BMW of Brooklyn

STAY AWAY FROM THESE CLOWNS Disclosure: I would give 0 stars if possible I travel the Tri-state area and had my vehicle serviced at four different BMW dealerships. We own 2 BM Disclosure: I would give 0 stars if possible I travel the Tri-state area and had my vehicle serviced at four different BMW dealerships. We own 2 BMWs and we are treated great at any dealership we go to. Leave it up to Life Quality BMW to break that trend! Why this place is so callous and depressing is beyond me. The repair shop gladly takes recalls and Easy high-money repairs items. Once you have recurring problems or problems they can't fix, Susan tells you to try an independent repair shop. Nick, same way. Ellen, she only gets involved if you write a review. Having Certified Pre-Owned warranty does not help! Having BMW wheel and tire insurance does not help! These are not honored at this dealership without some pushing and sweet talking to the service advisor. Otherwise good luck getting your car professionally serviced. Not trusting these crooks with my vehicles, I've had other mechanics check my car for good measure. Not surprisingly, The independent mechanics confirmed that Life Quality was responsible for missing screws and parts not tightened all the way on BOTH my cars. I once had a technician steal a $70 item from my trunk! THIS DOES NOT HAPPEN AT OTHER DEALERSHIPS! Susan should not be working with cars or customer service. Nick, the manager, has better customer support skills but is a stubborn, shady, self-serving, and rarely helpful. Ellen is merely their internet "watchdog" who scours sites and helps disgruntled customers talk to Nick and his incompetent crew of crooked clowns. She merely ensures Life Quality has good internet reviews. It's all fake folks! What does BMW of North America think about this? NOT Happy! I'm in touch with their relations team about this dealership. More

Effecient and urgent Karim did a great job on taking my car and getting it serviced with urgency. Very polite and respectful guy . I didnt have to wait long and karim made Karim did a great job on taking my car and getting it serviced with urgency. Very polite and respectful guy . I didnt have to wait long and karim made sure I was satisfied. More

Excellent customer service! This is my third lease at BMW. Karim has been my service manager for mainly all three. He is courteous and truthful in servicing my car. This has be This is my third lease at BMW. Karim has been my service manager for mainly all three. He is courteous and truthful in servicing my car. This has been the fastest service I have received at BMW. I continue to lease BMW because of the quality of the cars and the quality of the service. More

Luis Vera I had an excellent experience with Luis. He is absolutely the best person to look for when you arrive at the service center. He's professional and ver I had an excellent experience with Luis. He is absolutely the best person to look for when you arrive at the service center. He's professional and very resourceful. Every time I get my car serviced I look for Luis and he is always waiting with a huge smile. More

It is nice to be back About 3 years ago I left Glorious BMW family solicited by the sweet promises of the sales-sharks from Mercedes-Benz. When time came I called to Life About 3 years ago I left Glorious BMW family solicited by the sweet promises of the sales-sharks from Mercedes-Benz. When time came I called to Life Quality BMW and my call was accepted by Rory DeLousie. From the first minute of our conversation I was impressed by his knowledge, professionalism and, what is very important,his honesty. When I came to visit the dealership everyone there met me with a friendly smile, like inviting me to become a member of the family. Rory showed me the car of my dream, let me drive it as much as I wanted and then offered the price. He did not bargaining with me, did not run back and forth to the manager; he just gave me the best possible price and I gladly accepted it. It was fair, it was honest, it was like it is supposed to be at the big respectful and self-respected company. No pettifogging, no lies, no empty promises. Rory introduced me to his manager, who gladly spend his time asking me about my needs and concerns in regards to this new purchase. He kindly offered me to keep my new car at the dealership till I return my leased Mercedes-Benz and even to give me a lift from Mercedes-Benz dealership after I return my car there if it would be in Brooklyn. I am very grateful to Rory for his attitude, his advice and his honesty. It is nice to be back! More

Alex Laxebnik I have been with BMW for many years with long island. I made the switch to life BMW & never left because Alex Laxebnik gives the VIP customer service I have been with BMW for many years with long island. I made the switch to life BMW & never left because Alex Laxebnik gives the VIP customer service to all his customers. He values to a person more like family. Which BMW stands for if Alex L were to ever transfer or leave I would definitely follow. His superb customer service & life BMW thank you for hiring such an amazing person love you guys blessings More

THE BEST SERVICE DEPARTMENT I EVER BEEN USED. EVERYTHING DONE QUICK WITH HIGH QUALITY. SERVICE MANAGER LOUIS VERA VERY PROFESSIONAL, KNOWLEDGABLE AND POLITE PERSON. I WILL ALWAY I EVER BEEN USED. EVERYTHING DONE QUICK WITH HIGH QUALITY. SERVICE MANAGER LOUIS VERA VERY PROFESSIONAL, KNOWLEDGABLE AND POLITE PERSON. I WILL ALWAYS USE LIFE QUALITY SERVICE DEPARTMENT FOR MY CAR AND RECOMMEND ALL MY FRIENDS. More

Good Service Nice sales, Nice service and Nice car there. I hope they keep going to have this service for everybody. Buy the BMW in this delar, Nice sales, Nice service and Nice car there. I hope they keep going to have this service for everybody. Buy the BMW in this delar, More

Great Service Dept All staff very polite and helpful....especially Neil Garoogian as a service manage and Johnny Kral Master Automotive Technician. These people care ab All staff very polite and helpful....especially Neil Garoogian as a service manage and Johnny Kral Master Automotive Technician. These people care about getting it right...and about your complete satisfaction. A very personal touch unseen by me before in any other dealership through my many auto purchases. Thanks guys! More

Alex Gilkis is the Best! It is my THIRD time to lease for Life Quality BMW. So far, this is the happiest and the best experience I've had with them. Alex Gilkis also is the It is my THIRD time to lease for Life Quality BMW. So far, this is the happiest and the best experience I've had with them. Alex Gilkis also is the the best CA out there. He is an asset to the Life Quality BMW. He is very kind, patient, and knowledgeable. He is fair and I did not feel pressured at all. I was glad it was Alex who approached us when we were just looking at the cars inside the dealership unlike others who just pointed at the cars that we were looking for. Keep up the good work Alex Gilkis!! Thanks. More