BMW of Bridgewater

Wonderful Customer Experience - the Human Touch Manjula Biju (Client Advisor), David Wagoner (Finance Director) and John Palombo (BMW Genius) are a credit to their organization. They created a stand Manjula Biju (Client Advisor), David Wagoner (Finance Director) and John Palombo (BMW Genius) are a credit to their organization. They created a stand-out purchase experience - my best in twenty years - that was low pressure, sincere and fun. I encourage anyone interested in leasing or purchasing a BMW to visit this independent dealership to discover a difference. Thank you Manjula, David and John for representing your team in its best light. Best, Sergio More

Exceptional Experience !!!!!! I have previously bought and leased many vehicles . Upon meeting Scott Marlow to test drive my vehicle, , I knew this would be first my new car and se I have previously bought and leased many vehicles . Upon meeting Scott Marlow to test drive my vehicle, , I knew this would be first my new car and second my new client advisor for a long time . I felt as though I was working with a friend . Scott was genuine honest and had this positive enthusiasm that was truly refreshing . I left feeling I got a great deal and was treated like a queen . I highly recommend you work with him if you are visiting BMW of Bridgewater . You will leave one satisfied happy customer!!!! More

Dealer goes the extra Mile!!! Have to be honest here, our experience with this dealer started off on a soured note. However, BMW of Bridgwater refused to allow that to be our end e Have to be honest here, our experience with this dealer started off on a soured note. However, BMW of Bridgwater refused to allow that to be our end experience. The entire management team including the General manager directly listened to our concerns and went above and beyond to ensure we drove away With a stellar experience in our new BMW. The dealer sent us out a sales representative (Scott) to our apartment across the state in Jersey City to complete the re-delivery of our vehicle including a step by step personal introduction of real world use of our car and the long list of technology available. I have to give a special thanks to Scott who was an absolute pleasure to work with. His knowledge of the vehicle features and real world application was excellent. His primary concern was to ensure we walked away with the piece of mind that we would be able to enjoy our every feature of our new car. We would highly recommend BMW of Bridgwater as a dealer that will do its best provide the luxury treatment and satisfaction that many dealers have lost over the years. Work with Scott and you won’t be disappointed as he strives to leave every customer As happy as we were in our photo :-) Keep up the great work and customer service!!! More

Scott Marlowe Scott worked hard to get me the car that I wanted with the best payment... I shopped quite a few dealerships and no one was even close. He was always Scott worked hard to get me the car that I wanted with the best payment... I shopped quite a few dealerships and no one was even close. He was always available to answer my questions I love my new car!!! More

I was really happy with my experience, and with everyone that help me through my car buying process! I would refer friends and family to this company. Everyone was extremely helpful and nice. that help me through my car buying process! I would refer friends and family to this company. Everyone was extremely helpful and nice. More

Fast and Easy Thanks for the quick turn around on getting me in and out of the dealership. My X3 was ready when I arrived, clean and ready. Even had a "genius" ta Thanks for the quick turn around on getting me in and out of the dealership. My X3 was ready when I arrived, clean and ready. Even had a "genius" take me through all the car features. Manjula was a pleasure to work with, super friendly and attentive to customer needs. Great dealership overall! More

MANJULA CUSTOMER FOCUSED,RESPONSIVE AND EFFICIENT SECOND TIME I HAVE USED THIS PARTICULAR DEALERSHIP FOR SALES AND HAVE ALSO USED IT FOR SERVICE ROUTINELY. E CUSTOMER FOCUSED,RESPONSIVE AND EFFICIENT SECOND TIME I HAVE USED THIS PARTICULAR DEALERSHIP FOR SALES AND HAVE ALSO USED IT FOR SERVICE ROUTINELY. EVERYONE IS ATTENTIVE TO CUSTOMERS More

Great experience working with this dealership My son was using the Car Guru's website and found a car he was interested in on the lot at Bridgewater BMW. I live near Harrisburg, PA and have travel My son was using the Car Guru's website and found a car he was interested in on the lot at Bridgewater BMW. I live near Harrisburg, PA and have traveled out of state to purchase vehicles before. Some experiences have been good, but in more than one case I have been disappointed by the vehicle once I was able to see the vehicle in person. Photos didn't represent the vehicles well. Being that this was going to be an 2 1/2 hour drive, one way, to see this car I was a bit hesitant. I called the dealership on Friday evening and was connected to Manjula and explained my concerns about making a day long trip to find out the vehicle was less than represented by the photos posted on the site. She immediately offered to get me new photos and text them to me directly, which she did. We were doing no trade in, so essentially a cash sale. After reviewing the new photos I contacted Manjula again and flat out made her an offer that would get me to make the trip the next day, Saturday. After one more call we agreed on a price that would get me to make the trip. This happened within one hour of my first contact with Manjula. Manjula contacted me before 8:30AM the next morning to advise me that the agreed price had been accepted if I approved of the car once we arrived. She also suggested taking a $500, fully refundable, deposit on my credit card to hold the car so it couldn't possibly be sold before we arrived. The car had apparently been moved back into the showroom Friday night and was showroom clean. Manjula had the car removed from the showroom Saturday morning and it was on the lot when we arrived. The car is a 2016 BMW M235I XDrive with only 10,800 miles on it. We were more than pleasantly surprised. It is a Certified Preowned BMW and this car is absolutely pristine. Inside and out. Took it for a ride and without hesitation decided we definately wanted the car. Went through the painless BMW financing process and my son got a great interest rate on a used vehicle. They were able to transfer my PA plates from our previous vehicle and we paid PA sales tax, not NJ sales tax. This is an absolutley wonderful dealership. No pressure type of dealership, more of a family atmosphere it seems. Great inventory of new and used vehicles. This is exactly the way I imagine an out of state purchase being handled. So from the time I origionally contacted Manjula, within 24 hours the car was sitting in our driveway in PA. I just received the PA registration and we removed the NJ temp tag and replaced in with our transfered PA tag. That process only took 12 days. I would not hesitate to make this drive again as this was one of the most smooth car purchases I have ever made and would expect nothing less in a return visit the Bridgewater BMW. Keep up the great customer service. They do the BMW brand proud !! More

2020 BMW Scott Marlowe (sales) helped us from start to finish. He was very thorough, friendly and made the experience smooth and easy. John Palombo (genius) Scott Marlowe (sales) helped us from start to finish. He was very thorough, friendly and made the experience smooth and easy. John Palombo (genius) explained all the features of the car in great detail, he did a great job! Dave Wagoner made the process smooth. Thanks to all! More

2020 BMW X3 Great service and make the purchase process as simple as possible. Nice people and very knowledgeable on the product line. Would highly recommend this Great service and make the purchase process as simple as possible. Nice people and very knowledgeable on the product line. Would highly recommend this dealership. More