BMW of Bridgewater - Service Center

While I live in Flemington, and it would be much more convenient to go to the Flemington BMW dealership to have my car serviced, I make the drive to Bridgewater because Chad Renninger is far and away the convenient to go to the Flemington BMW dealership to have my car serviced, I make the drive to Bridgewater because Chad Renninger is far and away the best service tech I've worked with. He's extremely professional, polite, and accommodating, and easy to relate to. I never feel as though I'm being taken advantage of, or recommended unnecessary servicing. Everything is straightforward, and easy to comprehend. Can't sing Chad's praises enough. More

I was dropping my daughter's car off for a service appointment. Although the dealership had indicated that the part was in stock on the phone when the appointment was made, the part wasn't in stock. appointment. Although the dealership had indicated that the part was in stock on the phone when the appointment was made, the part wasn't in stock. The service writer was not friendly and indicated I should have a seat while she finished another order. The other order took quite a while, and the service writer took several breaks to drink her gatorade, but didn't indicate how much longer she would take to finish the initial order. I always thought that BMW took customer satisfaction seriously, but this service writer was not courteous or professional about handling the interaction. I will look for another dealership in the future. More

I don't think I have experienced a better service advisor than Chad Renninger; he is extremely helpful - definitely the reason why I am coming back to BMW of Bridgewater, NJ. advisor than Chad Renninger; he is extremely helpful - definitely the reason why I am coming back to BMW of Bridgewater, NJ. More

My entire experience from start to finish with the BMW of Bridgewater service department, and Chad specifically, was outstanding. A very complicated repair was handled as expeditiously as could possibly be Bridgewater service department, and Chad specifically, was outstanding. A very complicated repair was handled as expeditiously as could possibly be expected and I was kept apprised by Chad every step of the way. Every interaction was polite, professional, and explained in an easily understandable way...in addition to the fact that I always received a phone call with an update every time I was advised I would. While I had previously been apprehensive about the potential higher costs of having maintenance and repair work done to my vehicle by the dealer, I will undoubtedly return to BMW of Bridgewater for anything my car needs based on my recent experience. More

Outstanding service!Thorough explanations of work being performed and recommended future work. Value added services like free shuttle, free loaner, etc. Very friendly and courteous staff. Prices are too performed and recommended future work. Value added services like free shuttle, free loaner, etc. Very friendly and courteous staff. Prices are too high, though. More

I should say I received the best BMW service experience ever. They knew what they are talking about and would recommend something only if its necessary and wouldn't try to rip us off by giving unnecessary ever. They knew what they are talking about and would recommend something only if its necessary and wouldn't try to rip us off by giving unnecessary options. I would definitely recommend them for anyone who owns a BMW. More

Greeted with a smile, given explantion of what is to be done and discussion on what should be done next visit. In summary, friendly, pleasant and knowledgable. done and discussion on what should be done next visit. In summary, friendly, pleasant and knowledgable. More

I would highly recommend BMW of Bridgewater because they are competent, professional, honest, transparant and friendly. I had water damage to my 2006 530xi wagon and they promptly handled a technical and c are competent, professional, honest, transparant and friendly. I had water damage to my 2006 530xi wagon and they promptly handled a technical and complex repair at a fair price. The customer service department particularly Debra Shafer was very professional and always treated me with respect, providing very detailed information and explanation; her technical knowledge about cars is impressive. It's great to do business with a company that is run so well! More

Chad was very informative during the service visit. He was also very responsive. He tried to answer all of my questions. He took the time to take me into the service garage to actually show me where issue was also very responsive. He tried to answer all of my questions. He took the time to take me into the service garage to actually show me where issues were. Of course, the technician was there as well. Time will tell if all the work done was successful. The issue wiyh the rear differential was not eliminated. But I was told this will cause no additional engine/drive train problems. More

Got a recall notice in my mail for my 2008 BMW 335I . Went to BMW of Bridgewater the next morning, dealership was very busy, but Deb managed to get me in for service that same morning and had my car fixe Went to BMW of Bridgewater the next morning, dealership was very busy, but Deb managed to get me in for service that same morning and had my car fixed and looking great within 90 min. She was outstanding, treats the customers like friends and maintains a very professional attitude as well. She is a big reason why I return here for service to my car. More