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BMW of Bridgewater - Service Center

Bridgewater, NJ

4.9
290 Reviews

290 Reviews of BMW of Bridgewater - Service Center

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July 20, 2021

Good customer service , would recommend to others . They treated me very nice , didn’t have to wait long , told me everything that’s wrong with my vehicle. More

by Cortezlimary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Trimarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darell
Jul 20, 2021 -

BMW of Bridgewater responded

We're glad to hear our service team did an excellent job caring for you and your vehicle. Thank you for choosing BMW of Bridgewater and for leaving us a review!

July 20, 2021

I really enjoyed my visit, everyday was kind, helpful and professional. The job was completed in a timely fashion and I was completely satisfied. Thank you... More

by A.Freedom1126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monika Siedlecka
Jul 20, 2021 -

BMW of Bridgewater responded

It was our pleasure to assist you and we appreciate your positive feedback! Thank you from all of us at BMW of Bridgewater, we hope to welcome you back for your future service needs.

June 30, 2021

The team here was super helpful and professional as I got my got car serviced at the start of an early Saturday morning. Would recommend this dealership to other BMW drivers. More

by Oliver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Trimarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Defonseka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew
Jul 01, 2021 -

BMW of Bridgewater responded

Oliver - Thank you for your kind recommendation! We are happy to hear that our team provided professional service during your recent visit. Hope to see you down the road! - BMW of Bridgewater team

June 15, 2021

A very good dealership all around. Great staff, very courteous, professional and timely. I had an experience for service and Monika was the best service advisor I could ask for. Cheers guys, keep up More

by Shrinav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monika
Jun 15, 2021 -

BMW of Bridgewater responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at BMW of Bridgewater, and we will certainly let Monika know that you appreciate her help. We look forward to your next visit!

June 14, 2021

I've been a customer here for 5 years. Had a 2014 328xi, a 2015 335xi, and now a2018 m550i. Came in for my regular scheduled maintenance oil change. The service advisor told me they couldn't do it because t More

by John Wilkin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lori Trimarco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Defonseka
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2021

My 1st time at this dealership, well organized & welcoming, Nick & Lori were so easy to work with, I would recommend this service dept. Thank you More

by Josey M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Trimarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Muscolino
Jun 13, 2021 -

BMW of Bridgewater responded

Thank you for allowing us the chance to assist you, Josey! We appreciate your recommendation and kind words about Nick and Lori. Have a fantastic day! - BMW of Bridgewater team

June 02, 2021

Overall Good serviceQuicker service while waiting would Overall Good service Quicker service while waiting would be better , for me it took longer than expected.(90-120) for simple oil change. Price can More

by Jogen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Trimarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica
Jun 03, 2021 -

BMW of Bridgewater responded

Thank you for taking the time to leave us this review and feedback. We do strive for efficient service and competitive pricing, and I will be sure to share these comments with our team. If there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Jeff Defonseka - Service Manager - 908-287-1800 x128

May 29, 2021

This dealership makes mistakes and doesn’t want to right their wrongs. Shame on this dealership. I have been a customer for over 4 years and this is the service that they give customers. See ya More

by sungwon3058
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Yates
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Rokosny
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

BMW of Bridgewater responded

I'm so sorry that you're upset. We are grateful for your business and it's disappointing this isn't the impression we've left. I would really appreciate the chance to speak with you about your experience directly; perhaps there is something that I can do to help. Please give me a call at your earliest convenience. Thank you, Jeff Defonseka - Service Manager - 908-287-1800 x128

Jun 14, 2021 -

sungwon3058 responded

Do NOT spend any money at BMW of Bridgewater. Unapologetic, Unprofessional, and incompetent staff members. After speaking with the service manager about my issue, nothing was resolved. Please do yourselves the favor and bring your business to another BMW dealership.

May 21, 2021

I brought my car in for a tune up and Nick from service was very attentive and customer service oriented. He was a straight shooter and got my service done very quickly and provided it back running in tip More

by BMW Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Trimarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick
May 21, 2021 -

BMW of Bridgewater responded

Thank you for the excellent review! It put a smile on our faces to see this generous feedback about our teammate, Nick, and we will be sure to let him know you appreciated his help. All of us here at BMW of Bridgewater look forward to seeing you back next time!

April 29, 2021

Always very professional and attentive to my automotive issues. Service is generally very quick. Parts not available were immediately ordered and often the repair was completed on the same day. More

by hank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Defonseka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

BMW of Bridgewater responded

Hank - We appreciate the great feedback! Thank you for taking the time to share your experience working with the BMW of Bridgewater team. Drive safely, and we hope to see you again down the road!

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