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BMW of Brooklyn

Brooklyn, NY

3.6
569 Reviews

9326 4th Ave

Brooklyn, NY

11209

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Showing 569 reviews

August 25, 2019

My recent experience leasing a BMW Eugene made the leasing of my 330xi a very smooth uncomplicated process. He took me through my trade-in and paperwork easily. More importantly, he c More

by Jeannette
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eugene Kotlyarskiy
Aug 26, 2019 -

BMW of Brooklyn responded

Hi Jeannette - We are so happy to hear that Eugene delivered five-star service! It really makes us smile that he supported you through the leasing process and made it easy for you to get into your 330xi. Thank you very much for the great review! We look forward to working with you in the future.

August 03, 2019

Derick is Amazing!! Derick was phenomenal!!! He was very patient with me and made it happen for me. He listened carefully and offered me the best car for my needs. I was More

by Amani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Muhsin, Derick Canarte
Aug 05, 2019 -

BMW of Brooklyn responded

Hi Amani! Thank you for your 5-star review of BMW of Brooklyn. It's so great to read your comments about working with Derick and how he helped make your first lease experience so seamless and smooth. We appreciate your recommendation and your business! See you next time and happy driving!

July 26, 2019

First car purchase The dealership, especially Derick made my first car purchase amazing. Friendly and professional service. Highly recommend Derick and BMW of Brooklyn t More

by Jpabon89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derick Canarte
Jul 29, 2019 -

BMW of Brooklyn responded

We are honored that you came to BMW of Brooklyn for your first car-buying experience! It's wonderful to hear that you enjoyed working with Derick. Thanks so much for your business and your positive feedback.

July 22, 2019

There is no time more rewarding then spent with your family, I recently came to BMW of Brooklyn to get my new car. My lease got to the end and a couple of months before that I called to the dealership. Since I w More

by melamedd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Junior Sibdhannie, Mohsen Mohsen, Shahid Saleem
Jul 23, 2019 -

BMW of Brooklyn responded

Reviews like this one make our day! First, we are delighted that you enjoyed working with Shahid and that he helped to quickly find the perfect car for you. Second, it's wonderful that both you and your mother enjoyed your visit with us. Finally, we are glad that the deal was completed smoothly and that you drove home a happy customer. Thank you so much! We can't wait to work with you again.

July 11, 2019

Exceptional!!! From the moment I called to inquire about my BMW x2 till when I picked it up was a smooth transaction. Nick and his crew did an exceptional job and we More

by Barbra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick, Eugene Kotlyarskiy
Jul 11, 2019 -

BMW of Brooklyn responded

Hi Barbra - Your review made us smile! We are so so glad to hear that from start to finish Nick guided you through the purchasing process. More than anything we are happy that you love your new ride. Congratulations and thank you so much!

July 08, 2019

Wouldn't buy a BMW from anyone else I bought my 430i from Derick and my brother recently acquired a 330i. Both times Derick was an absolute pleasure to work with and was determined to ge More

by Mlata05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derick Canarte
Jul 09, 2019 -

BMW of Brooklyn responded

Thank you for your review of BMW of Brooklyn. Congrats on your new BMW 430i and also to your brother for his new BMW 330i! We appreciate your positive feedback about Derick and the wonderful work you experienced while car shopping with him. Thank you for your kind recommendation and I hope we see you again soon!

June 28, 2019

Terrible They screwed me over big time. I was scheduled to bring in my 7 series and get a loaner car. But the guy in the phone gave me wrong information an More

by Sim f
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manager
Jul 15, 2019 -

BMW of Brooklyn responded

It is disappointing to read this review of your recent experience with our dealership. It was brought to my attention that you opted not to get the loaner vehicle you reserved to avoid being charged for not returning it when your vehicle was completed. Instead, our team was able to perform your oil service for you right away with minimal wait time. If there is any additional feedback you would like to provide us with please email us at feedback@bmwofbrooklyn.com.

Jul 15, 2019 -

Sim f responded

That is absolutely not what happened!

May 04, 2019

Amazing Experience! I have to say I was very upset when I woke up one morning and saw my 5 Month old BMW X5 leaking Engine Coolant. I immediately called BMW of Brooklyn S More

by Steven Cherk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton Salazar
April 27, 2019

Awful service! The staff is very rude and inpatient, very unprofessional. They serviced our vehicle, fixed our fuel injector and left it open. There was a fuel leaka More

by TommyGunn
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Tommy
April 02, 2019

No response from service manager I had a situation in which I accept responsibility for my rudeness to an employee of BMW Brooklyn. I called back several times trying to speak to the More

by Jdrn418
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Nick Giordano
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