BMW of Bridgewater - Service Center

When I dropped my car off for service, Mo was very helpful and pleasant to work with. He went over all the details of the work that they were to perform. When I told him I needed my car back that s helpful and pleasant to work with. He went over all the details of the work that they were to perform. When I told him I needed my car back that same day due to a trip to North Jersey the following day, he made sure that I received a vehicle with Navagation just in case. Well, as it turned out my vehicle was not ready due to lack of parts so I did have to drive my loaner to North Jersey. Without the vehicle that Mo provided with Navigation, I don't know how I would have found where to go. Thanks, Mo, for putting my safety first! You did an outstanding job! I look forward to my next service appointment with a smile on my face! :) Bridgewater BMW You're the Best! More

When I called to make a service appointment, there was someone in service to talk to!!! This is the only BMW dealership in northern NJ that actually has that. Then, amazingly they had an opening and someone in service to talk to!!! This is the only BMW dealership in northern NJ that actually has that. Then, amazingly they had an opening and a loaner the net day. Then, unbelievably, the service advisor, Sean, stepped in when it was just to late to ask a tech, and examined and then changed a fuse. The best BMW dealership experience that I have had outside of the Midwest. And I have lived in the East with a BMW for 18 years. More

Debra Shafer was great to deal with. Very professional throughout. Communicated regularly and promptly with me. Will definitely go back for service at Bridgewater BMW throughout. Communicated regularly and promptly with me. Will definitely go back for service at Bridgewater BMW More

Very poor customer service. Rude and unreasonable. The manager Mike Yates doesn't return phone calls. They over book and promise loaner cars then give you an enterprise loaner car manager Mike Yates doesn't return phone calls. They over book and promise loaner cars then give you an enterprise loaner car More

Chad Renningern was great! Helped us out with our service with exceptional friendliness and made our experience at this dealership much better. The previous times we had problems with the service staff but c with exceptional friendliness and made our experience at this dealership much better. The previous times we had problems with the service staff but chad helped restore faith in the service at BMW bridgewater. great guy who seems to care about great customer service. More

Both Debra and Carol were extremely pleasant and helpful in handling my service needs. Carol did an excellent job of keeping me informed on the service process. in handling my service needs. Carol did an excellent job of keeping me informed on the service process. More

Chad Renninger has been my go-to service adviser for my 2005 745 for a couple of years now. Recently I hit some debris on a highway which caused significant body and mechanical damage and insurance had to 2005 745 for a couple of years now. Recently I hit some debris on a highway which caused significant body and mechanical damage and insurance had to be involved. Chad has been patient and professional throughout a long process of dealing with insurance and myself, while being accommodating with service loaner, minimizing my out-of-pocket expenses to get mostly OME vs after market parts and overseeing the repairs process. More

Chad Renninger was a pleasure to work with; he kept me updated daily if needed as to the progress of my engine replacement. Chad has been steady in his service commitment throughout the 3-4 year of owner updated daily if needed as to the progress of my engine replacement. Chad has been steady in his service commitment throughout the 3-4 year of ownership of my used 2006 M5 and the service department in general has been excellent. I purchased an extended power chain warrantee from this dealer which was the best move I could have made. Chad and Matt (the head mechanic) worked diligently on my behalf with the insurance company to ensure the repair was done properly, getting me a completely new engine at 103,500 miles worth $26,000! The dealership covered hundreds of dollars in labor costs and nine thousands of dollars in parts used in the initial repair before fighting for a new engine without passing these costs on to me!!! I would highly recommend this dealership and its people for service. Dan Smith, one happy customer. More

chad renninger went the extra mile to solve a serious problem with my tire/wheel warranty caused by an earlier improper repair of one of my wheels by another bmw dealer. he was a good communicator, was a problem with my tire/wheel warranty caused by an earlier improper repair of one of my wheels by another bmw dealer. he was a good communicator, was accessible whenever i checked in for a progress report, and he kept entirely on top of problem for three days before everything was sorted out. More