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BMW of Bridgewater - Service Center

Bridgewater, NJ

4.9
283 Reviews

283 Reviews of BMW of Bridgewater - Service Center

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May 29, 2021

This dealership makes mistakes and doesn’t want to right their wrongs. Shame on this dealership. I have been a customer for over 4 years and this is the service that they give customers. See ya More

by sungwon3058
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Yates
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Rokosny
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

BMW of Bridgewater responded

I'm so sorry that you're upset. We are grateful for your business and it's disappointing this isn't the impression we've left. I would really appreciate the chance to speak with you about your experience directly; perhaps there is something that I can do to help. Please give me a call at your earliest convenience. Thank you, Jeff Defonseka - Service Manager - 908-287-1800 x128

Jun 14, 2021 -

sungwon3058 responded

Do NOT spend any money at BMW of Bridgewater. Unapologetic, Unprofessional, and incompetent staff members. After speaking with the service manager about my issue, nothing was resolved. Please do yourselves the favor and bring your business to another BMW dealership.

May 21, 2021

I brought my car in for a tune up and Nick from service was very attentive and customer service oriented. He was a straight shooter and got my service done very quickly and provided it back running in tip More

by BMW Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Trimarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick
May 21, 2021 -

BMW of Bridgewater responded

Thank you for the excellent review! It put a smile on our faces to see this generous feedback about our teammate, Nick, and we will be sure to let him know you appreciated his help. All of us here at BMW of Bridgewater look forward to seeing you back next time!

April 29, 2021

Always very professional and attentive to my automotive issues. Service is generally very quick. Parts not available were immediately ordered and often the repair was completed on the same day. More

by hank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Defonseka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

BMW of Bridgewater responded

Hank - We appreciate the great feedback! Thank you for taking the time to share your experience working with the BMW of Bridgewater team. Drive safely, and we hope to see you again down the road!

March 11, 2021

Service was as promised. Received a video from the mechanic showing the underneath of my car and explaining some things to look for. Very helpful. More

by Rmc113
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lori Trimarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nico Congiusta
Mar 11, 2021 -

BMW of Bridgewater responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you are so confident in the BMW of Bridgewater team to get the job done. Drive safely, and we hope to see you again down the road!

March 07, 2021

Another good service experience from BMW Bridgewater and Andrew. Andrew always keeps me informed of my car status and deals with any issues that arise. More

by jillweidner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew K
Mar 08, 2021 -

BMW of Bridgewater responded

Jill - Thank you for coming back to BMW of Bridgewater! We love that you can depend on Andrew for communicative service and really appreciate you supporting our team with a review. Have a great week!

March 03, 2021

The dealership has always went above . Always explain the work that there doing I always get my car back clean you have a good grew More

by Btpjjj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Trimarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Defonseka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Kleczynski
Mar 03, 2021 -

BMW of Bridgewater responded

Thank you for trusting BMW of Bridgewater with your business! We look forward to taking care of you the next time you bring your vehicle in for service!

February 18, 2021

BMW of Bridgewater goes above and beyond to make their customers happy. This is a very well run dealership. My recent service experience was excellent. My service advisor Monika was extremely helpful a More

by Slick340
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Trimarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monika - Service Advisor
Feb 18, 2021 -

BMW of Bridgewater responded

Thank you for the kind review! We appreciate your business and are happy to hear that you had such a great experience working with Monika and the BMW of Bridgewater team. Drive safely, and we hope to see you back next time!

January 05, 2021

I have leased 6 cars from this dealership and have never been disappointed!. The service is exceptional!!! Hat's off to the Sales team! Mike Yates/Mark Carvalho/John Palombo/Lawrence Weinglass/Mark Ongsiako More

by clarrisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Apgar
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Palombo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Ongsiako
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Carvalho, Lawrence Weinglass
Jan 05, 2021 -

BMW of Bridgewater responded

Thank you for the kind review, Clarrisa! We appreciate your loyalty to BMW of Bridgewater and are proud to have earned your business over the years. We will be sure to pass on the kind words to Mike, Mark, and the team, and are wishing you many safe and happy miles!

November 19, 2020

To start off, like most people, I dislike going to dealerships. To me, it is equivalent to going to a dentist (an uncomfortable experience from beginning to end). When I brought my I3 to Bridgewater f More

by eugluk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Defonseka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

BMW of Bridgewater responded

We are very happy to hear that Jeff showed what dealership service can be and took excellent care of your BMW I3. Thank you so much for allowing us the chance to assist you! We are glad to know that you're a satisfied customer and we look forward to working together in the future at BMW of Bridgewater.

September 01, 2020

Savitri Persaud was extremely helpful and worked very hard to find the car I was looking for. Also very professional and made purchasing the car very easy and pleasant . I highly recommend her and will p More

by Nourbakhsh10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Wagoner, Savitri Persaud
Sep 02, 2020 -

BMW of Bridgewater responded

We couldn't ask for better feedback and we appreciate you taking the time to review your experience with Savitri. It is a privilege to have earned your business at BMW of Bridgewater and we hope you are enjoying your vehicle.

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