BMW of Brooklyn

Undoubtedly the worst CPO delivery experience ever Purchasing our CPO X3 was a terrible experience. While pricing is slightly better than average, the sales team is careless and not competent. We left Purchasing our CPO X3 was a terrible experience. While pricing is slightly better than average, the sales team is careless and not competent. We left a deposit on Sunday 8/3 and requested that some touch up items with driver seat and exterior paint be taken care of. We were assured by salesman never responded to our emails for status updates nor did he return our phone call. We engaged the CPO sales manager who assured us the work would be done. On Saturday 8/9, we traveled over an hour to pick up the car. NONE of the items were taken care of. The salesman admitted he did not follow up to ensure the work had been done. He claimed they paid for the work but it was not done. We agreed to come back the next weekend to pick up the car. On 8/16 we traveled over an hour again to pick up the car. The seat had been done but none of the exterior paint items had been done. The salesman's comment was, "Is our prep department the best? No". The sales manger promised us a full tank of gas but this was not done. The car was delivered without floor mats. There was not owners manual or document holder provided. There was no CPO checklist provided. We have owned 2 CPO cars before and know what a good delivery experience is. This dealership is highly incompetent and not trustworthy. More

Second Time Around With 5 Stars I just leased my second BMW 5 series from Life Quality BMW and consider myself to be a very experienced and knowledgeable automobile consumer. Brett I just leased my second BMW 5 series from Life Quality BMW and consider myself to be a very experienced and knowledgeable automobile consumer. Brett Laslie, a Senior Client Advisor at Life Quality BMW, is by far among the most professional, knowledgeable, skilled, and fair and open professionals you will encounter anywhere in the industry. I put Brett in the top 1%. You can look as long and hard as you might in the NY state and surrounding areas, but if you are a serious consumer in the market to buy or lease a BMW and want (and understand) the fairest balance of price, quality and service. I recommend that go see Brett Laslie at Life Quality BMW. More

Worst BMW Dealer!!! I made an appointment because my seatbelt sensor had been recalled. I was given an appointment immediately but was told that it would take a couple o I made an appointment because my seatbelt sensor had been recalled. I was given an appointment immediately but was told that it would take a couple of days. Since the recall stated that the actual job would only take 3 hours, I assumed that a couple of days wouldn't be anymore than 2-3. On the 4th day having not heard from my service representative Robert Gilberto, I called him. After having called 4 times I finally got him on the 5th attempt. At that point he insisted that I had only bought in the vehicle the previous day and he had the paperwork to prove it. I also had the paperwork to prove it and I had dropped off the vehicle myself. Not wanting to argue an endless point with an obvious liar, I simply wanted to know when my vehicle would be ready. He then went on to tell me how dangerous it was to drive like that because the airbag could go off at any time. He then told me it would be ready on Monday. This would be the 6th day they had the vehicle). I was pissed because I had an out of sate race coming up on Sunday. Nonetheless, I knew I needed the vehicle to be fixed so I said ok. On Monday I called Robert a total of 6 times and he did not respond to my messages. I then called the dealer's direct line, ( asked to speak with a manager and was told no one was available to speak with me at the time. Approximately 3 hours later Nick Giordano called me back. Representing himself as the manager and Told me Robert was not in for the day. I explained that I needed an update on my vehicle and he gave me a bunch of additional excuses then told me my car would be ready at mid afternoon the following day. Also that he would have Robert give me a call. At approximately 12 midday I started calling and let several messages for both Robert and Nick. I called up until about 3 p m but when no one responded to me or returned my call I went to the dealer on my bike. When I got there Robert was just sitting at his desk. I then said that I had been calling all day and had left several messages. He said, " oh you're Donna Richards". He then wasted his time telling me about a bunch of other issues my car supposedly had and called the service dept for them to bring the car up front. I knew something wasn't right because, he kept saying, "yeah that one". I waited an additional 30 mins before they brought the vehicle. At that point I was told that it hadn't bee washed and if I wanted them to do it. Of course as frustrated as I was, I refused. What bothers me most is that, I'm not sure whether or not they even replaced the sensor. When there is no one in the passenger side the seat belt alarm still goes off. More

Ross was great Ross was very funny and made the process easy. He helped me find exactly what I was looking for. I will definetly go back to Ross in the future. Ross was very funny and made the process easy. He helped me find exactly what I was looking for. I will definetly go back to Ross in the future. More

Doctor With Life quality BMW , total satisfaction. It is always a pleasure to work with Ms Beliard who does her utmost best to satisfy her customer With Life quality BMW , total satisfaction. It is always a pleasure to work with Ms Beliard who does her utmost best to satisfy her customer More

Great service I was looking for my 5 series over internet, Andy Tse provided me great experience, everything done thru Emails, Answer all my questions. When i pick I was looking for my 5 series over internet, Andy Tse provided me great experience, everything done thru Emails, Answer all my questions. When i pick up my vehicle, everything is ready. No waste time. Thank You!! Only question is why my new 5 series only with half tank gas, while all my previous new car purchases have full tank. More

Good Service My back up camera was dislodged and my service advisor did the service himself . The service was swift and even my windshield wiper was fixed. A plus My back up camera was dislodged and my service advisor did the service himself . The service was swift and even my windshield wiper was fixed. A plus for Brenden Belge. More

Ross is AMAZING! It was my first time buying a car and Ross couldn't have made it any easier. He is extremely nice and funny. Most importantly, Ross is a honest salesm It was my first time buying a car and Ross couldn't have made it any easier. He is extremely nice and funny. Most importantly, Ross is a honest salesman. John, the manager was also very nice as well. If I need to purchase another car, I will definitely go to Ross! More

Robert is awesome Robert always takes his time to explain the problems in details. He always does his best to get the work done as soon as possible. God bless him! Robert always takes his time to explain the problems in details. He always does his best to get the work done as soon as possible. God bless him! More

Always available Ross gave 100% of his effort to make sure we were happy and comfortable with our transaction. He was flexible with his time and always reachable to an Ross gave 100% of his effort to make sure we were happy and comfortable with our transaction. He was flexible with his time and always reachable to answer any questions we had. We will come back as long as Ross is here. More