BMW of Brooklyn

My service experience was amazing. They always have an appointment when I need one, and when I come in for my oil change nick lets me wait for my car, and gets it done right away. The young ladies at the appointment when I need one, and when I come in for my oil change nick lets me wait for my car, and gets it done right away. The young ladies at the main desk are always so sweet and make sure to offer me coffee, tea and water (which one needs at 7:30 am) More

Kaz is an awesome sales person!!! The best I have ever met. The finance guy is great and puts in work! Nick and the entire service dept. Is a JOKE!!! My car has two have on average, 2 visits per probl met. The finance guy is great and puts in work! Nick and the entire service dept. Is a JOKE!!! My car has two have on average, 2 visits per problem. They never get it right the first time. My car has never once been cleaned after being serviced at least a dozen times, it consistently comes out with bird poo on it that it didn't go in with. I am literally afraid to have my car fixed at life quality. Also the women at the front desk are sooooo nasty it's sad!!! Def not the customer service I ever thought I'd get after buying a BMW. More

Refused to honor tire warranty and lied, blaming Auto Knight for not agreeing to pay. Only after I have put AutoKnight and him on the speaker phone and asked Auto Knight to confirm that they will pay f Knight for not agreeing to pay. Only after I have put AutoKnight and him on the speaker phone and asked Auto Knight to confirm that they will pay for tire replacement,he very reluctantly concede. More

I brought my 2010 BMW X5 WITH 14,000 MILES ON IT with broken axle and they refused to fix it under warranty plus they tried to over charge me for repair, acual cost of parts was $636 and they told me $86 broken axle and they refused to fix it under warranty plus they tried to over charge me for repair, acual cost of parts was $636 and they told me $861. Horrable dealership, dont buy from them either their sales department even worse. More

Took my car into service was fast and quick no problems they peformed an oil service replaced wipers and performed a brake job vehicle was cleaned and ready to go in a hour and would recommend going back f they peformed an oil service replaced wipers and performed a brake job vehicle was cleaned and ready to go in a hour and would recommend going back for service at any time close and easy from ny brooklyn location More

Kaz has been an outstanding Salesperson who is extremely conscientious and always willing to go the extra miles to help his customers. He has followed up several times to ensure we are satisfied with our p conscientious and always willing to go the extra miles to help his customers. He has followed up several times to ensure we are satisfied with our purchase and I'm confident and relieved if and when my daughter needs to take her car in for any reason. I feel and know Kas and Life Quality will do the right thing! More

I have purchased 4 BMW 7 series from this dealer. Initial service when at Remson was bad but improved at the new location. Recently the service crews have changed. Horrible attitude. Rude secretarial staff. service when at Remson was bad but improved at the new location. Recently the service crews have changed. Horrible attitude. Rude secretarial staff. BMW has gone to the dogs. better to find another decent brand. These guys are only interested in their sale. This will definitely be my last purchase from them More

I just got a delivery of a new BMW X5. My client advisor Brett Laslie was very polite and knowledgeable. He helped me with the selection and provided first class service from the price negotiation to delive Brett Laslie was very polite and knowledgeable. He helped me with the selection and provided first class service from the price negotiation to delivery. I recommend my friend and he also got a new X5 from Brett. Thank you very much. More

I own 2 BMW's. I had my 650i not starting in the morning, called roadside assistance and they send a tow truck. Car was jump started and switched to save drive mode. BMW road side assistance told me to drive called roadside assistance and they send a tow truck. Car was jump started and switched to save drive mode. BMW road side assistance told me to drive it to the nearest dealer, so I did. Pulled up at LQ BMW and the car died on their ramp. I was told to come back the next day as there were no appointments available. So I asked them if they would come and jump start the car again at my home the next day. They decided that I could leave the car, I bought this car from LQ so I have the right to be offered a loaner. They said that I had to make my appointment 30 days in advance to receive a loaner. Car stayed at the dealer for 14 days, when I picked it up they told me that the repair was a loose battery cable. 2nd experience with LQ BMW My X5 has a instrument cluster pixel problem, BMW NA approved the replacement at 50% cost. I called LQ BMW to shedule an appointment, 2 weeks went by without a return call. BMW NA called LQ and setup an appointment for 12/08/2010. On 12/07/2010 LQ BMW called me 4 times to confirm the appointment, today I bring the car and I am told to come back another day as they don't have the part. This is after I sent Nick Giordano 2 emails and 3 voicemails to confirm if he has the part after he was sent an email from BMW NA. More