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278 Reviews of BMW of Bridgewater - Service Center
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March 03, 2021
The dealership has always went above . Always explain the work that there doing I always get my car back clean you have a good grew work that there doing I always get my car back clean you have a good grew More
by Btpjjj
February 18, 2021
BMW of Bridgewater goes above and beyond to make their customers happy. This is a very well run dealership. My recent service experience was excellent. My service advisor Monika was extremely helpful a customers happy. This is a very well run dealership. My recent service experience was excellent. My service advisor Monika was extremely helpful and accommodating. I highly recommend BMW of Bridgewater!! More
by Slick340
January 05, 2021
I have leased 6 cars from this dealership and have never been disappointed!. The service is exceptional!!! Hat's off to the Sales team! Mike Yates/Mark Carvalho/John Palombo/Lawrence Weinglass/Mark Ongsiako been disappointed!. The service is exceptional!!! Hat's off to the Sales team! Mike Yates/Mark Carvalho/John Palombo/Lawrence Weinglass/Mark Ongsiako!!!! More
by clarrisa
Employees Worked With
Other Employees :
Mark Carvalho, Lawrence Weinglass
November 19, 2020
To start off, like most people, I dislike going to dealerships. To me, it is equivalent to going to a dentist (an uncomfortable experience from beginning to end). When I brought my I3 to Bridgewater f dealerships. To me, it is equivalent to going to a dentist (an uncomfortable experience from beginning to end). When I brought my I3 to Bridgewater for a check on tires and alignment, I was expecting the worst, until I spoke with Jeff. Jeff Defonseka, (Service Manager), eased my worries and truly changed my opinion on dealerships. He truly cared about my concerns and calmly explained every single detail. He even took me to the back to show me exactly what was wrong with the car. He makes the dealership great and the experience even greater. Thank you for everything, Jeff. My family thanks you. More
by eugluk
Employees Worked With
September 01, 2020
Savitri Persaud was extremely helpful and worked very hard to find the car I was looking for. Also very professional and made purchasing the car very easy and pleasant . I highly recommend her and will p hard to find the car I was looking for. Also very professional and made purchasing the car very easy and pleasant . I highly recommend her and will purchase my next car from her. More
by Nourbakhsh10
Employees Worked With
Dave Wagoner, Savitri Persaud
July 07, 2020
Fantastic Service! Best Service Department in New Jersey! Upon my arrival to BMW of Bridgewater I was greeted by Jeff (Service Manager). He was very professional and mad Best Service Department in New Jersey! Upon my arrival to BMW of Bridgewater I was greeted by Jeff (Service Manager). He was very professional and made me feel welcome! I explain the reason of my visit to him and my service advisor Monika. Both of them immediately took the lead to solve my problem. They were extremely professional, friendly, and informative. Monika and Jeff gave me an idea what was going on right away but advised the car will need to stay at the dealership for more detail diagnostics. Rohan offered me a loaner car immediately and helped me to remove all of my belongings from my vehicle into the loaner. He was professional and provided an overview of the loaner vehicle. He walked me to my car and wished me a great day. During the time my car was at the BMW of Bridgewater, Monika and Anthony (the shop foreman) kept me updated about the car and repairs that were needed. Anthony advised which parts really needed to be replace and which could wait. I felt comfortable with the service and didn't feel like they were trying to rip me off! Once I pick up my car, it was washed, clean and all ready for me. I couldn't be happier with the service! I recommend BMW of Bridgewater to everyone! Thank you Monika, Rohan,Anthony and Jeff for all of your hard work and dedication! Your knowledge, experience and customer dedication is priceless! More
by Maria
Employees Worked With
Other Employees :
Monika Siedlecka, Rohan Patel, Anthony Dellabovie and Jeff Defonseka
March 06, 2020
Complete Rip-Off Service Plan The dealership finance guy sold me an extended service plan for $2300 for my used BMW X5. Only been able to service the car twice in 1 year and replac The dealership finance guy sold me an extended service plan for $2300 for my used BMW X5. Only been able to service the car twice in 1 year and replaced the wipers. The remaining visits when I asked for oil change or brake-pad replacement they refused to do so though I was told it was covered under the extended plan by the finance department when I purchased the vehicle. Even on the last day of the service plan they refused to do anything for the SUV. I met the finance guy and he said well we though you would put more miles. This dealership is running a complete scam service and finance department. BEWARE and stay away! Not going there anymore. More
by wegocam
November 12, 2019
Continuous poor service and do not stand behind their work Brought my car in smelling of gas. They fixed the leak, but the car continued to smell of gas. I brought it back for the service department to review Brought my car in smelling of gas. They fixed the leak, but the car continued to smell of gas. I brought it back for the service department to review and the service department told me their computers did not find a leak. So they returned my car telling me that I overfilled the tank. They insisted that their was not a leak because their computer system said their was no leak. The service department did not care about the dangerous gas smell and would not take ownership of the issue. They stand behind the computer system, but obviously a computer can't smell gas. More
by BMC
Employees Worked With
Kyle Malcolm
May 15, 2019
Test drive for vibration issue I was able to take a test drive with the service foremen, Anthony, and demonstrate my issue with the car. He was attentive and listened to my concerns I was able to take a test drive with the service foremen, Anthony, and demonstrate my issue with the car. He was attentive and listened to my concerns and helped to identify the cars problem. I will definitely bring my car back here for future service. More
by BMWVic
Employees Worked With
Anthony Catena, Mark Carvalho
February 20, 2019
Pathetic customer care and service center for BMW This dealership is only harassing the customer and not worth even for free servicing. I went first time for my PVC service recall to this center and This dealership is only harassing the customer and not worth even for free servicing. I went first time for my PVC service recall to this center and they made additional courtesy check on my BMW and provided the list of repair which require around $3000. I just take out my Car after PVC service recall and my car broke down on highway.My car was working fine before going to this service center and its broke down first time since I owned it. I towed my car to service center and they asking for $3000 to fix it and not ready to accept their mistake by which it got broke down on road. I taken away my car and it got fixed on half of the cost what they are asking for and it all their fault to broke my car. Stay way from this center if you want to be safe and save yourself from fraud. More
by Rakesh
