BMW of Brooklyn

Worst experiences ever Stay away from Mike Ryan. Absolutely disappointed with Mike Ryan's service. In the beginning, he was playing with his phone and didn't seem to care ab Stay away from Mike Ryan. Absolutely disappointed with Mike Ryan's service. In the beginning, he was playing with his phone and didn't seem to care about his sales. He never introduced himself. Prices he offered were great so I couldn't walk away even though he's extremely unprofessional. I had to call into the office the next day, describing his face to actually know his name because like I said, he never introduced himself. After about 2 weeks, I finally settled into a deal with him. The car that I wanted was sold over the weekends, ok that's fine. His response was, "Well, it's been two weeks since we starting speaking." But he was so unresponsive and didn't actually call us on his own. We have to call him and rush him to find out more information. Then, we settled on the next car that he promised that he will call us in a couple of hours to confirm he can trade with another dealer. We did not hear a word from him on that day, gave him 5 calls the next day, still no news. Third day came and we had to call him over and over to locate him to hear him say he will give us a refund ..... what? So so disappointed. Such a waste of time. I was so ready for my new ride. He's unreliable, unprofessional and unresponsive. Stay away from this salesman. More

Great experience I am not used to leave reviews but this one was a must. I like to start saying that i was impressed with this location. After having some misunderstan I am not used to leave reviews but this one was a must. I like to start saying that i was impressed with this location. After having some misunderstandings with the service advisor the Service Manager Nick got involved and took care of the situation and i was very happy. He arranged for me rental car because my car couldn't get fixed till the next day. Thanks Again Nick More

Show room expience I was in show room on Thursday 2/23/17 spend about 15-20 min walking around looking at new SUV for my wife & new car for my self and no one even bothe I was in show room on Thursday 2/23/17 spend about 15-20 min walking around looking at new SUV for my wife & new car for my self and no one even bothered to say hello or ask me if I need help thanks for nothing very disappointing. More

The only BMW for me I was looking for the right BMW showroom for a while I checked NJ I checked Queens, Long Island, and then finally I called Life Quality and spoke with I was looking for the right BMW showroom for a while I checked NJ I checked Queens, Long Island, and then finally I called Life Quality and spoke with Catherine. The car for me sells itself the product is beautiful, It was a no brained for me to get myself into a BMW. Catherine treated me so kindly and had answers for all my questions. She was so respectful and lovely to work with, she's the best BMW has to offer. More

Absolute Pleasure Anthony's service was fantastic. He was very professional, and helped us find the right car and the right price. I'm in love with my new 2017 440xi an Anthony's service was fantastic. He was very professional, and helped us find the right car and the right price. I'm in love with my new 2017 440xi and it wouldn't be possible without his help and his researching. I would only refer people to go to Anthony, and I wouldn't get a BMW anywhere less except for life quality. Also, a big part of my decision making was also because of Ellen was keeping me updated with different cars, events, and pricing. Thank you to the both of you!! More

Terrible Service This service center is the worst. I bought a BMW in part for the service reputation at their dealerships. Boy am I disappointed. I called to get an This service center is the worst. I bought a BMW in part for the service reputation at their dealerships. Boy am I disappointed. I called to get an estimate and the manager of the service department tells me they don't give estimates over the phone. I ask him to connect me to Dan, my service manager. Dan is away from his desk. They leave him a message and he never calls back. Day 2 I call and leave 2 messages and I get no call back. Day 3 I leave a message on their internet sales page and finally a woman from that department calls me back and connects me directly to Dan's desk. His response is "Anthony told you we don't give estimates over the phone." To me, good customer service CALLS CUSTOMERS BACK after a 3rd message regardless of the initial communication. He tells me they have to diagnose what's wrong with the car so can't give estimates. I already know what's wrong with the car. Another mechanic told me what's wrong with the car. The hood cord to pop the front open has snapped and I know it's a complicated repair because of the panels, etc. So he challenges me and asks if the latch is broken too (because of course I can't possibly know what I'm talking about to try to get a little information before wasting my whole day at the BMW service center getting a diagnosis I already have). Finally he tells me that it will cost between $600 and $800 to repair that kind of a problem. That is money this service center will not be getting from me. I will take the car to a mechanic that actually appreciates my business and understands that they are not the only game in town. More

"ANDY TSE" Really bad salesman.. This is the worse dealership I have ever been to.. I bought a new BMW At this dealership and I will never ever recommend this salesman ANDY TSE to any This is the worse dealership I have ever been to.. I bought a new BMW At this dealership and I will never ever recommend this salesman ANDY TSE to anyone, I Think he should get fire for what He did.. Totallt don't even recommend this dealership to anyone too, people don't wast your money at this dealership.. ANDY TSE is a big liar with no heart, all he try's to do is to ripped you off like xxx and take all of your money.. No one in this dealership is friendly or even try to help.. I'm surprised this dealership is not shut down for business yet.. I hope they close for poor customer service.. now these day customer service is everything, it's the number #1 priority of keeping you business on going.. I will keep writing review until this dealership gets shut down.. and I will spread the rumor until this dealership gets shut down.. overall ANDY TSE should get fire.. More

A true pleasure doing business here A truly unique experience being able to engage a sales person over the phone and conclude with what I describe as a phenomenal deal. No nonesense, no A truly unique experience being able to engage a sales person over the phone and conclude with what I describe as a phenomenal deal. No nonesense, no gimmicks. Drove into Brooklyn from NJ as no one else could beat their price. Car was ready and waiting for pick up. Spent less than an hour at the dealership turning in old lease and driving away in new car. Kudos to Anthony Miccio and the team at Life Quality BMW More

Friendly, Helpful and Excellent Customer Service! I am a first time BMW lessee. I researched dealerships and found Life Quality BMW of Brooklyn to be great place to start my BMW experience. Rory DeLou I am a first time BMW lessee. I researched dealerships and found Life Quality BMW of Brooklyn to be great place to start my BMW experience. Rory DeLouise was very friendly. He took the time to sit down with me and talk over which model I was interested in and my needs. He helped tailor the packages and then worked with me on pricing. The test drive was pleasant, informative and stress free. I did not feel pressured to commit to anything which was a pleasant surprise. I walked away feeling good about my choice and Rory kept me posted via email. Thanks Rory and Life Quality BMW of Brooklyn!! More

It's the people that make the dealership My wife Michele and I have been driving BMW's since 1999, we are well versed in the quality of what a great driver's car it is, their road capability My wife Michele and I have been driving BMW's since 1999, we are well versed in the quality of what a great driver's car it is, their road capability is a well known benchmark. This is a review based on our new lease experience this past weekend 11/11/16, we returned a 2014 328 xi sedan, and leased a 2017 X3 2.8 SAV model.   It all started inadvertently from me misreading an e-mail dated 11/4/16 from BMW Financial that I took LITERALLY, "The purpose of this letter is to discuss the lease termination in the next couple of months" so instead of checking I assumed that "OK I have a 36 month lease, the car goes back late February - early March 2017 because we picked it up Feb. 29, 2014 the leap year ( the actual lease maturity date was 6/03/2017 more than 6 months away). That in mind we visited Friday 11/11 to discuss options and new cars, we spoke with Vlad Sidorenko. We were looking at 528's X drive and the X3 or X4 pricing and program specials offered. We test drive with Justin a very polite young man we drive, showing us the features and discuss politics! After the drive we decide on the X3; the seating position, visibility, options and price, it was a no brainer, we signed the paperwork and schedule the pick up for the next day. We arrive at the dealership ready for the new car, we sit with Manny discuss the other options we wanted, paid our deposit and signed some papers. Vlad went over the features set up the keys, shook hands and we were done.   Michele sat in the car I made a pit stop, upon exiting the bathroom I go to say goodbye to Vlad and the rest of the staff and he says to me " You know that your 2014 wasn't due back until June 2017,... but don't worry we will make this work!" mind you the plates are changed the personal items are in, and Michele is waiting in the car. I am now trying to pick my jaw up off the floor, I am mortified and embarrassed upon hearing that I completely screwed up the return dates, Vlad runs the events by Jay the manager. Thankfully Jay’s expertise, insight and kindness in matters such as these came to the forefront, he gave me scenarios and options that were very helpful in not having to return the X3, so we were very happy with the outcome. We now have a new addition to the family in changing over to the slightly taller vehicle, after having it a few days I love the visibility and performance that this model offers, while still keeping the BMW Ultimate Driving Machine mantra. It truly is a well rounded performance truck, if you can call it that!! Thank You to Jay Sarasky-Manager & all the staff at Life Quality BMW, you truly are first rate! Regards,  Andrew Ippolito & Michele Raffaele-Ippolito More