BMW of Brooklyn

Outstanding Luis always make my experience at life quality BMW well worth the wait, He's dedicated to the customers and is passionate about his job!!! Thank you Luis always make my experience at life quality BMW well worth the wait, He's dedicated to the customers and is passionate about his job!!! Thank you Luis More

The staff esp Chris is very courteous and attentive . The staff esp Christopher Pre is very courteous and helpful.Attentive to all the client needs and concern.I did not wait long for my car to be done.Ex The staff esp Christopher Pre is very courteous and helpful.Attentive to all the client needs and concern.I did not wait long for my car to be done.Excellent service. More

Check engine light I decided to test the A/C on a warm Sunday but instead of cool air the car was blowing hot air and the check engine light was on. I called the service I decided to test the A/C on a warm Sunday but instead of cool air the car was blowing hot air and the check engine light was on. I called the service center to make an appointment to service the car and reserve a loaner vehicle (normally it's a 4-6 week wait. I was pleasantly surprised at only a 4 day wait. I met with my service advisor, Karim on Wednesday @ 2pm and was able to pick-up my car the following day @ 5pm. All issues were resolved and the car was washed and waiting for me @ the entrance. You can't ask for better service, I also have to thank the loaner representative for her cordial service. More

AWFUL CUSTOMER SERVICE AND POOR QUALITY OF REPAIRS They installed an engine under warranty in my 2011 750i at 42k miles. At 58k miles my transmission failed because it was not properly refilled. It wa They installed an engine under warranty in my 2011 750i at 42k miles. At 58k miles my transmission failed because it was not properly refilled. It was down 2 quarts of transmission fluid and my current BMW dealer did not find any signs of leaks. Transmission fluid just doesn't evaporate!! And they were the last dealer to touch the vehicle. Now this dealer wants nothing to do with taking responsibility for the poor workmanship. Nick the service manager stated there is nothing he can do for me. I am now dealing with the NY Dept of Motor Vehicle, BBB, Consumer Protection and BMW of North America to hopefully get this resolved. The diagnosis has been noted by my current dealership in CT as a case of poor workmanship by Life Quality BMW. 15k miles after this dealership replaced my engine and failed to refill the fluids properly I am stuck out of warranty with a hefty bill to replace my transmission. More

You only need a few minutes to strike a great deal. I called LIFE QUALITY BMW of BROOKLYN and within minutes a had a quote on the car that i was interested in, I realized that the price was in my budget I called LIFE QUALITY BMW of BROOKLYN and within minutes a had a quote on the car that i was interested in, I realized that the price was in my budget and went to the showroom and Mr Anthony Miccio made happend in few painless minutes. I have purchased or leased about 12 new cars in my like and Mr Miccio is the BEST Salesman by far i had to deal with. More

Excellent The bmw of brookkyn is the hassle free place .Andy was very professional , courteous and friendly.my leasing process went very smoothly.i would recomm The bmw of brookkyn is the hassle free place .Andy was very professional , courteous and friendly.my leasing process went very smoothly.i would recommend this to any one who is interested in leasing.i only have the leasing experience with them.thank you Andy Tse. More

Good customer service strongly recommend Luis Vera. He is very patient and nice. He even contact me at 10:00 pm to update my car information! He is excellent! Tianyi strongly recommend Luis Vera. He is very patient and nice. He even contact me at 10:00 pm to update my car information! He is excellent! Tianyi More

Great experience I brought my car here for service for the first time and i had a great experince thanks to luis the service advisor was right on point, i was there in I brought my car here for service for the first time and i had a great experince thanks to luis the service advisor was right on point, i was there in and out he kept my car and i came back a few hours later the car was clean and ready to go...... More

Excellent Service This is the 2nd time bringing in my car for service and as always great customer service provided by Luis Vera! Thank you so much! This is the 2nd time bringing in my car for service and as always great customer service provided by Luis Vera! Thank you so much! More

Great BMW Service Took in my BMW for a punctured tire. My service advisor, Karim Richards, provided me with a very pleasant experience to a otherwise unpleasant situat Took in my BMW for a punctured tire. My service advisor, Karim Richards, provided me with a very pleasant experience to a otherwise unpleasant situation. Mr. Richards was professional and courteous. As a new replacement tire had to be ordered, he keep me informed and followed up with timely telephone updates on the status at hand. I am very pleased with the level of service that he has given me and would recommend Karim & BMW Life Quality for service without any hesitation. More