BMW of Bridgewater

I am glad I chose BMW of Bridgewater; I've purchased other new vehicles in the past and did not receive the level of care or professionalism. Buying a new vehicle can be dreadful with aggressive car sa other new vehicles in the past and did not receive the level of care or professionalism. Buying a new vehicle can be dreadful with aggressive car salesman; I did not experience these tactics at all. I walked into the dealer with a specific pre-owned vehicle in mind, and was not pressured into looking at a vehicle out of my price point. My Client Advisor Mike Watson was very knowledge regarding the vehicle. After, scouring the internet for my 2013 328i xDrive I finally made the leap and believe I received a fair price. I would highly recommend Mike Watson and BMW of Bridgewater if you're looking for a pleasant buying experience. More

Updated Review from original purchase I am keeping the original review that I did when I purchased my X3 in March at the bottom, but have to update because they have completely lost my fai I am keeping the original review that I did when I purchased my X3 in March at the bottom, but have to update because they have completely lost my faith and I hope my experience can be a cautionary tale to others. It should never be just about getting you to sign on the dotted line, but being just as responsive and helpful after the sale (or at least close to it). I don't know about others, but I definitely didn't get that here. I needed to do a refinance of the loan to add my wife on the loan and after an initial two line response to a question I sent in, I basically got ignored by the finance dept for 5 weeks. Multiple emails and voicemails and calls unanswered. I finally did the refinance myself through my bank, and sent an email to the GM, Mike Yate, explaning my disappointment at the whole thing. I have yet to get a response to that either. I remember my inbox was basically flooded when I was considering the purchase and dealing with them. The irony is that we were doing the refinance so that we could get another car in the new year. That won't be from Bridgewater BMW. ORIGINAL REVIEW IS BELOW. Buying my first car in my mid thirties (that's what happens when you move to NJ I suppose), I couldn't have asked for a better experience. Everyone was extremely helpful, honest and patient. I exchanged numerous emails with Amelia LaPera initially and then Mike Watson, who listened to what I wanted and made it happen. The business manager was also great in getting us financing at a fair rate and I am incredibly happy with both the service and my purchase. More

Hands down the best experience I have had buying a new car. Bill Chludzinski was a informative, professional and a joy to work with and I would highly recommend him to anyone looking for a BMW. Michael Sh car. Bill Chludzinski was a informative, professional and a joy to work with and I would highly recommend him to anyone looking for a BMW. Michael Shamy helped finalize the transaction and made my overall experience excellent. Net-Net go to BMW of Bridgewater for your next vehicle purchase, you will not be disappointed! More

I went in looking to trade in my current car for a certified preowned car they had. Scott came to greet me and help me from then on. He answered all the questions I had and took the time to show me a certified preowned car they had. Scott came to greet me and help me from then on. He answered all the questions I had and took the time to show me all the features of the new car I was getting. He worked with me to get to a price both me and the dealer could agree on and overall I am happy with the service I received. I would recommend this dealer and Scott to anyone looking for a new or used BMW More

My fiance and I first came to BMW of Bridgewater looking for a 3 series for him. He had an excellent experience with Stan (who has now moved away), however, we were introduced to the entire team. I was se for a 3 series for him. He had an excellent experience with Stan (who has now moved away), however, we were introduced to the entire team. I was secretly starting my search for a new car. Mike Watson has helped me from start to finish. What I really liked about my experience with Mike was that I was never pressured to make a decision or was ever pushed to purchasing. I spent over a year researching what I wanted. I first started out by looking at the X1 since it just arrived in the United States. I loved the X1, but then we realized that the X3 might be a better fit. This is why we stuck with BMW of Bridgewater because I was ready to go towards the X1, and yet I was never pressured into committing. Instead, I took more time looking into the X3. I have never been to a dealership where I wasn't pushed and could decide on my own time. I purchased with full confidence. Mike Watson has been excellent, Mike Shamy was a pleasure and Tom Forget since I was trading in a car. We then met Ozzy for our final paperwork. Ozzy explained our paperwork very clearly and it was no pressure to purchase additional warranties. We did purchase a warranty due to the potholes being so terrible in NJ and NY! (They had a special deal). These guys were upfront with us from the start and I will continue to come back to this dealership because I had such a good experience. My search for a car lasted for a year and a half. My final decision landed me the Vermillion Red X3 and I could not be happier! Mike Watson took his time to link my phone, set up additional features, and explained every aspect of this X3 before we left the parking lot. More

I always have a great experience at the BMW Bridgewater. Debra Shafer has ALWAYS been good to me and is very understanding. Thx - Jessica Richardson Debra Shafer has ALWAYS been good to me and is very understanding. Thx - Jessica Richardson More

How buying a car should be!!! Tom worked hard to get me where I needed to be price wise, Carolyn was not over aggressive but certainly interested in making my visit a pleasurable one...Would HIGHLY recomme where I needed to be price wise, Carolyn was not over aggressive but certainly interested in making my visit a pleasurable one...Would HIGHLY recommend!!! More

The service experience was very pleasant. Carmine checked in my car as soon as I arrived. Debra got me into service quickly. The service was completed quickly and to my satisfaction. I was comfortable in the in my car as soon as I arrived. Debra got me into service quickly. The service was completed quickly and to my satisfaction. I was comfortable in the lounge and since they have Wi-Fi I was able to work during the time the service was performed. I have been getting my car serviced at this dealership for a few years and am always very happy with the service and valley department. thank you More

There are many BMW Service Centers, but not as great as this one. I've been all over NJ (Morristown, Edison, Princeton, Bloomfield, Park Ave, Prestige, JMK, etc, etc), but none compare to the BMW of Bridge this one. I've been all over NJ (Morristown, Edison, Princeton, Bloomfield, Park Ave, Prestige, JMK, etc, etc), but none compare to the BMW of Bridgewater's Service Center. I truly believe a quality service is never an accident. It is always a sincere effort with the intention to provide a World Class Service experience. By far, Debra Shafer is that difference. She is sincere enough to acknowledge my concerns and willing to be that positive defining moment you expect when you have the "Ultimate Driving Machine". Along with Carmine Forgione, they're the reason why I keep on coming back and will forever own a BMW. They honestly wear their hearts on their sleeves and represent the "wow" experience you expect when driving a BMW. Thanks for all that you do! More

I have been a long-time customer at Bridgewater BMW. Debra Shafer is the service rep I work with. She is extremely professional and focused on excellent customer service. I had to bring my 2013 BMW 53 Debra Shafer is the service rep I work with. She is extremely professional and focused on excellent customer service. I had to bring my 2013 BMW 535xi to Bridgewater BMW this morning for an emergency repair. Hit a large pothole that destroyed my tire. Debra and her team expedited the tire replacement/repair so I was able to make an important business meeting. More