a drink and even fastened her belt. Here I need to apologize to him. In my last review by mistake instead of 17, I mentioned only seven years of his service. Further everything was like on WD 40: friendly and professionally polite Karim got the paperwork, and then beautiful Lauren fulfilled her share of service. First I was surprised when learned that Nick Giordano was on vacation but after I talked to Neil I did understand that the team that was once tuned by Nick is continuing working like “the ultimate driving machine” and it is not surprising with such great people and workers like: Neil Garoogian, Karim Richards, Lauren Friscia, Ralph Paillere, James Soriano and the others. Happy New Year Guys! Thank you very much for your indispensable and excellent service. God bless you, your families and our one big family of Great BMW. More
by melamedd
Employees Worked With
Neil Garoogian, Lauren Friscia, Ralph Paillere, James Soriano all at excellent rate, Nick Giordano, Karim Richards, Lauren Friscia
December 18, 2018
Ultimate Professional Mr. Derick Canarte is the ultimate professional who provided valuable oversight and served as the primary POC during the purchase of my 528i BMW. Mr. Mr. Derick Canarte is the ultimate professional who provided valuable oversight and served as the primary POC during the purchase of my 528i BMW. Mr. Canarte ensured that all information requested was immediately and appropriately addressed in an accuracy, complete and thorough manner. Mr. Canarte continuously applied the highest of principles to his work and towards his customers. The most prominent attribute of Mr. Canarte was his continual willingness to assist not only within the sales section; but, throughout the finance process regardless of his own work priorities and without expectation of personal gain. More
by Eman
Employees Worked With
Derick Canarte
November 08, 2018
Good experience, good people After one phone call I realized that these people and different from other crapy dealerships around NYC. After an unrespectful and terrible experience After one phone call I realized that these people and different from other crapy dealerships around NYC. After an unrespectful and terrible experience at Rallye BMW in Long Island, I called BMW of Brooklyn and it was a great experience from the start until I drove my new car back from. I would recommend for anyone. More
by yaman
Employees Worked With
Shahid Saleem
November 01, 2018
Great Experience Alex Lazebnik was a pleasure to work with. Professional, knowledgeable, responsive and straightforward. Addressed and answered all my questions and c Alex Lazebnik was a pleasure to work with. Professional, knowledgeable, responsive and straightforward. Addressed and answered all my questions and concerns. Explained all the available options in a clear manner. Even after I picked up my vehicle, Alex immediately returned phone calls and was responsive to my needs. I would strongly and highly recommend him to anyone looking for a vehicle. More
by hmr
Employees Worked With
Alex Lazebnik
October 18, 2018
Deceptive, Fraudulent, and Un-Ethical. I was coerced and deceived in to over paying for an F90 M5 (MSRP $130,000). They demanded a 22k down payment and $1700 per month to get the car. BMW N I was coerced and deceived in to over paying for an F90 M5 (MSRP $130,000). They demanded a 22k down payment and $1700 per month to get the car. BMW North America "has never seen that before." Also, They banned me from service center to cause additional inconveniences. This dealership is a horrid representation of BMW. The owner, Carmine Abruzzo is unintelligent and mean. The salesman Eugene Kotlyariskiy is cunning and deceptive as well as their finance manager Shahid Saleem. More
by deeezil
Employees Worked With
Carmine Abruzzo , Eugene Kotlyarskiy, Shahid Saleem
October 05, 2018
Best place to get your new BMW I got my new 5 series from BMW of Brooklyn this week, the process was very easy, Anthony was great and not pushy; they work with me to help me get the I got my new 5 series from BMW of Brooklyn this week, the process was very easy, Anthony was great and not pushy; they work with me to help me get the car I wanted without any hustle. I wont go anywhere else to get a bmw other than this place. More
by Pablor37
Employees Worked With
Anthony Miccio
