BMW of Brooklyn

Good experience I haven't yet purchased a vehicle from them. But I went and looked at a couple of certified pre-owned ones. Andy Tse was the person and he was great. I haven't yet purchased a vehicle from them. But I went and looked at a couple of certified pre-owned ones. Andy Tse was the person and he was great. Very helpful and friendly. No pressure, no hustle, no attitude. Really liked the overall experience I had. Looking forward to visit again soon,....so left the fifth star in the back pocket for now. ;-) -Mo More

Colton was absolutely on point from the second we notified him of the check engine light issue. Right through greeting us at the door and helping us into a loaner and having our X3 back to us the ver notified him of the check engine light issue. Right through greeting us at the door and helping us into a loaner and having our X3 back to us the very next day. Mr. Salazar is truly customer focused. I recommend Brooklyn BMS to all my friends and associates. More

Doesnt Quote Prices Online I've requested a price quote via BMW.com several times in the past, most recently on a M2 Competition. Their rep, Samantha, replies and will not prov I've requested a price quote via BMW.com several times in the past, most recently on a M2 Competition. Their rep, Samantha, replies and will not provide a price via email, instead tries to get you to come in. Her last email to me stated, "Lets Make A Date", attempting to get me in the door like most dealers like to do or get your number to call you, anything to avoid putting a number in writing so they can turn around and try something else.. I replied stating unless she is attempting to pull something then she should not have a problem providing price via email. As suspected, she did answer back. This is not the first time I've run into this with this dealership. It is typical of most dealerships, they will either try to get you in the door or get your number to call you, give you a price over the phone so they can turn around, try something else once you're face to face.. Be warned More

Go Elsewhere They love you when you are spending your money, but if something goes wrong with your car instead of trying to work with you they toss you away like g They love you when you are spending your money, but if something goes wrong with your car instead of trying to work with you they toss you away like garbage. When our engine seized they wouldn't even look at the vehicle. They wanted oil change receipts from five years ago to prove that my husband been diligent about them. They didn’t even bother to look at the engine. Anyone who drives a BMW knows the car lets you know when any type of maintenance has to be done. Nick refused to honor our extended warranty, but insisted that he valued my husband’s business. Nick is a smug jerk and Karim is his flunky who didn’t even try to work something out with my husband who has been a customer for 6 years. My husband is a stand up, honest man. For him to be treated this way is just horrible! We will never ever buy anything from them again. More

Pleasant Experience I had a great experience working with Derick. I didn’t spend more than 30 minutes sealing a deal on a brand new X3, he was very knowledgeable and stra I had a great experience working with Derick. I didn’t spend more than 30 minutes sealing a deal on a brand new X3, he was very knowledgeable and straight to the point. More

From start to finish Went into BMW of Brooklyn and Nick Hernandez welcomed me and helped me out from start to finish with making sure I was happy and got the deal I wanted Went into BMW of Brooklyn and Nick Hernandez welcomed me and helped me out from start to finish with making sure I was happy and got the deal I wanted. No other dealer understood how I received the deal he provided. He was amazing and made the process so easy. Thank you Nick for your help :) More

Great sales team Just picked up another 5 series today. My salesperson Alex Lazebnik was awesome. Him and i worked together over the phone putting a deal in place fo Just picked up another 5 series today. My salesperson Alex Lazebnik was awesome. Him and i worked together over the phone putting a deal in place for me which couldn't be beat. He took care of everything for me from the DMV, insurance and everything else. Best person to deal with! I had the opportunity to meet Nick Hernandez today, the sales manager. He was a wonderful, personable guy. I felt like I was part of the family. I would 100 percent BMW of Brooklyn. M Smith Brooklyn NY More

sales dept is nice but don't take your car for service there Had extremely unpleasant experience with SERVICE department. I strongly suggest that you research this service department before taking your precious Had extremely unpleasant experience with SERVICE department. I strongly suggest that you research this service department before taking your precious vehicle there. I would avoid it at all costs. What happened to me was very consistent with other people, affected by lousy, unpredictable quality of work. I brought 2011 X3 for recall, during which something was done with my car's electronics, so that it stopped being able to pass the inspection. Documented. Nick Giordano, who is the manager, and other 3 people who I spoke on the phone were all saying "bring the car in and we'll determine if that's our fault". Then take a wild guess: none of them volunteered to admit it. Surprise, right? And then of course they never tried to determine that. Just told me that there was nothing they could do. Very consistent by other appalled who found out that BMW did more harm than good with their repairs. It cost me $700 to fix there what they had done to my car. Luckily my bank was able to reimburse me. Oh, and to complete the picture, Nick held my keys hostage to make me sign the bill. His exact words "You want the car? Gotta pay!". This happened at July 2019 at BMW of the whole Brooklyn. Sad. More

Amazing experience with Derick Words can not describe the amazing experience that I had at Bayridge bmw. While looking for a specific car for my daughter, I decided to make the hour Words can not describe the amazing experience that I had at Bayridge bmw. While looking for a specific car for my daughter, I decided to make the hour drive to Brooklyn. I was fortunate enough to have Derick as my salesman. His knowledge and patient were much appreciated by my daughter and I. He was very honest and did everything possible to ensure we got the best deal. I will definitely return to this dealership again to work with Derick when pursching another bmw in the future. More