BMW of Bridgewater

Although I have always felt I was appropriately cared for as a customer in the last 2 years I have had 2 issues that proved this dealership as stellar. The most recent was a car accident. After being struck as a customer in the last 2 years I have had 2 issues that proved this dealership as stellar. The most recent was a car accident. After being struck yet uninjured I called the dealership for advice. They FIRST consoled me, then offered advice on every question I had. In fact their advice was spot-on. I have been with this brand and dealership for 3 years now and will stay because EVERY time I have interacted, it has at the least met my expectations. More

The best advice is to question anything and everything you are told. The short version is that I brought in my 2011 335i, with 17k miles, as it was vibrating at high speeds. Diagnois and recommendation: you are told. The short version is that I brought in my 2011 335i, with 17k miles, as it was vibrating at high speeds. Diagnois and recommendation: Replace 3 damaged rims. Must have been potholes they tell me. Cost: $1,500 + I was shocked and did not authorize the replacement. I went online and researched. Unfortunately this problem is quite commmon, especially with the run flat tires (avoid these at all costs!!!) However, I spoke with 3 different foreign car specialists, who all gave me virtually the same information. 9 times out of 10, the rims can be repaired, at a cost of $125 per rim. I called BMW, told them what I had learned. I was then told that they have a wheel guy who comes in and can do this type of work, and how convenient, he would be there the following day. Next day they called and said they could do the work for $160 a rim. I asked if they would match the quote I had for $125 a rim, and they agreed. So how does this job go from $1,500+ to $375? Am I wrong to assume they would have taken my rims, refurbished them and sold them at a handsome profit, while taking my $1,500 at the same time? When I asked the advisor why she didn't tell me about the repair option she said they don't repair rims. Huh? But they can arrange it? Not only that, but the wheels were filthy, and she told me it was because they washed the car before they did the work! Huh? They don't have any cleaning rags? Unprofessional, and no conscience whatsoever. They just can't compare on any level to Honda, Lexus or Porsche. More

Showed up at this dealership to browse the inventory. I had to actually go inside to find a sales person after walking around the lot for 25 minutes. Noone seemed to want to help me. Guess I should have had to actually go inside to find a sales person after walking around the lot for 25 minutes. Noone seemed to want to help me. Guess I should have changed out of my jeans and wore a suit if I wanted any kind of service. I eventually had some grumpy old man begrudgingly assigned to me. I explained what I was looking for and he must have lost interest because I was looking for a manual 328 rather than an M5. I never heard from him again even though he said he would keep an eye out. What kind of salesman wouldn't attempt to find a customer a car??!? Guess the meager commission on a 30k+ 3 series wasn't enough incentive. I went and bought a car from Audi instead. Better build quality, features, and styling for the money anyway. Also, far less snobby. Guess the people who sell the cars are just as pretentious as the people who drive them. He probably was bitter about helping someone in their mid-twenties... More

They will try to wring every last penny out of you. I brought my BMW in to be serviced because it was shaking a bit. A week later and 1800$, it wasn't covered under my extended warranty. I get the car ba brought my BMW in to be serviced because it was shaking a bit. A week later and 1800$, it wasn't covered under my extended warranty. I get the car back and it is still shaking. They lie. The people there make a commission on every part they sell. More

The service department was very helpful and cross honored a coupon I had with another BMW dealership. The salesforce was also helpful answering a few questions I had on the way out the door. a coupon I had with another BMW dealership. The salesforce was also helpful answering a few questions I had on the way out the door. More

Fred and Mike were outstanding. They were very responsive to my needs. They had tremendous professionalism and followed through on all things that were promised in the deal. responsive to my needs. They had tremendous professionalism and followed through on all things that were promised in the deal. More

My engine was shuttering and Bridgewater BMW was offering a free check engine light service. I called the service department, made an appointment for 8:30 am and left my car to have it checked out. At around a free check engine light service. I called the service department, made an appointment for 8:30 am and left my car to have it checked out. At around 3:30 I received a call and was told that my car was checked out and needed all new coils, new spark plugs and a new water pump. The cost would be approximately $3,000. I was then told of a host of other "issues" that need to be addressed as well and the total cost for that would be an additional $4,000. I told her my spark plugs were changed 70,000 miles ago and are supposed to be good for 105,000 miles. She said that's what happens when cars get old. I asked to pick up my car so I could make a decision. I contacted a local auto shop who told me to replace the spark plugs, coils and water pump would cost $1,500 (although he said the water pump has nothing to do with the problem I was experiencing), so I brought my car there. The other auto shop checked my vehicle's computer, found out there was a misfire on only one cylinder, there was nothing wrong with my spark plugs (he said they had another 35,000 miles to go), only one of my coils was bad and while my water pump was signalling issues on and off my car never overheated so it was probably just a sensor issue and wouldn't require replacement. I picked up my car after one coil was replaced by the local auto shop and my total bill was $165.00. My car drives perfectly. While I purchased my car from Hunterdon BMW, this experience is why I never went to them for service work and I hoped that their move to Bridgewater would change that but I guess that's too much to hope for. I would never go to them again nor would I recommend them to anyone. More

We had been to four BMW dealerships for pricing prior to going to Hunterdon; we live in Morris County. Not only was their pricing unbeatable for our new X3, but the entire process from looking to purchasin going to Hunterdon; we live in Morris County. Not only was their pricing unbeatable for our new X3, but the entire process from looking to purchasing to completing the deal was painless, enjoyable, friendly and actually joyful! At no point did I feel pressured or intimidated... actually if felt like having coffee with old friends. Mike Shamy and Chris Shamy are true Gentlemen and I recommend them without hesitation; they will remain our dealers for years to come. More

Hunterdon BMW is arguably the tri-County area's best kept secret as it relates to BMW Dealerships for sales. Their notoriety may be slightly handicapped by their remote present location, but this dealership secret as it relates to BMW Dealerships for sales. Their notoriety may be slightly handicapped by their remote present location, but this dealership provides a buying experience unparralleled by any of its more recognized competition. Although this was my first BMW purchase, I've purchased and leased many used and new luxury brand vehicles in my lifetime. As a result of some of those previous experiences, just the mere thought of entering a dealership can create feelings of angst and conjur up mental images of some cheeseball with a mouth full of chiclets telling me how good I look in a particular vehicle (yes, even "high end" brands have been perpetrators of this heinous cliche). I am, however, extremely please to declare that Hunterdon BMW has forever changed my opinion of the car buying experience, for the better. I had been waffling back and forth over two distinctly different models and had been in contact with a handful of local BMW dealerships while compiling research; prior to connecting with my Client Advisor, David Jones, at Hunterdon BMW. Dave was always prompt and courteous when fielding my calls and emails, before even meeting me in person, and then he patiently and enthusiastically answered all of my questions when I finally did walk onto the lot. Once we identified the exact car that I wanted, the negotiation was professional and pain free (it helped that, without question, Hunterdon BMW's advertised prices were already far more competitively priced than any of the other BMW dealerships that I shopped within 50 miles). The used car sales manager, Chris Rokosny, was both respectful and candid in providing me with an indisputably fair purchase price. The financing and paperwork transactions were efficient and the vehicle's delivery was executed flawlessley (literally, without even one minor oversight in any detail, which is practically unheard of in my opinion). Dave hopped into the car to walk me through the phone-pairing process, thoroughly explained all of the bells and whistles and demonstrated various features so that I could drive off having complete confidence in my ability to safely enjoy the car. I would emphatically recommend this dealership to anyone who is in the market for a new or used BMW. I sincerely believe that you would be doing yourself a disservice if you are even considering a BMW purchase in the near future and you do not visit the team at Hunterdon BMW. More

My sales representative was Mike Shamy. Mike is a very My sales representative was Mike Shamy. Mike is a very professional Sales Representative. Mike was straightforward, upfront and honest with me rig My sales representative was Mike Shamy. Mike is a very professional Sales Representative. Mike was straightforward, upfront and honest with me right from the start. I am a Pharmaceutical Corporate Sales Professional and had very high expectations. Mike met and often exceeded these expectations. I was ready for some part of the Financial discussion to break down and it did not. I didn't even find it necessary to visit another dealership. However, I did visit the BMW USA website to look at all current offers. What I found was Mike, again, offered the deals upfront and there were no surprises in the Destination, Taxes, Security Deposit and all other associated fees. In addition to the Financial piece, Mike was wonderful in the post sale process. He went over the car and options thoroughly after I took delivery. Mike paired my Blackberry and pointed out the relative "buttons" until I could really "dig in" when I got home. I highly recommend Mike. I am new to the Dealership and have not had enough experience to rate it, but it seems like a very nice place for service. In addition, I would like to note that I have purchased new many cars and this was my best sales experience. I have owned a BMW previously as well, an Audi, Mazda Miata, Porsche and lastly a Mercedes. so I speak from a position of experience. Donna S. Hunterdon County, NJ More