Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Brooklyn
Brooklyn, NY
571 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 571 reviews
April 22, 2017
Not so courteous I purchased my X5 from Life Quality BMW of Brooklyn NY. From the beginning the overall experience was a nightmare, first they delivered a scratched I purchased my X5 from Life Quality BMW of Brooklyn NY. From the beginning the overall experience was a nightmare, first they delivered a scratched up brand new car that was dirty. Now the vehicle needed to be serviced,the technician discovered that transmission had an oil leak.My service advisor Chris informed Me that BMW had authorized a new transmission replacement.The service department furnished me with a X5 for a loaner however A couple of days later Chris called me and demanded that I return the loaner car. The initial reason he gave Me was that because the part was on back order they couldn't have Me driving their loaner car for so long, however they did offer me a rent a car that they would pay for. That was ok but when I told them I was going to be away for a week and couldn't return the vehicle until I return from My vacation they had someone call me (Maria) on a daily basis harassing me while I was on vacation demanding that I bring back their loaner immediately. Maria Now had offered Me a new reason for the urgency to return the loaner car. Now the new reason was that the X5 that they loaned Me was in fact sold and that they needed the car back so that it can be Delivered to its new owner, I thought that's interesting. In fact Life Quality BMW was so Adamant and insistent that they offered to send someone out to repossess the vehicle with their spare key. Again I promised to return the car which had I had installed my kids car seats in on Thursday as soon as I was back from my trip. It became clear that they just wanted the vehicle back not because it was sold but because they just didn't want to have it out for an extended period while the part to my vehicle was on order.Totally Understandable However there's no need to lie about it! And no need to harass and inconvenience your customers, After all This is BMW and this dealership and it's deceitful cost cutting methods should learn to respect its customers. After all of this it went from bad to worse as promised I returned the loaner as soon as I got back from my trip. When I showed up at the service department Chris had the car checked in and he sent out for the rental car company to come pick me up, I was brought to a Enteprise rental lot on 64th street in Brooklyn with a trailer office on the lot, then I was charged a deposit for the rental and realized that I didn't have my wallet so I had to return to the dealer service department, now Chris call me a cab to take me home, I collect my wallet and my wife drives me to Enteprise Rental to finish the rental agreement, the representative tells me that Life Quality will only pay for a compact sedan, I have two small children one of which is a special needs pediatric cancer patient. I need an SUV so I call Chris at Life Quality and ask if they could upgrade me to an SUV Chris then called Nick Giordano who said promptly denied To authorize a $12 addition to the daily rental rate for the SUV upgrade so cheesy I made my skin crawl. Talk about courtesy you ain't getting none from this Service Manager! Prior to this issue I even reached out to Nick Giordano and left a detailed voice message so that I can share with him my point of view and my experience with this matter, He didn't even bother to return My call again no courtesy there. It Looks like Life Quality BMW feels that because they have the only BMW dealership in Brooklyn it's their position that regardless of what some customers think they will just keep on rolling, so what if they have a few disgruntled customers that speak up! Overall Life Quality BMW is Not a place where privileged clientele will be treated with the high level of service that they deserve and are used to. No better than a back street user car dealer. I can assure you that I will never bring my business back there. G. Sica More
by Jodysica
Employees Worked With
Chris , Nick Giordano
April 07, 2017
NO call backs New 7 series dropped off at my home by nice kid without any knowledge of how car works. A sensor problem warning came on and he stated someone would c New 7 series dropped off at my home by nice kid without any knowledge of how car works. A sensor problem warning came on and he stated someone would call me the next day to go over car. No one called. I called dealership numerous time to ask to speak with sales manager. As per front desk he/she was never available. Leasing person contacted dealership for me. No call back. Called BMW of North America hopefully that will prompt a call back. To many good BMW dealerships to buy from here. Why was a car delivered with a warning light on?? They don't care is the answer! More
by steven
Employees Worked With
Leesing company
March 22, 2017
Worst experiences ever Stay away from Mike Ryan. Absolutely disappointed with Mike Ryan's service. In the beginning, he was playing with his phone and didn't seem to care ab Stay away from Mike Ryan. Absolutely disappointed with Mike Ryan's service. In the beginning, he was playing with his phone and didn't seem to care about his sales. He never introduced himself. Prices he offered were great so I couldn't walk away even though he's extremely unprofessional. I had to call into the office the next day, describing his face to actually know his name because like I said, he never introduced himself. After about 2 weeks, I finally settled into a deal with him. The car that I wanted was sold over the weekends, ok that's fine. His response was, "Well, it's been two weeks since we starting speaking." But he was so unresponsive and didn't actually call us on his own. We have to call him and rush him to find out more information. Then, we settled on the next car that he promised that he will call us in a couple of hours to confirm he can trade with another dealer. We did not hear a word from him on that day, gave him 5 calls the next day, still no news. Third day came and we had to call him over and over to locate him to hear him say he will give us a refund ..... what? So so disappointed. Such a waste of time. I was so ready for my new ride. He's unreliable, unprofessional and unresponsive. Stay away from this salesman. More
by Carmen
Employees Worked With
Mike Ryan
March 20, 2017
Great experience I am not used to leave reviews but this one was a must. I like to start saying that i was impressed with this location. After having some misunderstan I am not used to leave reviews but this one was a must. I like to start saying that i was impressed with this location. After having some misunderstandings with the service advisor the Service Manager Nick got involved and took care of the situation and i was very happy. He arranged for me rental car because my car couldn't get fixed till the next day. Thanks Again Nick More
by Tomnyc80
Employees Worked With
Nick Giordano
March 05, 2017
Show room expience I was in show room on Thursday 2/23/17 spend about 15-20 min walking around looking at new SUV for my wife & new car for my self and no one even bothe I was in show room on Thursday 2/23/17 spend about 15-20 min walking around looking at new SUV for my wife & new car for my self and no one even bothered to say hello or ask me if I need help thanks for nothing very disappointing. More
by Ilfr
Employees Worked With
No body
March 04, 2017
The only BMW for me I was looking for the right BMW showroom for a while I checked NJ I checked Queens, Long Island, and then finally I called Life Quality and spoke with I was looking for the right BMW showroom for a while I checked NJ I checked Queens, Long Island, and then finally I called Life Quality and spoke with Catherine. The car for me sells itself the product is beautiful, It was a no brained for me to get myself into a BMW. Catherine treated me so kindly and had answers for all my questions. She was so respectful and lovely to work with, she's the best BMW has to offer. More
by BlakeM30
Employees Worked With
Catherine Buzzetta
March 01, 2017
Absolute Pleasure Anthony's service was fantastic. He was very professional, and helped us find the right car and the right price. I'm in love with my new 2017 440xi an Anthony's service was fantastic. He was very professional, and helped us find the right car and the right price. I'm in love with my new 2017 440xi and it wouldn't be possible without his help and his researching. I would only refer people to go to Anthony, and I wouldn't get a BMW anywhere less except for life quality. Also, a big part of my decision making was also because of Ellen was keeping me updated with different cars, events, and pricing. Thank you to the both of you!! More
by GV1994
Employees Worked With
Anthony Miccio, Ellen Marshall
February 02, 2017
Terrible Service This service center is the worst. I bought a BMW in part for the service reputation at their dealerships. Boy am I disappointed. I called to get an This service center is the worst. I bought a BMW in part for the service reputation at their dealerships. Boy am I disappointed. I called to get an estimate and the manager of the service department tells me they don't give estimates over the phone. I ask him to connect me to Dan, my service manager. Dan is away from his desk. They leave him a message and he never calls back. Day 2 I call and leave 2 messages and I get no call back. Day 3 I leave a message on their internet sales page and finally a woman from that department calls me back and connects me directly to Dan's desk. His response is "Anthony told you we don't give estimates over the phone." To me, good customer service CALLS CUSTOMERS BACK after a 3rd message regardless of the initial communication. He tells me they have to diagnose what's wrong with the car so can't give estimates. I already know what's wrong with the car. Another mechanic told me what's wrong with the car. The hood cord to pop the front open has snapped and I know it's a complicated repair because of the panels, etc. So he challenges me and asks if the latch is broken too (because of course I can't possibly know what I'm talking about to try to get a little information before wasting my whole day at the BMW service center getting a diagnosis I already have). Finally he tells me that it will cost between $600 and $800 to repair that kind of a problem. That is money this service center will not be getting from me. I will take the car to a mechanic that actually appreciates my business and understands that they are not the only game in town. More
by A. Customer
Employees Worked With
Danny Dermody
January 14, 2017
"ANDY TSE" Really bad salesman.. This is the worse dealership I have ever been to.. I bought a new BMW At this dealership and I will never ever recommend this salesman ANDY TSE to any This is the worse dealership I have ever been to.. I bought a new BMW At this dealership and I will never ever recommend this salesman ANDY TSE to anyone, I Think he should get fire for what He did.. Totallt don't even recommend this dealership to anyone too, people don't wast your money at this dealership.. ANDY TSE is a big liar with no heart, all he try's to do is to ripped you off like xxx and take all of your money.. No one in this dealership is friendly or even try to help.. I'm surprised this dealership is not shut down for business yet.. I hope they close for poor customer service.. now these day customer service is everything, it's the number #1 priority of keeping you business on going.. I will keep writing review until this dealership gets shut down.. and I will spread the rumor until this dealership gets shut down.. overall ANDY TSE should get fire.. More
by Celine
Employees Worked With
Andy Tse
December 21, 2016
A true pleasure doing business here A truly unique experience being able to engage a sales person over the phone and conclude with what I describe as a phenomenal deal. No nonesense, no A truly unique experience being able to engage a sales person over the phone and conclude with what I describe as a phenomenal deal. No nonesense, no gimmicks. Drove into Brooklyn from NJ as no one else could beat their price. Car was ready and waiting for pick up. Spent less than an hour at the dealership turning in old lease and driving away in new car. Kudos to Anthony Miccio and the team at Life Quality BMW More
by FJ
Employees Worked With
Anthony Miccio
