BMW of Bridgewater - Service Center

Although I have always felt I was appropriately cared for as a customer in the last 2 years I have had 2 issues that proved this dealership as stellar. The most recent was a car accident. After being struck as a customer in the last 2 years I have had 2 issues that proved this dealership as stellar. The most recent was a car accident. After being struck yet uninjured I called the dealership for advice. They FIRST consoled me, then offered advice on every question I had. In fact their advice was spot-on. I have been with this brand and dealership for 3 years now and will stay because EVERY time I have interacted, it has at the least met my expectations. More

The best advice is to question anything and everything you are told. The short version is that I brought in my 2011 335i, with 17k miles, as it was vibrating at high speeds. Diagnois and recommendation: you are told. The short version is that I brought in my 2011 335i, with 17k miles, as it was vibrating at high speeds. Diagnois and recommendation: Replace 3 damaged rims. Must have been potholes they tell me. Cost: $1,500 + I was shocked and did not authorize the replacement. I went online and researched. Unfortunately this problem is quite commmon, especially with the run flat tires (avoid these at all costs!!!) However, I spoke with 3 different foreign car specialists, who all gave me virtually the same information. 9 times out of 10, the rims can be repaired, at a cost of $125 per rim. I called BMW, told them what I had learned. I was then told that they have a wheel guy who comes in and can do this type of work, and how convenient, he would be there the following day. Next day they called and said they could do the work for $160 a rim. I asked if they would match the quote I had for $125 a rim, and they agreed. So how does this job go from $1,500+ to $375? Am I wrong to assume they would have taken my rims, refurbished them and sold them at a handsome profit, while taking my $1,500 at the same time? When I asked the advisor why she didn't tell me about the repair option she said they don't repair rims. Huh? But they can arrange it? Not only that, but the wheels were filthy, and she told me it was because they washed the car before they did the work! Huh? They don't have any cleaning rags? Unprofessional, and no conscience whatsoever. They just can't compare on any level to Honda, Lexus or Porsche. More

They will try to wring every last penny out of you. I brought my BMW in to be serviced because it was shaking a bit. A week later and 1800$, it wasn't covered under my extended warranty. I get the car ba brought my BMW in to be serviced because it was shaking a bit. A week later and 1800$, it wasn't covered under my extended warranty. I get the car back and it is still shaking. They lie. The people there make a commission on every part they sell. More

The service department was very helpful and cross honored a coupon I had with another BMW dealership. The salesforce was also helpful answering a few questions I had on the way out the door. a coupon I had with another BMW dealership. The salesforce was also helpful answering a few questions I had on the way out the door. More

My engine was shuttering and Bridgewater BMW was offering a free check engine light service. I called the service department, made an appointment for 8:30 am and left my car to have it checked out. At around a free check engine light service. I called the service department, made an appointment for 8:30 am and left my car to have it checked out. At around 3:30 I received a call and was told that my car was checked out and needed all new coils, new spark plugs and a new water pump. The cost would be approximately $3,000. I was then told of a host of other "issues" that need to be addressed as well and the total cost for that would be an additional $4,000. I told her my spark plugs were changed 70,000 miles ago and are supposed to be good for 105,000 miles. She said that's what happens when cars get old. I asked to pick up my car so I could make a decision. I contacted a local auto shop who told me to replace the spark plugs, coils and water pump would cost $1,500 (although he said the water pump has nothing to do with the problem I was experiencing), so I brought my car there. The other auto shop checked my vehicle's computer, found out there was a misfire on only one cylinder, there was nothing wrong with my spark plugs (he said they had another 35,000 miles to go), only one of my coils was bad and while my water pump was signalling issues on and off my car never overheated so it was probably just a sensor issue and wouldn't require replacement. I picked up my car after one coil was replaced by the local auto shop and my total bill was $165.00. My car drives perfectly. While I purchased my car from Hunterdon BMW, this experience is why I never went to them for service work and I hoped that their move to Bridgewater would change that but I guess that's too much to hope for. I would never go to them again nor would I recommend them to anyone. More

My 2001 530I was towed there after breaking down and was told the battery needed to be replaced. They charged me $179.93 to install and charged me $274.95 for the battery. I was unhappy but what could I do told the battery needed to be replaced. They charged me $179.93 to install and charged me $274.95 for the battery. I was unhappy but what could I do even though my dealer told me they would do same for $280.00. Well less than a week later I broke down again in my driveway same as last experience, and I have waited for them to call me and there has been no reply. AVOID THIS DEALER!!!!!!!!!!!!!!!!!!!!!!!! More