BMW of Bridgewater - Service Center

Wonderful Experience Bridgewater BMW has exceeded my expectations, their staff is inviting, friendly, professional and they make you feel at home when you are there. I br Bridgewater BMW has exceeded my expectations, their staff is inviting, friendly, professional and they make you feel at home when you are there. I brought my car in for a scheduled service; and was in/out very quickly in a brand new clean loaner vehicle. My car was serviced quickly, and Bridgewater BMW kept me informed throughout the job. When I brought the loaner car back, I was greeted and helped with my bags. I then sat down with my service advisor who explained in detail what was done to the car. She was very helpful and took the time to help me understand exactly how the car was cared for. I was again in/out very quickly in my recently serviced AND recently washed car. Yes, they wash your car so it's shiny and clean when you pick it up. A great finishing touch! Wonderful Experience, A+ More

Abysmal service - DO NOT RECOMMEND Where shall I begin? This is my first time purchasing a luxury vehicle and I thought the experience would be better than at a regular dealership. We Where shall I begin? This is my first time purchasing a luxury vehicle and I thought the experience would be better than at a regular dealership. Well, these guys are just as slimy as the rest of them. When they are selling you the car, they are very accommodating and promise anything. It's when you return for service that you see how awful they are. One example of many, is that they told me my rim was bent and that I needed a new rim, because I took it in for vibration. Well, I then took it elsewhere to get all new tires and that place told me the rim was perfectly fine; they even showed it to me. All the car needed was balancing. Once that was done, it was great. Like a typical car dealer/scammer, they keep telling you you need something when in fact, you probably do not. I also had a recurring issue that arose after a routine maintenance and they were not helpful. The service manager told me it was not his problem because he didn't make the car. I was supposed to live with the problem because it was at an acceptable level and they could not do anything further. (That issue was not there when I purchase the car a year earlier). I took it to another dealer and it was resolved. So not only are they bad at customer service, they are incompetent as well. After my warranty ends, I will not be going back. I will certainly never purchase another vehicle from this dealer either. More

BMW to the rescue On the Friday before Mother's Day, I needed to drive out of state to visit family and my vehicle decided to throw a tantrum. Even though the service c On the Friday before Mother's Day, I needed to drive out of state to visit family and my vehicle decided to throw a tantrum. Even though the service calendar was already full, BMW of Bridgewater were able to accommodate me with a service appointment as well as a loaner vehicle on short notice, rescuing my weekend plans. Their service department kept me informed regarding the repairs every step of the way and were courteous and professional as always. I often recommend them to other BMW owners, as their service is always outstanding! More

Service I bought my car at other dealership. However since 2012 I started coming to BMW bridgewater for my car service- there was no going back..... My rec I bought my car at other dealership. However since 2012 I started coming to BMW bridgewater for my car service- there was no going back..... My recent service was as latest as today morning 5/8/2015..... Always have worked with Chad Renninger and Carmine... Amazing honesty, integrity, and best possible outcomes... If you have people like them working in your dealership.. You can never go wrong Thank you again- More

great experience Debra Shafer and Chad Renninger were extremely helpful and great to deal with. They were friendly and went out of their way to assist me. Debra Shafer and Chad Renninger were extremely helpful and great to deal with. They were friendly and went out of their way to assist me. More

Absolutely Top-Notch Service I usually take my car to another dealership closer to my house but Bridgewater was closer after hitting a pothole. The process of working with Chad on I usually take my car to another dealership closer to my house but Bridgewater was closer after hitting a pothole. The process of working with Chad on my fixing my car was excellent. His understanding, responsiveness, professionalism, and sensitivity to a much larger service which I'll now require was at a level I've never experienced. My experience with Chad alone has won my future services at BMW of Bridgewater. More

bad service , cheated, very rude service manager I just wanted to bring to your attention the bad service I received from BMW of Bridgewater and on being charged $1757 and the loss of not having a c I just wanted to bring to your attention the bad service I received from BMW of Bridgewater and on being charged $1757 and the loss of not having a car for over a month. On 10/13/2014 my car would not start in the garage. I called BMW of Bridgewater and the rep told me to have the car towed there. I called BMW roadside assistance and got the car towed to BMW of Bridgewater. I was taking to a rep called Chad and he said he would give me a call on what the problem was. No call on the day I towed the car or next day. I called Chad the next day evening, he said they are still checking the car and will get back to me. No call on the 15th, I call Chad again and he says the engine was flooded and the thermostat needed to be changed and I can come and pick up the car as they cleared the flooded engine.(See attached report from 10/15) The car was at BMW of Bridgewater for 3 days. I pick up the car that evening, car runs fine the next day. On 10/17/2014 the car stalled again in my garage. I call again BMW roadside assistance, they say a tow company should be there in a couple hours, waited, called again to BMW roadside assistance, they say a tow company should be there in a couple hours, waited again, I waited for 10 hours for a tow truck and as it was end of the day all the reps from BMW of Bridgewater were gone for the day, plus I lost a day of work as I was waiting for the tow truck for the whole day. The car was towed on 10/17/2014 evening. After about a week the rep from BMW Bridgewater, Mo said the diagnosis was there was diesel coolant in the car. I said how could diesel coolant get in the car, I do not know where to put diesel coolant and I am not that stupid to buy diesel coolant and pour in a petrol car. He said the cost would be $3800, I said I have always serviced the car at BMW Bridgewater from the day this dealership has opened and I have paid for a maintenance program with BMW, so why do I to pay. He calls me back in a few days and says BMW did a courtesy and will charge me only $1680. By now the car was at BMW Bridgewater for 21 days, so a total of 24 days we did not have a car, I just wanted to get my car back. I paid and picked up the car on 11/06/2014. I was never offered a loaner car for these 24 days. On 11/14/14 I called BMW Bridgewater and spoke to Lori, who said she would talk to Michael Yates the service manager. Did not hear from Mr. Yates. And then we went on our long vacation trip for thanksgiving, the heat in the car stops working, so no heat for the family for five days in the car. We come back home and I called Mr. Yates and left him a message to call me back as there was no heat in the car. He called me back on 12/02, I explained all that happened to my car, he said what has happened I cannot do anything but drop off the car and we can get the heat fixed. I dropped off the car and the next day, Mo from BMW Bridgewater calls and says the radiator has a leak and needs to be replaced. My major concerns are : How come the car was not diagnosed there was diesel coolant the first time I dropped off the car on 10/13? Mo said the car cannot run if had diesel coolant, so how did the car run for two days with diesel coolant, 10/15 and 10/16? Why did I have to penalized for faulty workmanship or diagnosis and pay $1,757? Why was I not offered a courtesy loaner car and why did this diagnosis and repair take 24 days? An apology letter from BMW roadside assistance for wasting one whole day, will not get me back my vacation day The service manager Michael Yates , who said I really do not care for your complaint and I do not care what you do and hangs up on me We always get a survey from BMW when we have a service, this time I did not get one and I am sending this email to let BMW know how badly I was treated and cheated of $1757 for no fault of mine More

Poor Customer Service Service Manager, Mo Abouzeid, was rude and unprofessional. I would dismiss as someone having a bad day if it was a single occurrance, but his attitude Service Manager, Mo Abouzeid, was rude and unprofessional. I would dismiss as someone having a bad day if it was a single occurrance, but his attitude and unprofessional behavior was visible during several visits. Scheduling was prolonged and a hassle. Common inventory items such Run flat tires, locking lug bolts, and key remote batteries were each out of stock during three separate visits to the dealership. Either parts inventory is mismanaged or kept at levels below demand. Most recent service visit, I left my vehicle for front tire replacement and returned to find the locking lug bolt was damaged and could not be removed. The Service Manager shugged and handed me the keys saying it was not the Dealerships problem. I was shocked at how the situation was handled and sought support from BMW USA. Mike Yates, GM, did step in to assume responsibility for the damage and corrected the matter, but the whole experience soured me on BMW and I definitely will not purchase or service a vehicle again at this location. More

service with carmine forgione Time was flawless . Service was great. In and out all questions asked and answered. Recommend to anyone.. the greatest guy to deal with. Surpasses an Time was flawless . Service was great. In and out all questions asked and answered. Recommend to anyone.. the greatest guy to deal with. Surpasses anyone I've dealt with. More