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BMW of Bridgewater - Service Center

Bridgewater, NJ

4.9
283 Reviews

283 Reviews of BMW of Bridgewater - Service Center

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March 03, 2025

My son ran over a piece of metal on RT78 and soon after we got a check engine light. We had a code scanner and it told us there was an issue with the gas evaporative recirculation system. We brought into More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lori Trimarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

BMW of Bridgewater responded

Hello Tom, Thank you for taking the time to share your feedback. After receiving your review, I personally investigated the situation by speaking with all four of our service advisors and our shop foreman, but unfortunately, none of them recall the circumstances you described. Since your review has no last name, I cannot look you up by your name. I also reached out to Ziggy at the independent shop you mentioned, and he indicated he has no record of working on your vehicle. There may be some confusion regarding your service history that we'd like to clarify. We take all customer feedback seriously and would appreciate the opportunity to discuss this matter with you directly to better understand what happened and how we can address your concerns. Please contact me at your convenience so we can work toward a resolution. Sincerely, Service Manager 908-287-1917

February 01, 2025

Excellent sales and service. One of the best dealerships that I have bought a car More

by maryannmancuso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manjula Biju
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

BMW of Bridgewater responded

Maryann, thank you for the great review. We look forward to seeing you again at BMW of Bridgewater!

February 01, 2025

Andrew from Bridgewater BMW dealer is very courteous and helpful. My car received oil change and detailed inspections. The service was right after a snowy day. The car wash after service was also fantastic. More

by Bao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Feb 03, 2025 -

BMW of Bridgewater responded

Thank you for sharing your experience with us at BMW of Bridgewater! We're delighted to hear that Andrew provided courteous and helpful service, especially after a snowy day. We appreciate your feedback and look forward to serving you in the future!

January 27, 2025

We had an excellent service experience at BMW of Bridgewater for a new car urgent maintenance visit same day without waiting for an appointment in 2 weeks. New car faulty battery problem was quickly More

by ozr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Trimarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Defonseka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Kleczynski
Jan 28, 2025 -

BMW of Bridgewater responded

Thank you for sharing your experience with BMW of Bridgewater! We're glad to hear that Andrew and the team efficiently resolved your car's battery issue. We appreciate your trust in us, and we're here whenever you need assistance.

December 12, 2024

Very reputable dealer/service department. You can trust the work that they perform. High quality service. More

by good3000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Trimarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Defonseka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Fernandez
Dec 12, 2024 -

BMW of Bridgewater responded

Thank you for sharing your positive experience with BMW of Bridgewater! We're delighted to know that our service department earned your trust and provided high-quality service. We look forward to serving you again in the future!

November 19, 2024

I didn’t have an appointment until last minute Barbara receptionist made it happen especially on a busy Saturday! The gentleman at the service drop off he’s very pleasant sorry I didn’t get your name .. More

by Summer Heart
Recommend Dealer
Yes
Employees Worked With
Chris Apgar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barbara
Nov 19, 2024 -

BMW of Bridgewater responded

Thank you for sharing your experience with us at BMW of Bridgewater! We're delighted to hear that Barbara and Darrel, along with the rest of our team, provided such excellent service. We appreciate your kind words and look forward to assisting you again in the future!

November 16, 2024

Honest, prompt and fair pricing is the experience that we’ve had with this dealership. More

by PK
Recommend Dealer
Yes
Employees Worked With
Jeff Defonseka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

BMW of Bridgewater responded

Thanks so much for your kind words. We look forward to your next visit to BMW of Bridgewater!

November 15, 2024

We had an excellent service experience at BMW of Bridgewater for a car scheduled service maintenance visit. Work has been done efficiently and professionally. Thank you our service advisor Jose and More

by ozr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Trimarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Defonseka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Fernandez
Nov 15, 2024 -

BMW of Bridgewater responded

Thank you for sharing your positive experience with BMW of Bridgewater! We're delighted to hear that Jose and the team provided efficient and professional service during your maintenance visit. We appreciate your support!

October 24, 2024

Responsive; effective and flexible. Jose is great to work. He not only fixed issue, he was flexible enough to send the car. Given the situation I was in, they accepted without an appo More

by Vani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Defonseka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

BMW of Bridgewater responded

Vani, we're delighted to hear that Jose and the BMW of Bridgewater team were able to assist you so effectively. Thank you for sharing your experience with us!

October 22, 2024

Provided great maintenance service while I waited. On time delivery, no issues and convenient customer waiting area. More

by panch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Trimarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Defonseka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

BMW of Bridgewater responded

We're delighted to hear that you had a smooth and convenient experience with our maintenance service at BMW of Bridgewater. Thank you for sharing your positive feedback, and we look forward to serving you again!

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