BMW of Brooklyn

Professional service with a smile! Agent underpromised and over delivered! Forget Open Road, go here instead and you will be completely sastisfied especially now given the economy is so uncertain these da and over delivered! Forget Open Road, go here instead and you will be completely sastisfied especially now given the economy is so uncertain these days. There are deals to be had...guaranteed! That said, I certainly agreed with the poor ratings on the service department. Head to the suburbs (i.e. NJ, Westchester, or even CT) if you want the quality of service and attention you feel you deserve. To be fair though, this department services way too many cars than it can handle. More

I bought CPO coupe car from this dealer and this person really behaved very well in first meeting as he also wants to sell the car. Then I was advised to speak with financial adviser and whenever I called really behaved very well in first meeting as he also wants to sell the car. Then I was advised to speak with financial adviser and whenever I called him to ask any simple question, he never pick up calls, so I thought he might be busy with other customer which is fair. But sometimes he never returns calls on same day. Are we really that free to call and he is very busy with work???? We all have busy work schedule but it seems like Anthony : Sales Manager has most busy schedule in this world. Wow!!!! He told me that he will give some complimentary thing after buying this car and I was really looking for the same car what they had. So, any how I am going to buy it whether it will in NY or NJ or another state. Finally, I bought the car and he said, he forgot to give me what it comes with the car and he will send it on our mailing address and which I never received it and it's almost 1 month now but I got all the papers from the dealer. Regarding, BMW car assist he told me that we will take 72 hrs to active and its been 3 weeks and didnt activated so I called customer service and ACTIVATED MYSELF and customer rep told me that it takes only 5 min to active by dealer I dont understand that why are you calling us. After that I called him to just make sure that what is wrong with this dealer and he was giving excused that his partner forgot n blah blah. I talked with him very softly and nicely , professionally , our conversation lasts for 5-7 mins I just spoke for 1 min total and it was yelling at me and telling me I was yelling and I just asked him 2 question : 1. What happened for my BMW assist as its been 3 weeks and you said it will take 72 hrs 2. Where that aux cable which you suppose to send me before 3 weeks back? and he said I was abusing him. Can you even believe it??? Was it abusing??? I would say by meaning of abusing.. he was abusing me. My overall experience was like " either you buy the car with NO COMPLIMENTARY or cooperation with sales people or get out of here " More

Service dept misrepresented themselves. Did not explain properly the terms under my contract and was just interested in getting the work done and getting paid. Did not return several phone calls placed to properly the terms under my contract and was just interested in getting the work done and getting paid. Did not return several phone calls placed to service rep and service manager to get an explanation. Had to go higher up and I am still not satisfied. Would not recommend this dealership at all. Left a bad taste. More

Im a mechanic in brooklyn ny for over 20 years. They get parts for me very quick and a good enough discount. Just a few weeks ago i had ordered $3000 of wrong parts and i have been credited back no question parts for me very quick and a good enough discount. Just a few weeks ago i had ordered $3000 of wrong parts and i have been credited back no questions asked. The parts department have been very friendly to me and treated me like a friend rather then a customer. I Reccomended all my friends to them. Thank You. - Joe More

I bought my BMW 2007 530i in January and was very satisfied with the friendly service. I recommended my sister to get a car from Life Quality and she just got her 2008 535i today! Kaz is the friendli satisfied with the friendly service. I recommended my sister to get a car from Life Quality and she just got her 2008 535i today! Kaz is the friendliest representative that you'll ever meet! He likes to joke around but when it comes down to business he's very helpful. Loved my experience there and would definitely recommend you to get a car from there! More

I am a BMW customer for life. From the purchase of my vehicle to the service I have been completely satisfied. The gentleman that I purchased my 3 Series from was friendly, pleasant and made the experie vehicle to the service I have been completely satisfied. The gentleman that I purchased my 3 Series from was friendly, pleasant and made the experience a good one. I will definitely go back to him for my next BMW purchase. More

I don't know where these reviews are coming from, whether they're from employees of Life Quality BMW or friends/families of the employees. If you ever go on e90post.com (well known online community for BMW's they're from employees of Life Quality BMW or friends/families of the employees. If you ever go on e90post.com (well known online community for BMW's), they will all tell you they have had such bad experiences with Life Quality. Some say they'd never go there for service even if a gun was pointed at their heads and they would travel an additional 40 miles to get serviced elsewhere. I am not just bashing on them, but this is MY experience. I brought my car in for service, usually this process at any other dealership would take 2-3 days at most. Nick tells me he has to run a diagnosis on my car so we can both know if my car is eligible for the warranty. He tells me he'll give me an update by tomorrow. So tomorrow comes, he doesn't call. I e-mail him later in the day and he tells me he hasn't started on my car yet. Ok, fine! Maybe you're busy. I ask him if I can get a loaner car, because I need a car for work. He does not respond. On the 3rd day, it was Friday and I understand that they don't open on the weekends, so I e-mailed Nick and ask him if I can get an update before we get on to the weekend. No response once again. Then a week later, he still hasn't called or responded. My car is still sitting there at Life Quality BMW. I WOULD NOT recommend you bring your car in for service there. I'm not sure if it's only Nick the xxxxx, but definitely stay away from him. If you don't believe me, go to e90post.com/forums and do a search for Life Quality. thanks. More

My car broke down & was towed to Life Quality. Somehow the paperwork & Keys were lost and they weren't able to locate my car ! My SA Dan Wallace went the extra mile and tracked down my car and missing ke the paperwork & Keys were lost and they weren't able to locate my car ! My SA Dan Wallace went the extra mile and tracked down my car and missing keys after everyone else who looked for it couldn't find it. He the expedited the repairs and had me back on the road before the end of the next day. This is not my first experience there, I have been there numerous times in past to service my car or getting repairs and each time he surpasses the last with his dedication to customer's needs. He not only treats you like a valued customer each time but also as an VIP. Nothing but a positive experience each time. More

GO ANYWHERE ELSE OTHER THAN LIFE QUALITY BMW. I brought GO ANYWHERE ELSE OTHER THAN LIFE QUALITY BMW. I brought my 2008 BMW X5 them for routine 13,000 mile service OIL CHANGE 1ST TIME. THIS IS A TRUTHFUL GO ANYWHERE ELSE OTHER THAN LIFE QUALITY BMW. I brought my 2008 BMW X5 them for routine 13,000 mile service OIL CHANGE 1ST TIME. THIS IS A TRUTHFUL ADVICE FROM MY EXPERIENCE! I NEVER MADE REVIEWS BUT THIS GUY MAKES ME TO WRITE A BAD REVIEWS FOR OTHER'S SAKE! EVERY THIRTY MINUTES I WAS ASSURED THAT MY CAR IS TAKEN CARE OF, BUT AFTER 3 HOURS OF WAITING THEY TOLD ME TO BE BACK TOMORROW - THEY DIDN'T DO ANYTHING, BUT ONLY CHECKED TIRE PRESSURE!!!!! I BELIEVE THEY'RE JUST CONARTISTS, LOOKING FOR BILLABLE HOURS AT YOUR EXPENCE. I'M NOT GOING BACK TO THEM - OIL HASN'T BEEN CHANGED AFTER 3 HOURS OF MY CAR BEING WITH THEM - I'M GOING TO PAUL MILLER!! PEOPLE, BEWARE!!! BTW, I'VE ASKED TO WRITE A GOOD REVIEW - SOME PEOPLE HAVE NO SHAME. More

Oh My god. DON'T BUY ANYTHING FROM HERE !!!!! THIS IS A Oh My god. DON'T BUY ANYTHING FROM HERE !!!!! THIS IS A TRUTHFUL ADVICE FROM MY EXPERIENCE! I NEVER MADE REVIEWS BUT THIS GUY MAKES ME TO WRITE A B Oh My god. DON'T BUY ANYTHING FROM HERE !!!!! THIS IS A TRUTHFUL ADVICE FROM MY EXPERIENCE! I NEVER MADE REVIEWS BUT THIS GUY MAKES ME TO WRITE A BAD REVIEWS FOR OTHER'S SAKE! DO NOT HAVE BUSINESS WITH HERE!! GO TO HASSEL BMW which has 4.9 overall RATES out of 5! If you literally want to buy a car from "LIFE QUALITY BMW" ? I am here warn you not to do. I was trying to buy a 2007 bmw335I Coupe from Anthony Miccio. However, Because of my status in U.S. as an international student, Last month that I was trying to afford that car, I could not give them any deposit nor Price. That's because I didn't get money yet from my parents! And about this week, I finally got money from My parents! So, I called him up and said Anthony I wanna buy that car I was seaching online and then I've found that the car's still availble! I was kind of happy and excited because That was I was trying to buy last month and it is still available! BUT HE said very UNFORMALY you didnot buy that car last month, and now you said you want to buy that car! he was kind of yelling at me. "I was like what the?" "What's his problem?" (MAYBE HE had a very bad day for some reason before he was having conversation with me) He had told me that he could offer that car 29000 last month but now he said He will NOT offer that car with that price because their inventories are changed something so well Okay so how much can you sell that car to me? and he said he will get at least 32500$. It is totally awful to talk to him. He was yelling at me on the phone, and he was never listening to what I said. Yeah, I said then how are you gonna explain the car's depreciation?. One month passed by, that means the car's value would be lowered than the month before.. He was very very rude I never had spoken with someone like him. He had frustrated my one fine day! he ruined my feeling! He takes business in a personal way. Which is really bad for him. Because he's not a professional. He just proves it himself. Are you really want to buy a car from here? Just expect yelling, ignoring, No-respect, Higher Price than the actualy car's value. Just don't buy anything here. I guarantee that you will regret if you buy any stuff from this dealor shop. More