BMW of Bridgewater - Service Center

Matt the service director I have the choice to jeep my car in nj or fl I will keep the car in nj as long as matt is the service director. I have the choice to jeep my car in nj or fl I will keep the car in nj as long as matt is the service director. More

Outstanding service! Best ever!! Thorough and reassuring, great communications, will bring me back! Thanks to all! They resolved a difficult computer issue very efficiently! Never Thorough and reassuring, great communications, will bring me back! Thanks to all! They resolved a difficult computer issue very efficiently! Never fun to have a car serviced, but you and your team made it easy! More

Always great cars and now great service! My only negative with this dealer in the past was when I called for service-- NO LONGER THE CASE! I now speak w/ Fred who is now in service scheduli My only negative with this dealer in the past was when I called for service-- NO LONGER THE CASE! I now speak w/ Fred who is now in service scheduling-- WHAT A PLEASANT SURPRISE!!!!! He is professional & efficient-- I will ask only for him from now on & am so thankful Bridgewater BMW now has the whole package for an excellent customer service experience!!! More

Service on my 3 series Matt and Debra were awesome to work with..extremely helpful, very knowledgeable and very friendly atmosphere. Kudos to Matt and Debra!!! What a grea Matt and Debra were awesome to work with..extremely helpful, very knowledgeable and very friendly atmosphere. Kudos to Matt and Debra!!! What a great team!! More

Service appointment Great experience. Able to work me in without an appointment to diagnose and make a repair. Carmine was very helpful and friendly. Super dealership Great experience. Able to work me in without an appointment to diagnose and make a repair. Carmine was very helpful and friendly. Super dealership and comfortable lounge. More

Wonderful Experience Bridgewater BMW has exceeded my expectations, their staff is inviting, friendly, professional and they make you feel at home when you are there. I br Bridgewater BMW has exceeded my expectations, their staff is inviting, friendly, professional and they make you feel at home when you are there. I brought my car in for a scheduled service; and was in/out very quickly in a brand new clean loaner vehicle. My car was serviced quickly, and Bridgewater BMW kept me informed throughout the job. When I brought the loaner car back, I was greeted and helped with my bags. I then sat down with my service advisor who explained in detail what was done to the car. She was very helpful and took the time to help me understand exactly how the car was cared for. I was again in/out very quickly in my recently serviced AND recently washed car. Yes, they wash your car so it's shiny and clean when you pick it up. A great finishing touch! Wonderful Experience, A+ More

Abysmal service - DO NOT RECOMMEND Where shall I begin? This is my first time purchasing a luxury vehicle and I thought the experience would be better than at a regular dealership. We Where shall I begin? This is my first time purchasing a luxury vehicle and I thought the experience would be better than at a regular dealership. Well, these guys are just as slimy as the rest of them. When they are selling you the car, they are very accommodating and promise anything. It's when you return for service that you see how awful they are. One example of many, is that they told me my rim was bent and that I needed a new rim, because I took it in for vibration. Well, I then took it elsewhere to get all new tires and that place told me the rim was perfectly fine; they even showed it to me. All the car needed was balancing. Once that was done, it was great. Like a typical car dealer/scammer, they keep telling you you need something when in fact, you probably do not. I also had a recurring issue that arose after a routine maintenance and they were not helpful. The service manager told me it was not his problem because he didn't make the car. I was supposed to live with the problem because it was at an acceptable level and they could not do anything further. (That issue was not there when I purchase the car a year earlier). I took it to another dealer and it was resolved. So not only are they bad at customer service, they are incompetent as well. After my warranty ends, I will not be going back. I will certainly never purchase another vehicle from this dealer either. More

BMW to the rescue On the Friday before Mother's Day, I needed to drive out of state to visit family and my vehicle decided to throw a tantrum. Even though the service c On the Friday before Mother's Day, I needed to drive out of state to visit family and my vehicle decided to throw a tantrum. Even though the service calendar was already full, BMW of Bridgewater were able to accommodate me with a service appointment as well as a loaner vehicle on short notice, rescuing my weekend plans. Their service department kept me informed regarding the repairs every step of the way and were courteous and professional as always. I often recommend them to other BMW owners, as their service is always outstanding! More

Service I bought my car at other dealership. However since 2012 I started coming to BMW bridgewater for my car service- there was no going back..... My rec I bought my car at other dealership. However since 2012 I started coming to BMW bridgewater for my car service- there was no going back..... My recent service was as latest as today morning 5/8/2015..... Always have worked with Chad Renninger and Carmine... Amazing honesty, integrity, and best possible outcomes... If you have people like them working in your dealership.. You can never go wrong Thank you again- More

great experience Debra Shafer and Chad Renninger were extremely helpful and great to deal with. They were friendly and went out of their way to assist me. Debra Shafer and Chad Renninger were extremely helpful and great to deal with. They were friendly and went out of their way to assist me. More