BMW of Brooklyn

I was in the market looking for a bmw x5 for three months on line and local dealerships, and every time they made me feel that I was buying a home not a car. Until, I came to life quality bmw, Samantha Rani on line and local dealerships, and every time they made me feel that I was buying a home not a car. Until, I came to life quality bmw, Samantha Ranieri make me feel home and made my dream a reality.I will recommend Samantha to any body who is looking for profesional and friendly,ans most important a fair person!!! More

My review is strictly on the repairs dept. I have a strong solid 325XI When I got it back it is wabily. I think they were not careful in replacing the tires $69.00 for a bulb change missing hub for strong solid 325XI When I got it back it is wabily. I think they were not careful in replacing the tires $69.00 for a bulb change missing hub for spare tire its the 2nd time they did not do detail they claim they pick up and return. Once they pick up, later for you, get the car how you can. horrible experience. Sure the reps are extra friendly but thats just a put on. $2,600.00 for ???brakes and what? I did not mind paying the money but at least I should have received a car that was obviously repaired. When you all were at Remsen you were better, you cared now its just about my hard earned dollar and not good service. Now you are fancier, friendlier and lousier at the work. I want my hub for the spare tire back please. I expect to never return to BMW Brooklyn for repairs or renewal. I will return to my independent mechanic that cares. He don't have a whole bunch of cars lined up to bilk the dollars but give bad service, and he is more affordable for great work, I just thought going to BMW would make a difference. I called my girl friend and before I could say a word she tells me she hates your service or lack there of. I really hate, hate to complain I expect good work for my money even if it was a dime. Cynthia Small 917-520-6164. Does anybody care? Thank you for allowing me to vent. Then he tells me to call the manager the next day, I guess they are pals. More

I leased my bmw from this dealership. They have an awful service dept. They do not repair cars properly they do not provide loaner cars when cars are in for service in emergency situations. They do not ret service dept. They do not repair cars properly they do not provide loaner cars when cars are in for service in emergency situations. They do not return phone calls. Car broke down on LIE was towed to their service dept 2 days ago. Still no answers no loaner car NO SERVICE. More

This was the most pleasant car buying experience I have ever had by far. I really appreciate all Brett did to fulfill our request, and the urgency with which he acted. We had a 3-series that we had outgr ever had by far. I really appreciate all Brett did to fulfill our request, and the urgency with which he acted. We had a 3-series that we had outgrown and needed to make a long road trip home for the holidays, and decided at the last moment to trade it in. We had a very tall order and he went to work on it and handled everything. There were no games, nor unpleasant surprises: Brett and the sales manager Edward were very courteous, upfront, and professional. Brett took time to listen to what we wanted and started Sunday afternoon working on my request. By Tuesday, he had located and delivered a beautiful and hard-to-find 2010 X5 diesel with the options I wanted -- all within 48 hours of my first walking in the door. Straightforward and simple and all at a great price. Amazing customer service, this is how all car buying should be. More

SUCKS SUCKS SUCKS A lot of my friends have bmw's. One of SUCKS SUCKS SUCKS A lot of my friends have bmw's. One of them does not want to buy BMW because of service which was provided at Life Quality BMW in B SUCKS SUCKS SUCKS A lot of my friends have bmw's. One of them does not want to buy BMW because of service which was provided at Life Quality BMW in Brooklyn. My brother had issue with them; his side CD player was not playing mp3 cd's and they could not diagnose the problem and did not want to fix it. My other friend gave his car to fix and they broke something else. My car was not repaired because of education of technicians; I had to go to NJ to repair my car. Less people buy and like BMW because of Service Providers like this one. life quality bmw sucks big time! More

Steve Itkin is a pleasure to work with. He took care of my issues promptly and had me out within an hour. I own 2 BMW's one of which was purchased at Life Quality. The other one which was taken in for se my issues promptly and had me out within an hour. I own 2 BMW's one of which was purchased at Life Quality. The other one which was taken in for service was not even purchased there but I was given the best of service. Kudos to Life Quality & Steve Itkin. More

I was looking for a 2010 X5 and almost close the deal with other dealer but luckier I called Life Quality. Not only Brett beat the other dealer's price but the whole buying experience was nothing but pl with other dealer but luckier I called Life Quality. Not only Brett beat the other dealer's price but the whole buying experience was nothing but pleasant. We pretty much worked out all details up front through emails. He listed everything so there was no surprise when we signed the contract this past weekend. I strongly recommend anyone who is looking for a great price & pleasant buying experience to contact Brett. In fact, I already spread his name among my co-workers! More

GO ANYWHERE ELSE OTHER THAN LIFE QUALITY BMW Went to GO ANYWHERE ELSE OTHER THAN LIFE QUALITY BMW Went to them for routine 15,000 mile service on 2001 330cic, car was running great before I went in. The GO ANYWHERE ELSE OTHER THAN LIFE QUALITY BMW Went to them for routine 15,000 mile service on 2001 330cic, car was running great before I went in. They charged me additional $600 to change the hoses. One week later alternator light comes on, went back and replaced. Another week or 2 later the expansion tank goes, Robert says the job will be $468 when I go to pick up the total is $668. Something about needing to test the system after the repair to make sure all was working. I'm still waiting to hear from Greg the customer service guy. He was going to look into it and get back to me. And I am not even getting into their super inflated labor fees. Or the lack of transparency in their invoices. I had to requst that the parts be listed separately from the labor as it was just lumped together. A week later "service engine soon" light comes on and I FLEW to another dealer. They spent 10 hours looking for the reason and it turned out to be the thermostat in the expansion tank Life Quality had last worked on. They said they had never seen this problem before and did not charge me for the 10 hours. This dealer also changed the belts and valve cover gasket for half of what Life Quality wanted to charge me. Life Quality in my opinion is a big rip off. More

I purchased a 2007 750LI from Life Quality BMW. This was my worst car buying experience ever. The car was delivered to me very filthy. Their idea of having a car detailed is running it into the car wash nex my worst car buying experience ever. The car was delivered to me very filthy. Their idea of having a car detailed is running it into the car wash next door. It took them almost a month to pay off my trade. The car was delivered a day late causing me to loose two days from work. The salesman even ran my trade into a parked car when he was moving it causing damage. On a brighter note my Dad picked up an X5 a few days ago. I took him to Hassel BMW. I also take my car for service at Hassel. They treat customers with respect. More

Some Russian Émigré, picked me up from the tube, never met Anthony Miccio who I bought the car from. Anthony who was too busy to even takes the time to meet me. It took me weeks searching the Internet for met Anthony Miccio who I bought the car from. Anthony who was too busy to even takes the time to meet me. It took me weeks searching the Internet for the right car, after buying and assuming that all BMW dealerships would provide excellent, polished service like that West Springfield MA BMW & their outstanding salesman Grant Goodwin. It would certainly be of high similar high caliber. BMW surely would have removed it and any others of poor quality, wouldn’t they? It would be similar. This could not have been further from the truth. Starting out in N. VA by getting up at 4 am, I traveled by a 5am train to Brooklyn just to get the BMW wagon. I am a 100% disabled veteran; permanent & total, on a limited budget it’s a struggle to do this, walking really hurts; but the BMW Station wagon.....the BMW seemed worth it. The Russian at a train stop in Brooklyn met me; I know little of the wards of NY. Rushed through the process, I found that the finance paperwork was not in order, I had asked for an extended warranty. Disappearing for a while the Russian came back and told me “Rodney the finance boss has the finance system fixed” it was “just a glitch in the system.” I was told it was in the system but would not show until the next day until it was updated "and I didn't want to pay twice did I?" and "beside a nice August afternoon traffic was building ”and "I would want to miss rush hour, yes?" At the next gas fill up in NJ; I noticed that the back protective matting for the wagon floor was missing (had the same matting in the W.Springfield MA deal and a full size spare at that) Looking in thru the back no mat and further exploration reveals NO spare tire. Numerous calls and a visit to the local large BMW produced just empty promises from Anthony in NY, just hem & haw & a run around. He puts local BMW dealers off. I have on worked on several large & well known cardiac surgical teams. There is only course for my problems (primarily never buy brands) insure my experiences become public; Dr’s love swank conferences and word of mouth is always the best pr & MD’s love to talk about hot cars. To think a disabled veteran endures a odyssey only to find grave worms; what THANKS from BMW this has been. More