BMW of Bridgeport

Outstanding Customer Service I will never forget the great people I met at BMW of Bridgeport. On Saturday, my wife and I traveled from Virginia to Bridgeport, Connecticut to atte I will never forget the great people I met at BMW of Bridgeport. On Saturday, my wife and I traveled from Virginia to Bridgeport, Connecticut to attend my 50th High School Reunion which was scheduled to start at 6:00pm. We arrived at my hotel around 2:00pm, and to my surprise, the car trunk would not open. We went to the Bridgeport BMW dealership praying for assistance. I was informed by a very pleasant receptionist that the service department was closed, but the on duty “Genius” (Charles) could possibly help. After evaluating the car, Charles informed us that he could not open the trunk. Understanding our dilemma, he informed us that a service technician (Steve) was still onsite and would explore other options, which gave us some hope (note that the dealership was full of customers and they were attempting to get their customers out by 5:00pm). Steve made multiple attempts to actuate the trunk release, including performing a diagnostic test and re-programming vehicle software. We were informed that the re-programming effort would not be completed by 5:00 pm, but Steve volunteered to stay until the job was complete. At this point, we accepted the fact that I would miss my class reunion. But they didn't give up. Steve removed the back seat to work around our luggage in the trunk so he could open the trunk with the emergency release handle, and we could get our luggage. The Sales Manager, Bill Green, offered us a courtesy vehicle (along with giving us his personal cell number to call if we encountered additional problems) and Steve told us he would deliver our car to the hotel once the re-programming was complete, and pick up the courtesy vehicle. I made it to my reunion and was able to fellowship with classmates I hadn’t seen in 50 years. Note that Steve delivered our car around 8:00pm, long after the time the dealership closed, and I’m sure he had other plans for a Saturday afternoon and night. From the time we walked into the dealership, until the car was delivered, everyone greeted us with a smile and pleasant demeanor. Thanks to Charles (BMW Genius), Steve (BMW Technician) and Bill (BMW Sales Manager), my weekend ended up being a great weekend. Thank you very much! More

Amazing service and patience I can not say enough great things about the team at BMW of Bridgeport. I worked with Ramon, Victoria, Chris & Glen and all were amazing in their pers I can not say enough great things about the team at BMW of Bridgeport. I worked with Ramon, Victoria, Chris & Glen and all were amazing in their perspective roles. Each one was just as friendly, informational, patient and helpful. Ramon worked hard in getting me into the car I wanted with the pricing that I could afford. He never once tried to "sell" me or "push" me into something I did not want. The patience this dealership showed me was exceptional. I recommend this team for anyone...OH and the car is pretty nice too! More

Great Experience This was by far the easiest most efficient car buying experience! Kelly was an amazing salesperson, establishing a great rapport with us and providi This was by far the easiest most efficient car buying experience! Kelly was an amazing salesperson, establishing a great rapport with us and providing all the knowledge we needed in purchasing our first BMW while not being pushy. We really appreciated having someone (can't remember his name-but he was patient and fantastic) go over all the details of the car on the day of purchase. We would highly recommend Kelly and this amazing team at BMW of Bridgeport More

Friendly and knowledgeable staff. We brought our 2013 330 BMW in for annual service and left that afternoon selling it and purchasing a 2019 440 BMW so we had interaction with service We brought our 2013 330 BMW in for annual service and left that afternoon selling it and purchasing a 2019 440 BMW so we had interaction with service and sales. We had interaction with 3 people listed below and an additional person who oriented us to the vehicle named Glenn who was wonderful More

Excellent customer service from Bernard and Bmw bernard maintained constant communication with me and answered all the questions I had while my car was having maintenance at Bmw of Bridgeport. Very bernard maintained constant communication with me and answered all the questions I had while my car was having maintenance at Bmw of Bridgeport. Very happy with the service as always, and the results. More

Great experience for a new car purchase. We bought our new M340 today at BMW of Bridgeport. Our experience was truly amazing from the first interaction to driving away with our car. Ramon pri We bought our new M340 today at BMW of Bridgeport. Our experience was truly amazing from the first interaction to driving away with our car. Ramon primarily dealt with us. Both him and Charles helped us find our car and went over all the deals. On the day of closing, Greg helped us setting our car up. He walked us through all the specs. Victoria from finance department finally closed the deal. We left satisfied with our experience and would love to come back whenever we’ll be looking for another vehicle. More

Reliable and outstanding service My 2013 X3 broke down with a timing chain issue that has apparently plagued this engine . Despite my mileage exceeding the warranty Bernard made sure My 2013 X3 broke down with a timing chain issue that has apparently plagued this engine . Despite my mileage exceeding the warranty Bernard made sure BMW honored me as a loyal customer and covered the $$ repair. He arranged a loaner for the nearly 2 week repair and kept me informed all along the way. Service by Bernard and the entire staff was outstanding for this and the several other cars we purchased through this dealership. Really a well run dealership! More

Quick and easy! Very professional and helped answer all my questions and concerns through the whole buying process. I would recommend Kelly and this dealership to any Very professional and helped answer all my questions and concerns through the whole buying process. I would recommend Kelly and this dealership to anyone looking to buy a BMW! More

New X5 Stacey by far was the best client advisor I’ve ever worked with. No pressure and knowledgeable! I’d give 10 stars if I could! Stacey by far was the best client advisor I’ve ever worked with. No pressure and knowledgeable! I’d give 10 stars if I could! More

BMW of Bridgeport is the best care, careful, great service and I won’t go anywhere else used them for the past 5 yrs service and I won’t go anywhere else used them for the past 5 yrs More