BMW of Bridgewater - Service Center

My Favorite BMW Dealer BMW Bridgewater is the best. I'm very thankful every time I come in for service, they do a great job making me feel comfortable and welcome. I like to BMW Bridgewater is the best. I'm very thankful every time I come in for service, they do a great job making me feel comfortable and welcome. I like to have peace of mind when I get anything serviced, even if it is just complimentary fluid top-offs or clearing a low-tire pressure light. Their client services is just a stellar example of ANY business. More

WORST DEALERSHIP! Very poor knowledge of their vehicles as far as sales is concerned, poor workmanship - car was left filthy and unwashed, not prompt - overal terrible Very poor knowledge of their vehicles as far as sales is concerned, poor workmanship - car was left filthy and unwashed, not prompt - overal terrible customer service! More

The ABSOLUTE BEST BMW dealer! I have purchased about 4 vehicles from this dealership over the years.(following them to their current location in Bridgewater from Lebanon). The sale I have purchased about 4 vehicles from this dealership over the years.(following them to their current location in Bridgewater from Lebanon). The sales experience has always been excellent-no high pressure stuff you get in lots of dealerships. The sales people are full of information to help me understand all the features on the vehicles and decide what is the best vehicle for my needs. Every service experience has been wonderful also- I have to admit they make me feel like royalty! And the process is so easy. The last experience in service I was so embarassed because i had to return the loaner car with a dent in the side (hit and run in the street) and they made me feel like it was no big deal. I can't see any reason to go anywhere else!! More

Customer care A sincere note of thanks to Chad and the entire team for going above and beyond to diagnose and resolve a recurring problem. The team provided a loane A sincere note of thanks to Chad and the entire team for going above and beyond to diagnose and resolve a recurring problem. The team provided a loaner and went out of their way to test the car, review previous invoices to ensure warranty issues were appropriately taken into consideration, and took the time to explain exactly what was done and why. Moreover, the team showed tremendous attention to the age of the car and balancing the repairs against the value of the vehicle. Thank you for making this a good experience and an honest focus on the customer! Dave More

Difficult Service Problem The dealership understood the situation, did not try to up sell and methodically analyzed the problem to produce the best outcome possible. The proble The dealership understood the situation, did not try to up sell and methodically analyzed the problem to produce the best outcome possible. The problem required a balance between the diagnosis/repair cost and the the value of the vehicle. They kept this in mind and, I believe, they did more work than what was billed to try to bring a resolution. More

Chad & Mo great Service Advisors Nothing but outstanding, friendly service every time I'm there. All SA's here seem great, but my primary interactions have been with Chad, and more re Nothing but outstanding, friendly service every time I'm there. All SA's here seem great, but my primary interactions have been with Chad, and more recently, Mo as well. Have nothing but praise for both. Both go out of their way to accommodate and provide first class service. More

Poor service Very poor service.After 40 min of waiting the technition did not realize that the wire was disconected. I had to tell him.I was told afterwards fro Very poor service.After 40 min of waiting the technition did not realize that the wire was disconected. I had to tell him.I was told afterwards from the manager that i should have told them.Very poor More

Service excellence! I had my X5 in for service recently and as always I was amazed at how quick the process was, how courteous and friendly the staff are and how my needs I had my X5 in for service recently and as always I was amazed at how quick the process was, how courteous and friendly the staff are and how my needs were paramount. I dropped off the car at my appointed time and I was on the road in my fun loaner car within 15 minutes of arriving ( and this was a busy weekday morning). Carmine tracked the status of my repair work and let me know each step of the way via phone. Every staff member is pleasant and courteous and they make the client feel special. I honestly felt like a BMW VIP! This is just one of the reasons I keep coming back to this dealership over and over. More

Poor service from such a premium establishment, lack of quality control and customer service. Hopefully things can get better in terms of quality but customer se from such a premium establishment, lack of quality control and customer service. Hopefully things can get better in terms of quality but customer service should be a priority. More

Customer Service I didn't lease my 2013 BMW from Bridgewater BMW but work nearby so brought it there when my car showed a warning on the instument panel that the drive I didn't lease my 2013 BMW from Bridgewater BMW but work nearby so brought it there when my car showed a warning on the instument panel that the drivetrain was malfunctioning. This happened as I was driving home on Rt 78 and the warning told me to drive at a moderate speed (which I had no choice since the car slowed down instantly). I called BW BMW and spoke to Camille LaLima. I wanted to keep driving but explained to her that I wasn't sure if that was the right thing to do. Camille advised me, made suggestions on how to get back up to BW for service, sent me her personal phone number and texted me later to make sure I got home safely. By text at 8pm, she let me know that she had arranged a loaner car to be ready for me the next morning. Also, knowing that I was nervous about driving back, she texted me the next morning to make sure I arrived safely and was all set to leave my car. She is the epitome of customer service! More