BMW of Bridgewater - Service Center

Absolutely Top-Notch Service I usually take my car to another dealership closer to my house but Bridgewater was closer after hitting a pothole. The process of working with Chad on I usually take my car to another dealership closer to my house but Bridgewater was closer after hitting a pothole. The process of working with Chad on my fixing my car was excellent. His understanding, responsiveness, professionalism, and sensitivity to a much larger service which I'll now require was at a level I've never experienced. My experience with Chad alone has won my future services at BMW of Bridgewater. More

bad service , cheated, very rude service manager I just wanted to bring to your attention the bad service I received from BMW of Bridgewater and on being charged $1757 and the loss of not having a c I just wanted to bring to your attention the bad service I received from BMW of Bridgewater and on being charged $1757 and the loss of not having a car for over a month. On 10/13/2014 my car would not start in the garage. I called BMW of Bridgewater and the rep told me to have the car towed there. I called BMW roadside assistance and got the car towed to BMW of Bridgewater. I was taking to a rep called Chad and he said he would give me a call on what the problem was. No call on the day I towed the car or next day. I called Chad the next day evening, he said they are still checking the car and will get back to me. No call on the 15th, I call Chad again and he says the engine was flooded and the thermostat needed to be changed and I can come and pick up the car as they cleared the flooded engine.(See attached report from 10/15) The car was at BMW of Bridgewater for 3 days. I pick up the car that evening, car runs fine the next day. On 10/17/2014 the car stalled again in my garage. I call again BMW roadside assistance, they say a tow company should be there in a couple hours, waited, called again to BMW roadside assistance, they say a tow company should be there in a couple hours, waited again, I waited for 10 hours for a tow truck and as it was end of the day all the reps from BMW of Bridgewater were gone for the day, plus I lost a day of work as I was waiting for the tow truck for the whole day. The car was towed on 10/17/2014 evening. After about a week the rep from BMW Bridgewater, Mo said the diagnosis was there was diesel coolant in the car. I said how could diesel coolant get in the car, I do not know where to put diesel coolant and I am not that stupid to buy diesel coolant and pour in a petrol car. He said the cost would be $3800, I said I have always serviced the car at BMW Bridgewater from the day this dealership has opened and I have paid for a maintenance program with BMW, so why do I to pay. He calls me back in a few days and says BMW did a courtesy and will charge me only $1680. By now the car was at BMW Bridgewater for 21 days, so a total of 24 days we did not have a car, I just wanted to get my car back. I paid and picked up the car on 11/06/2014. I was never offered a loaner car for these 24 days. On 11/14/14 I called BMW Bridgewater and spoke to Lori, who said she would talk to Michael Yates the service manager. Did not hear from Mr. Yates. And then we went on our long vacation trip for thanksgiving, the heat in the car stops working, so no heat for the family for five days in the car. We come back home and I called Mr. Yates and left him a message to call me back as there was no heat in the car. He called me back on 12/02, I explained all that happened to my car, he said what has happened I cannot do anything but drop off the car and we can get the heat fixed. I dropped off the car and the next day, Mo from BMW Bridgewater calls and says the radiator has a leak and needs to be replaced. My major concerns are : How come the car was not diagnosed there was diesel coolant the first time I dropped off the car on 10/13? Mo said the car cannot run if had diesel coolant, so how did the car run for two days with diesel coolant, 10/15 and 10/16? Why did I have to penalized for faulty workmanship or diagnosis and pay $1,757? Why was I not offered a courtesy loaner car and why did this diagnosis and repair take 24 days? An apology letter from BMW roadside assistance for wasting one whole day, will not get me back my vacation day The service manager Michael Yates , who said I really do not care for your complaint and I do not care what you do and hangs up on me We always get a survey from BMW when we have a service, this time I did not get one and I am sending this email to let BMW know how badly I was treated and cheated of $1757 for no fault of mine More

Poor Customer Service Service Manager, Mo Abouzeid, was rude and unprofessional. I would dismiss as someone having a bad day if it was a single occurrance, but his attitude Service Manager, Mo Abouzeid, was rude and unprofessional. I would dismiss as someone having a bad day if it was a single occurrance, but his attitude and unprofessional behavior was visible during several visits. Scheduling was prolonged and a hassle. Common inventory items such Run flat tires, locking lug bolts, and key remote batteries were each out of stock during three separate visits to the dealership. Either parts inventory is mismanaged or kept at levels below demand. Most recent service visit, I left my vehicle for front tire replacement and returned to find the locking lug bolt was damaged and could not be removed. The Service Manager shugged and handed me the keys saying it was not the Dealerships problem. I was shocked at how the situation was handled and sought support from BMW USA. Mike Yates, GM, did step in to assume responsibility for the damage and corrected the matter, but the whole experience soured me on BMW and I definitely will not purchase or service a vehicle again at this location. More

service with carmine forgione Time was flawless . Service was great. In and out all questions asked and answered. Recommend to anyone.. the greatest guy to deal with. Surpasses an Time was flawless . Service was great. In and out all questions asked and answered. Recommend to anyone.. the greatest guy to deal with. Surpasses anyone I've dealt with. More

Excellent Experience On January 23rd, I visited the BMW of Bridgewater. I asked if anyone could explain a couple of buttons in the car for me. They found a BMW Genius for On January 23rd, I visited the BMW of Bridgewater. I asked if anyone could explain a couple of buttons in the car for me. They found a BMW Genius for me, Mr. Martin Hernandez. Martin was so knowledgeable about the car that he answered all the questions I had. He even took me for a ride to demonstrate some of the functions of the car. He was very friendly and professional. It's pleasure to work with him and his assistance is truly appreciated. Thanks Martin! More

My service through Chad Renninger of Bridgewater BMW I recently brought my BMW in for an oil change and a tire replacement. Chad Renninger was the service consultant, and I have had the pleasure of worki I recently brought my BMW in for an oil change and a tire replacement. Chad Renninger was the service consultant, and I have had the pleasure of working with him several times. Chad is always friendly, professional and quick to follow up and give updates. He always makes it a pleasant, easy experience. A loaner car was provided for me, as the car needed about 2 days of work, as they also found some oil leaks that needed repairing. Chad kept me in the loop, and everything was done on time, as promised. He also was able to save me a little $ off the cost of the tire and a replacement rim BMW center cap, which I appreciated! Even though I purchased my car at Bridgewater BMW, he did'nt have to do that, but the gesture made me feel appreciated! I highly appreciate Chad's professional manner and I hope his Manager reads this and appreciates what a fine BMW rep he has in Mr.Renninger. -Howard Olinsky More

Service Performance Great follow-up, attention to detail, always interactive with customers, They always remember your name and what's important to you. They should be p Great follow-up, attention to detail, always interactive with customers, They always remember your name and what's important to you. They should be part of the sales team! More

Chad Renninger I've been taking my BMW in for service at this location and find it to be a very good experience every time . A very special thanks to Chad, who is V I've been taking my BMW in for service at this location and find it to be a very good experience every time . A very special thanks to Chad, who is VERY PROFESSIONAL, HELPFUL, CONSIDERATE AND JUST PLAIN AWESOME! My husband used to take care of all of the car needs in the house but since his passing, I am going to bMW Bridgewater and Chad explains everything to me with so much patience, kindness and understanding. I'm very grateful. Lupe Salemke More

Consistent Excellence! Brought car in for oil change and sensor light. This is my 3rd time working with Debra and she is on point with everything. Explained the process, Brought car in for oil change and sensor light. This is my 3rd time working with Debra and she is on point with everything. Explained the process, next steps, and time line. Kept me in the loop on progress and car was ready early. Total professional and Thank You for the hospitality. More