BMW of Brooklyn

Had the pleasure of being helped by Raul and Concert. Raul was patient and listened to my concerns about my vehicle being serviced. Concert ensured I had a smooth transition into a loaner while my vehicl Raul was patient and listened to my concerns about my vehicle being serviced. Concert ensured I had a smooth transition into a loaner while my vehicle was being worked on. Great customer service from both. I will definitely return when service is required again on my X3. More

The business is professional and runs like a machine. I must point out that Ernest Wan is a consummate professional whose knowledge of the business is only exceeded by his customer service. I must point out that Ernest Wan is a consummate professional whose knowledge of the business is only exceeded by his customer service. More

This place is a racket. STAY AWAY. I brought my 2020 4 series in because my taillight had malfunctioned months earlier. I was given Ernie Wan as the service coordinator. STAY AWAY. I brought my 2020 4 series in because my taillight had malfunctioned months earlier. I was given Ernie Wan as the service coordinator. Mr. Wan told me the cost was $295 to run a diagnostic. I should have left at this point. I asked Mr. Wan why he would need to run a diagnostic if the warning light is on. He danced around the issue but seemed to let it go. I dropped my car off Friday morning and asked that he keep me posted because I need some advanced notice for pickup. I called him Friday evening, once on Saturday, twice on Monday and I sent an email reminding him that I work long hours so advanced notice would be appreciated. He did not return a single call or respond to my email. I receive a call Tuesday afternoon that the tail light is not covered under warranty because of body damage. There is a dent about 12 inches away. He admitted that the tail light was not cracked by he thinks that the frame shifted damaging the tail light. I asked for photographs showing the shifted frame but there were none. I sent him photographs from my house surveillance camera showing that the tail light was out before the dent. He did not care. I asked for phone number for BMW and he told me to google it. Frustrated I hung up. I then receive a text that the car must be picked up and if it is not I will be charged $179 per day for the loaner. I cancel my work meetings, rush to return the loan and my car was not ready to picked up. Stay away from this place. More

On Thursday October 28, 2021 I brought my BMW 320 in for service as the "TPM" (tire pressure malfunction) light was on. On Friday October 29, 2021 the service agent Thomas Ciranni called me up saying for service as the "TPM" (tire pressure malfunction) light was on. On Friday October 29, 2021 the service agent Thomas Ciranni called me up saying that the tire sensor was missing. I tried to explain to him that this was impossible as the sensor is inside the tire. I asked if they took off the tire to check and see what was going on. He said no and that he doesn't want to waste his time having a technician to do so and if I was going to pay for them to do this. I couldn't believe what I was hearing. This is the basic scope of diagnosing the problem. After several minutes I finally convinced him to take off the tire and check inside. Sure enough they found the sensor. Thomas then sent me pictures saying the sensor broke off inside and pictures of my tire. He had no explanation on how the sensor broke or how the tire was cut inside. After BMW refused to accept any responsibility I picked up the car on Monday November 1, 2021. Upon doing so I noticed the same tire looked very low but I thought maybe my eyes were playing tricks on me. I proceeded home and in less than 24 hours the tire was flat. I contacted Thomas and he basically said I'm sorry there is nothing I can do. The car was not given in with a flat tire therefore shouldn't be returned with a flat tire. I tried speaking with the manager Nick Giordano and he too refused to accept any responsibility for the shoddy work performed. More