BMW of Brooklyn

NY infamous potholes I brought in my vehicle to have the suspension diagnosed after I drove into a pothole which bubbled my tires. Susan and Nick were very informative and I brought in my vehicle to have the suspension diagnosed after I drove into a pothole which bubbled my tires. Susan and Nick were very informative and accommodating. Any issues that I had were addressed immediately and they kept me in the loop at all times. I was even able to speak to the shop foreman and ask questions in regards to the damage my vehicle had incurred. I truly believe Life Quality BMW tries to establish a lasting relationship with their customers. I would not hesitate to visit them again for any future car troubles due to their great communication and professionalism. More

Finding the vibration When I brought my car in there was a minute vibration coming theough the steering wheel and pedals. Checked tire pressure, looked for anything visual When I brought my car in there was a minute vibration coming theough the steering wheel and pedals. Checked tire pressure, looked for anything visual that might be the cause. When I explained everything to Louis in the service area he asked very specific questions about when, how, what it felt like and brought that info to the technician. The root cause was one rotor that had less thickness than the others! More

Expected and rec'd TOP NOTCH service from BMW My visit to Life Quality BMW service center was exceptional. My service advisor, Neill Garoogian was charming (I like charming), very friendly, totall My visit to Life Quality BMW service center was exceptional. My service advisor, Neill Garoogian was charming (I like charming), very friendly, totally professional and expedient. From the time I drove in to the time I left, everyone I met at this center was competent and friendly. These are really nice people (I also like nice, which always goes a long way). This was my first scheduled service visit. All of the usual points were covered and explained (oil change, etc.), my technical / computer questions were answered and/or handled and I never felt that I was asking for something really dumb (which I'm sure I was), or outside of what was covered. Before I left, my car was washed and inspected. The inspection was totally unexpected. I didn't even realize it was due, so that was a real nice extra. Just that they noticed and did it says tons about this service center. Thanks to all for a very pleasant and painless experience, and thanks especially to Neill, who I hope will be my service advisor for as long as I own my new 435i BMW convertible. Love my car !!!! More

BEST EXPERIENCE WITH BMW SERVICE DEPT I EVER HAD!!!!!! let me first start off by saying Karim RIchards was by far the best service rep i have EVER worked with. Very honest and intelligent about his work an let me first start off by saying Karim RIchards was by far the best service rep i have EVER worked with. Very honest and intelligent about his work and bmw. Before going to Karim i was honestly considering giving up my car and going to another maker. He didnt only fix the problem with my car but also restored my faith in the ultimate driving machine and now i wont be looking anywhere else. Karim if you can see this you are the best and thank you for the wonderful experience. The icing on the cake was not only getting my car fixed but also seeing that managers was also involved and was willing to use all his resources to get resolved and Nick Giordano was the first manager to ever come out and talk to me face to face since having my car for 3 years. He assured me problem would be fixed as well and he kept his word. Nick if you can see this as wel you are have a big part of my wonderful experience as karim. BMW of North America if you are reading this this place as a whole shows that its not only about work that is done to fix but communication they provided was great. They deserve a raise :) More

Service Dept. Recent purchase of 335i needed some touch up due to a minor dent which somehow occurred within 24 hours after purchase...Dealership offered to do this Recent purchase of 335i needed some touch up due to a minor dent which somehow occurred within 24 hours after purchase...Dealership offered to do this for me without charge and service received at their auto prep center from Tony, a very pleasant and accommodating young man was outstanding. He took great care to make sure I was satisfied and even washed the car for me before returning it, wait time was short and service was great. Very happy with my choice to purchase from this dealership and will continue to do so in the future and to recommend to others with no hesitation. More

Fast and Friendly Kaz was a pleasure to work with. He was to the point and what appeared to be an honest individual. He let us go for a test drive and was very helpful Kaz was a pleasure to work with. He was to the point and what appeared to be an honest individual. He let us go for a test drive and was very helpful. We ended up pulling the trigger and the transaction was pretty easy. I love my new car and he was very helpful in getting me acquainted with my new ride. More

Review The dealership was very easy going and friendly. Made a connection with the client advisor right away and because of the good price on the car, we bou The dealership was very easy going and friendly. Made a connection with the client advisor right away and because of the good price on the car, we bought the vehicle. More

"CPO Sales Staff...The Greatest" What can I say...these guys are wonderful, I have tried the patience of many sale advisors at different dealerships in my month and a half search to f What can I say...these guys are wonderful, I have tried the patience of many sale advisors at different dealerships in my month and a half search to find the perfect (is it really possible?) CPO car for me. Soon as I stepped into LifeQuality and introduced myself to Kaz I felt a sense of trust, straight talk, no nonsense, happy to help me whether I was making a purchase or not. He let me be free to make any decisions without being over my shoulder allowed me a rather long test drive on a 335i and was sincerely pleasant and understanding when I left and said I would get back to him. On my next visit Kaz was not there but I was eagerly helped by Vlad who was very relaxed and informative and further instilled a sense of sincerity and concern FOR ME to find a car that would satisfy and also Craig (the Manager). Craig and I spoke price and financing and when I began to feel a little edgy about monthly payments in his concern for me to be comfortable with these payments he took time to do some research and came up with a very creative way for payments to fit my budget and be less costly overall. Once again I said I would get back to them, once again they were sincerely fine with this...I was really impressed with how these men work in harmony in treating customers with a genuine concern. I did return and I did make the purchase of the 335i, they even filled up the gas tank...I am extremely happy with my purchase and with Kaz and Vlad and Craig, even the finance guy Rodney straight forward and friendly. Follow up from Kaz see if everything was good was reassuring and he even offered to help with an issue which was above and beyond their responsibilities....No xx here...just lots of Integrity! I love these guys...you will too. Rich...Douglaston, NY More

Vehicle serviced for brake malfunction My vehicle began to emit the DBS, ABS, and Brake light malfunction on my dashboard. I brought in my vehicle to Susan who was an absolute pleasure to w My vehicle began to emit the DBS, ABS, and Brake light malfunction on my dashboard. I brought in my vehicle to Susan who was an absolute pleasure to work with. She kept me up to date and had my vehicle returned to me in a timely fashion. She informed me of everything done to my vehicle and fulfilled all my requests. Highly recommend and will definitely bring my vehicle for any other future services. More