BMW of Bridgewater - Service Center

Top Service Consistent experience overtime, since I purchased my first BMW at this dealership over 4 years ago. I now go there regularly with both cars and I rea Consistent experience overtime, since I purchased my first BMW at this dealership over 4 years ago. I now go there regularly with both cars and I really appreciate the top service and above all, the friendliness. I do recommend my service advisor Carmine! More

Customarily Exceptional Both Debra and Carmine routinely provides exceptional customer service and anticipate my schedule and car needs. They both consistently deliver on pr Both Debra and Carmine routinely provides exceptional customer service and anticipate my schedule and car needs. They both consistently deliver on promises made and exceed expectations. BMW prides itself on delivering the 'Ultimate Driving Experience,' which is a great sales slogan. If you will pardon the pun, superior service experiences is where the rubber meets the road within that ultimate driving experience. More

Outstanding Customer Service The service department is always helpful and efficient. I am always provided with updates about the condition of my car, and it is ready on time if no The service department is always helpful and efficient. I am always provided with updates about the condition of my car, and it is ready on time if not early. Always a good experience. More

Excellent customer service I had an issue with my car. I got an excellent attention and the problem was solved in the same day. Happy to recommend it. I had an issue with my car. I got an excellent attention and the problem was solved in the same day. Happy to recommend it. More

Obnoxious service advisor accused me of causing defect I had an issue with my car (has 105,000 miles on it) running very rough after hard acceleration. Took it into Bridgewater BMW and their allegedly exp I had an issue with my car (has 105,000 miles on it) running very rough after hard acceleration. Took it into Bridgewater BMW and their allegedly expert staff decided I needed a new computer module, which I paid to replace. A few days later, once again after heavy acceleration, the same running rough condition repeated itself. This time I took the car into another BMW dealer and was told that my car was misfiring, but the cause was with the ignition coils, of which the car has six. I had the six replaced and the condition hasn’t repeated itself since then. There is no doubt in my mind that this second diagnosis was the correct one. Where the problem would occur three or four times per month over a four month interval, since replacing the coils I’ve driven the car three additional months and the condition has resurfaced a single time. I went back to Bridgewater BMW and my service advisor, Carmine, couldn’t care less when I suggested the dealership replaced a part that didn’t need replacing. In fact, he accused me of being the cause of my problem. That I either didn’t adequately describe the problem to him, or that I had a combination of problems and did need the new chip or that my latest problem was just something that appeared subsequent to their repairs. I will NEVER return to BMW of Bridgewater again. More

Matt the service director I have the choice to jeep my car in nj or fl I will keep the car in nj as long as matt is the service director. I have the choice to jeep my car in nj or fl I will keep the car in nj as long as matt is the service director. More

Outstanding service! Best ever!! Thorough and reassuring, great communications, will bring me back! Thanks to all! They resolved a difficult computer issue very efficiently! Never Thorough and reassuring, great communications, will bring me back! Thanks to all! They resolved a difficult computer issue very efficiently! Never fun to have a car serviced, but you and your team made it easy! More

Always great cars and now great service! My only negative with this dealer in the past was when I called for service-- NO LONGER THE CASE! I now speak w/ Fred who is now in service scheduli My only negative with this dealer in the past was when I called for service-- NO LONGER THE CASE! I now speak w/ Fred who is now in service scheduling-- WHAT A PLEASANT SURPRISE!!!!! He is professional & efficient-- I will ask only for him from now on & am so thankful Bridgewater BMW now has the whole package for an excellent customer service experience!!! More

Service on my 3 series Matt and Debra were awesome to work with..extremely helpful, very knowledgeable and very friendly atmosphere. Kudos to Matt and Debra!!! What a grea Matt and Debra were awesome to work with..extremely helpful, very knowledgeable and very friendly atmosphere. Kudos to Matt and Debra!!! What a great team!! More

Service appointment Great experience. Able to work me in without an appointment to diagnose and make a repair. Carmine was very helpful and friendly. Super dealership Great experience. Able to work me in without an appointment to diagnose and make a repair. Carmine was very helpful and friendly. Super dealership and comfortable lounge. More