BMW of Bridgeport

I first stumbled upon this dealer when I had my previos BMW in Service. I was very impressed with the service and the expertise of the service department, by far much better than the one in Darien. I ask BMW in Service. I was very impressed with the service and the expertise of the service department, by far much better than the one in Darien. I asked my service adviser to recommend a sales person, so I could plan the purchase of a new car. Tom Ballou was recommended. He is an excellent professional that really helped me achieve the car that made the most sense for me. I would highly recommend the service and sales staff at this dealership. It is worth the trip to the seedy City of Bridgeport. The BMW center is also top quality with a beautiful service entry and comfortable waiting area (although they always gave me a loaner, so I never had to wait!). This is by far my favorite BMW center. Dealing with Tom was a ball! Thanks guys, see you at my break in service. More

Had a great experience from the second I walked into the dealership as I was greeted promptly after having arranged for a test-drive via a very easy and succinct online service of theirs. Sales person was dealership as I was greeted promptly after having arranged for a test-drive via a very easy and succinct online service of theirs. Sales person was extremely personable and applied no pressure as I made my own decision for myself about what I wanted for my next car. Being a very detail-oriented person, I commend him for being so patient with me as he did a great job fielding just about every question I could throw at him. Just had my first service experience and not only was everyone I met in the service department as friendly and helpful as possible, but the salesperson with whom I had worked came over after walking into the building to make sure everything was going alright and stuck with me for a bit while we got a few first-service-department-visit things sorted out. A ride from work to the dealership was arranged by them [on-time as planned] with very little coordination required, and my car was then ready on-time. Could not speak more highly of a dealership after having dealt with a few from past vehicles. More

I went to the dealship to get lots of parts there, they seems do not like me, whick is find to me. second time, I was told by one of them that the porgramming for the car cost half an hour's labor. the seems do not like me, whick is find to me. second time, I was told by one of them that the porgramming for the car cost half an hour's labor. the next day when I took me car there, they told me that have to be 1 and a half's labor(198plus tax). More

Went to see a car they had advertised at one price. Got there, wanted the car, The CPO sales manager walks over and tells me they mispriced it and it's now $2000 more. The salesman was nice enough, but th there, wanted the car, The CPO sales manager walks over and tells me they mispriced it and it's now $2000 more. The salesman was nice enough, but the sales manager then looks at me and tells me he just told me about this on the phone after he learned about it 30 minutes ago. Unfortunatley for him, we spoke 3 hours earlier - and not mispricing situation was ever mentioned. I walked our and wrote a letter to the GM who never responded. I can accept a mistake. I can't imagine the dismissive attitude of the sales manager and a GM who can't even apologize via e-mail. Given their behavior, I wonder what would happen if you buy a car from these people and it has a problem. While their sales reps seem pleasant enough, the management sets a horrible tone. I'd never purchase a car from this dealership. More

Worse customer service I have ever experienced from a car dealership EVER. They NEVER have a loaner ready for me when I reserve one, usually this means they have to rent me some piece of crap from the Enterp dealership EVER. They NEVER have a loaner ready for me when I reserve one, usually this means they have to rent me some piece of crap from the Enterprise place next door. I buy a 50K+ car, and I get a 10k piece o' crap for a loaner. When I first purchased my BMW 328i, I had a shimmey in the front end while breaking. These idiots blamed my "driving habits", as they were unable to resolve my problem. I have been driving for 30+ years, and my "driving habits" never seemed to cause a shimmey in the dozen or so other vehicles I owned. I believe it took 4 or 5 visits and WEEKS w/o my new car to finally solve the problem, which was attributed to some sort of steering column bushing or something being out of tolerance. But they initially BLAMED ME!! Then there was the time I went there for service, and my battery just happened to die the day after I had it in their shop. I never had any battery issues, EVER, all of the sudden, the day after their unskilled xxxxxxx work on my car, the battery is dead. They xxxxx me $300+ for that mess. They killed my battery, then charge me $300+ to replace it, RIPOFF ARTISTS! I can tell you story after story after story. Another family member of mine purchased a 323i there. They had a vibration in the rear end that was so brutal, you were almost unable to hold the sterring wheel when it happened. After WEEKS, Bridgeport BMW finally admitted they could not reslove the problem, the result, we had to PAY MORE for a replacement vehicle. Yes, that is correct, Bridgeport BMW was unable to repair his vehicle and we were forced to purchase another and they gave us an INSULTING amount for the vehilce they were unable to fix...sound like the "Ultimate Driving Machine" to you. Every person I ever had any contact with was rude, they plain and simple don't give a xxxx about customer service. I have another family member who went there for service. NEVER had a radiator problem, the next day, radiator is leaking and needs replacing. Sound like somewhere you want to buy an expensive car from? I would stay away from Bridgeport BMW at ALL COSTS. I now take m business to Watertown BMW, and the difference is like night and day. Watertown BMW is actuall LESS for most offered services, and they have yet to cause any damage to my car. The ownership/management at Bridgeport BMW is horrible, I recommend that you spend your hard earned money with a dealer that will treat you with respect, Bridgeport BMW is NOT that dealer!! Horrible, horrible, horrible! More

This had to be one of the most pleasant experiences I have ever had purchasing a car. David was one of the most knowledgeable sales people I have ever dealt with. Car was delivered as promised. David spe have ever had purchasing a car. David was one of the most knowledgeable sales people I have ever dealt with. Car was delivered as promised. David spent time showing my wife all the bells and whistles. Would highly recommend this dealership. More

My husband and I needed to buy a sedan AND an SUV in one month. We chose BMW. We decided to buy the sedan first, and let all of the dealers know we wanted two cars. This saga is HARD TO BELIEVE: After month. We chose BMW. We decided to buy the sedan first, and let all of the dealers know we wanted two cars. This saga is HARD TO BELIEVE: After a failed attempt to purchase a NEW 2007 328xi (from GReenwich), we decided to purchase from BMW Bridgeport, as it is near our home. In the first round of bidding, Bridgeport refused to come down in price. So we put a deposit on a car with Greenwich, and when the Bridgeport salesperson found out, she sent us an email that said "...I am so sorry you decided to buy the car in Greenwich, did you know that you will have to drive an hour to get it serviced?" Rattled, my husband and I disregarded her sour grapes email, and let Greenwich know of the obvious undercutting/back-stabbing/unprofessionalism. We tried to purchase the car at Greenwich. Then, the salesperson who was helping us quit and they sold the car to someone else! Determined to but the 328xi, we went for another round with Bridgeport. Although the dealership did not offer a competitive price in the first two rounds of bidding, they finally decided to match BMW of Greenwich's price (she said "my manager doesn't think you will really end up buying this car, so he agreed to the deal".) Clearly, they thought we bargained too well. But, we did buy the car, for cash the next day. We went to the dealership two days later to pick up our car, and the salesperson was curt, almost rude. She told us that it was Saturday, so 'no one is available to show you how to use the car, we are swamped'. My husband and I thought she was joking, as there were 5 sales reps standing around, talking to each other! Only one other couple was in the entire showroom. We went outside to see the brand new car after a few mins. of signing paperwork. As promised, our salesperson, whom we never met before, refused to show us how any of the gauges worked! She looked me in the eye and said 'they weren't allowed to on Saturday.' She walked away after putting the new plate on the car. We were dumbfounded. What a HORRIBLE way to start a relationship with a dealership. They never tried to sell the SUV to us, despite the many mentions of needing one. We bought an SUV 4 weeks later, from LEXUS. It was delivered to my house with flowers. What a difference. The BMW Dealership in Bridgeport won't be around for long if they do not learn how to treat their customers well. Lexus of WESTPORT has another $50K to thank them for. Good Luck. More

I really think alot of people exaggerate on these sites but everyone is has the right to their opinion. I have been servicing my beamers and have bought my beamers from bmw of bridgeport. I have received e but everyone is has the right to their opinion. I have been servicing my beamers and have bought my beamers from bmw of bridgeport. I have received excellant to good service everytime I go their and I see them give good service to the other customers in the store. I have seen alot of staff changes but they seem to make you feel good when in their hands. No complaints from me. More

Great sales associate. No pressure and very knowledgable. Overall a good experience. knowledgable. Overall a good experience. More

Horrible dealership. Every time my car has been there for service it has left with more problems than it came in with. They have screwed up my car on many occasions. Last time it was there they had it for service it has left with more problems than it came in with. They have screwed up my car on many occasions. Last time it was there they had it for 3 days, fixed the wrong part and charged me for it, killed the battery so that the car would not start and didn't call me when the car was ready. Another time I was there they claimed they could not find the problem but when I picked my car up something else wasn't working. Plus they do not provide BMW loaners to anyone under 25 years old. Stay far away! You are better off going to Watertown or Greenwich. Even their sales team is awful. I was considering buying a new 325 but the saleswoman refused a test drive and attempted to disqualify me without knowing anything about me. They are also extremely rude and disrespectful such as the time the salesman took me outside to look over a car while he was smoking his ciggarette in my FACE and refused to unlock the car so I could examine the interior. What kind of service is this??? More