BMW of Brooklyn

We arrived from out of town (VA residents) late Friday evening after Thanksgiving. Kaz immediately welcomed us and showed us the X6 we came to look at. We were interested in the vehicle but there was no evening after Thanksgiving. Kaz immediately welcomed us and showed us the X6 we came to look at. We were interested in the vehicle but there was no way we could finalize the deal that evening. We had a BIG problem. The car we drove in had experienced the craters on the bridge and had a flat tire. Kaz took us to the local tire shop. Of course they did not have the tire we needed, but the Firestone (kind of) near by, did. It was late, the store was about to close, our car was jacked up missing one tire. We were in a bind. Kaz took care of us. He drove us to pick up the tire. He found us a hotel room which was difficult since it was Thanksgiving weekend and days after "Sandy". He gave us his home phone number in case we needed something. He went over and above anything that was expected. And we appreciated it immensely as we were very ill prepared to stay in NY that night. The negotiations and paperwork were professional. Kaz went over the features of the vehicle in detail and sent us on our way back to VA. Weeks later we discovered we needed an invoice from the local tire shop for the insurance claim. Once again Kaz went out of his way to help us by contacting the shop and sending us the invoice. KAZ IS THE BEST! I would recommend him to anyone interested in buying a vehicle. Thanks Kaz- you made a potentially terrible experience turn into a memorable one. We are loving our X6! More

Life Quality is great! My advisor has been more than helpful . Ms . Singh was more informative than I could imagine. The frustration I had with the vehicle had been put to ease once I even stepped foot helpful . Ms . Singh was more informative than I could imagine. The frustration I had with the vehicle had been put to ease once I even stepped foot in the building. Everyone had smiles and ready to assist me. The loaner girls Chephirah Williams and Coral Belliard were so kind and helpful. Any real assistance will be taken care of here at life quality BMW. More

Everything was fast and accurate. the dates they gave me for pick up and the amount of time they said i would be there. I talked to coral who helped me with my rental and melissa help me with my service. th for pick up and the amount of time they said i would be there. I talked to coral who helped me with my rental and melissa help me with my service. they both were great... More

My experience with life quality has been very good. I have been coming to this service department for a while. I resently purchase a car from life quality, the experience there was great also, very helpf have been coming to this service department for a while. I resently purchase a car from life quality, the experience there was great also, very helpful, great team work. More

Kaz was very professional and helped out extensively throughout the process. Without being down there to pick up my car, he made sure all the paperwork went seamlessly and was in constant contact. A t throughout the process. Without being down there to pick up my car, he made sure all the paperwork went seamlessly and was in constant contact. A true professional. More

An extremely happy experience with Luis Vera - he was knowledgeable, professional, motivated and a great people person. After working with him, I left feeling confident and very satisfied. knowledgeable, professional, motivated and a great people person. After working with him, I left feeling confident and very satisfied. More

I was in a rush and needed a new tire cause of a flat, I went to life quality on Saturday and spoke to Luis. He told me he would check all my tires and my rims. About ten minutes after I signed, he called m went to life quality on Saturday and spoke to Luis. He told me he would check all my tires and my rims. About ten minutes after I signed, he called me over to see my car. Can you guys believe that I needed an alignment? Luis explained in detail what the reasons of having a proper alignment and balancing. Lucky me he had the alignment and the balancing on sale, I saved over $250. Once I was done with that Luis scheduled me for my next service and set a detail BMW Spa, and guess what...He is discounting that service for me too. Everyone in the life quality BMW team are extra professional and treated me with respect. Not only will I return to this dealership, I would recommend them to my family and friends. Luxury vehicles require luxury treatment and BMW delivered! More

The costumer services I received from Luis Vera was great he explained every thing to me that was fixed on my car I would recommend my friends & family to deal with Luis, also Melissa Singh. he explained every thing to me that was fixed on my car I would recommend my friends & family to deal with Luis, also Melissa Singh. More

I absolutely love coming to life quality, whenever I'm unable to get An appointment I panic! I get the best customer service from Luis Vera. He's 100% honest and explains everything to its entirety so I'm unable to get An appointment I panic! I get the best customer service from Luis Vera. He's 100% honest and explains everything to its entirety so there aren't ever any surprises. I've been to BMW of manhattan and have had to return there quite a few times. Leaving with the same car problems I went for in the first place while getting charge obscene amounts of money for nothing getting fixed. Overall I won't go to any other BMW service location other than life quality. More

The service there is second to none. The service department pays close attention to details and communicates well. My experience with them is always great. department pays close attention to details and communicates well. My experience with them is always great. More