BMW of Bridgewater - Service Center

Chad & Mo great Service Advisors Nothing but outstanding, friendly service every time I'm there. All SA's here seem great, but my primary interactions have been with Chad, and more re Nothing but outstanding, friendly service every time I'm there. All SA's here seem great, but my primary interactions have been with Chad, and more recently, Mo as well. Have nothing but praise for both. Both go out of their way to accommodate and provide first class service. More

Poor service Very poor service.After 40 min of waiting the technition did not realize that the wire was disconected. I had to tell him.I was told afterwards fro Very poor service.After 40 min of waiting the technition did not realize that the wire was disconected. I had to tell him.I was told afterwards from the manager that i should have told them.Very poor More

Service excellence! I had my X5 in for service recently and as always I was amazed at how quick the process was, how courteous and friendly the staff are and how my needs I had my X5 in for service recently and as always I was amazed at how quick the process was, how courteous and friendly the staff are and how my needs were paramount. I dropped off the car at my appointed time and I was on the road in my fun loaner car within 15 minutes of arriving ( and this was a busy weekday morning). Carmine tracked the status of my repair work and let me know each step of the way via phone. Every staff member is pleasant and courteous and they make the client feel special. I honestly felt like a BMW VIP! This is just one of the reasons I keep coming back to this dealership over and over. More

Poor service from such a premium establishment, lack of quality control and customer service. Hopefully things can get better in terms of quality but customer se from such a premium establishment, lack of quality control and customer service. Hopefully things can get better in terms of quality but customer service should be a priority. More

Customer Service I didn't lease my 2013 BMW from Bridgewater BMW but work nearby so brought it there when my car showed a warning on the instument panel that the drive I didn't lease my 2013 BMW from Bridgewater BMW but work nearby so brought it there when my car showed a warning on the instument panel that the drivetrain was malfunctioning. This happened as I was driving home on Rt 78 and the warning told me to drive at a moderate speed (which I had no choice since the car slowed down instantly). I called BW BMW and spoke to Camille LaLima. I wanted to keep driving but explained to her that I wasn't sure if that was the right thing to do. Camille advised me, made suggestions on how to get back up to BW for service, sent me her personal phone number and texted me later to make sure I got home safely. By text at 8pm, she let me know that she had arranged a loaner car to be ready for me the next morning. Also, knowing that I was nervous about driving back, she texted me the next morning to make sure I arrived safely and was all set to leave my car. She is the epitome of customer service! More

Top Service Consistent experience overtime, since I purchased my first BMW at this dealership over 4 years ago. I now go there regularly with both cars and I rea Consistent experience overtime, since I purchased my first BMW at this dealership over 4 years ago. I now go there regularly with both cars and I really appreciate the top service and above all, the friendliness. I do recommend my service advisor Carmine! More

Customarily Exceptional Both Debra and Carmine routinely provides exceptional customer service and anticipate my schedule and car needs. They both consistently deliver on pr Both Debra and Carmine routinely provides exceptional customer service and anticipate my schedule and car needs. They both consistently deliver on promises made and exceed expectations. BMW prides itself on delivering the 'Ultimate Driving Experience,' which is a great sales slogan. If you will pardon the pun, superior service experiences is where the rubber meets the road within that ultimate driving experience. More

Outstanding Customer Service The service department is always helpful and efficient. I am always provided with updates about the condition of my car, and it is ready on time if no The service department is always helpful and efficient. I am always provided with updates about the condition of my car, and it is ready on time if not early. Always a good experience. More

Excellent customer service I had an issue with my car. I got an excellent attention and the problem was solved in the same day. Happy to recommend it. I had an issue with my car. I got an excellent attention and the problem was solved in the same day. Happy to recommend it. More

Obnoxious service advisor accused me of causing defect I had an issue with my car (has 105,000 miles on it) running very rough after hard acceleration. Took it into Bridgewater BMW and their allegedly exp I had an issue with my car (has 105,000 miles on it) running very rough after hard acceleration. Took it into Bridgewater BMW and their allegedly expert staff decided I needed a new computer module, which I paid to replace. A few days later, once again after heavy acceleration, the same running rough condition repeated itself. This time I took the car into another BMW dealer and was told that my car was misfiring, but the cause was with the ignition coils, of which the car has six. I had the six replaced and the condition hasn’t repeated itself since then. There is no doubt in my mind that this second diagnosis was the correct one. Where the problem would occur three or four times per month over a four month interval, since replacing the coils I’ve driven the car three additional months and the condition has resurfaced a single time. I went back to Bridgewater BMW and my service advisor, Carmine, couldn’t care less when I suggested the dealership replaced a part that didn’t need replacing. In fact, he accused me of being the cause of my problem. That I either didn’t adequately describe the problem to him, or that I had a combination of problems and did need the new chip or that my latest problem was just something that appeared subsequent to their repairs. I will NEVER return to BMW of Bridgewater again. More