BMW of Bridgeport

I was pleasantly surprised to find Tona Zarrelli, my service advisor from Lexus at Bridgeport of BMW. She had always taken such good care of me in the past--she is thorough, friendly, efficient and pro service advisor from Lexus at Bridgeport of BMW. She had always taken such good care of me in the past--she is thorough, friendly, efficient and professional and the only thing that has changed is the car! Moses (also formerly of Lexus) gave me a lift to my office and brought me back to pick up my car. They made it easy to accomplish my service on a hectic work day! I look forward to buying my next BMW from her! Thank you Tona and Moses! Best, Caroline More

A lot of car dealers in my experience can be very good at what they do...but they do not think about the Customer beyond the immediate need. Walter Modeen, and BMW of Bridgeport, really understood what was what they do...but they do not think about the Customer beyond the immediate need. Walter Modeen, and BMW of Bridgeport, really understood what was going on with me and my car, and went the extra mile. They were so good, that I asked Walter's advice on my son's Mustang...I had hoped they would service it there! Everything is organized, efficient and friendly. I actually thought the young lady at the reception desk was someone my kids knew since she was so nice to me. There is no doubt in my mind that this is where I will buy BMWs and have mine serviced in the future. You folks have a real winner here. More

Walter has demonstrated in several occasions to be very customer focused. His attitude is always friendly and courteous. He is very knowledgeable in his space. He always provides detailed information tha customer focused. His attitude is always friendly and courteous. He is very knowledgeable in his space. He always provides detailed information that makes the customer feel comfortable with the work being performed. He is very accommodating, professional and has an outstanding personality. The type of person that makes you feel confident that the vehicle is getting the best service and build the type of trust to enable you to return to this dealership. More

Walter was the first person I meet when I got in the building. I told him i was there helping my 70 year old aunt to find a used 325xi. He told me that he was one of the service people and would get a building. I told him i was there helping my 70 year old aunt to find a used 325xi. He told me that he was one of the service people and would get a sales person for me. While we waited for a sale person Mr.Modeen answered all the questions that we had. He made me and my aunt feel very comfortable being there was extremely helpful making are visit very pleasant. More

Walter goes above and beyond to accomodate my service needs, making the process as easy and convenient as possible. He is flexible and personable, and keeps in constant communication with updates when my needs, making the process as easy and convenient as possible. He is flexible and personable, and keeps in constant communication with updates when my car is in for service. He has worked around my schedule in the past, so I will continue to call him for all my BMW service needs. The overall experience at BMW of Bridgeport is always a pleasant one. More

Tona responds quickly and positively to all service inquiries and requests. Tona always schedules appointments as quickly as possible, always details exactly what is to be done and the cost associated inquiries and requests. Tona always schedules appointments as quickly as possible, always details exactly what is to be done and the cost associated with those services or repairs and immediately notifies me when something unexpected comes up once her team is under the hood. Tona always makes me feel welcome so that it feels as if I am not going to a "car repair shop" but to a friend's house to get my BMW worked on. Tona has my well deserved trust as far as my BMW goes. More

Gentlemen: I've been in sales/marketing for years and Gentlemen: I've been in sales/marketing for years and am qualified to say that being "customer orientated" is easy when you have a sale pending ... Gentlemen: I've been in sales/marketing for years and am qualified to say that being "customer orientated" is easy when you have a sale pending ... however, consider just how difficult it would be to go the extra mile for a customer when your job is to handle customer complaints 24/7. In a nutshell, you have the baseline challenge for the service department of any auto dealer - never does a customer make an appointment and bring in his/her car to tell the service department just how great the car is performing! Considering the above, and the fact that we have five (5) BMW dealers within easy driving distance - we took our new BMW that was purchased out of state to BMW of Bridgeport, and more specifically, Mr. Walter Modeen. Walter has gone the extra mile and has given us the after the sale support that was promised by a BMW dealer in South Carolina. Clearly, Walter is not only a team player for BMW of Bridgeport, he is fully committed to the BMW/USA service standard that will keep us driving our current BMW and purchasing more BMW's in the future. Our thanks to Walter and the BMW of Bridgeport team. Best regards, Richard P. Ewing More

I have worked with Bernard for ten years. He has always been courteous and friendly. Bernard is very professional and I always feel that I am treated fairly. The dealership has provided the best service a been courteous and friendly. Bernard is very professional and I always feel that I am treated fairly. The dealership has provided the best service at a fair price. It is easy to reach the personnel at the dealership without being put on hold. More

Each time I have brought my 2008 335xi coupe in for service, I have been treated as if I was the most important person in the dealership. This applies to warranty work and other work that I paid for. service, I have been treated as if I was the most important person in the dealership. This applies to warranty work and other work that I paid for. Walter Modeen has consistently answered all my questions, promptly returned my telephone calls, and kept me updated with the progress of my service. No concern of mine is to small as Walter has always been available to answer any question I may have concerning my specific model or any other BMW for that matter. I can always count on Walter. Steve has consistently had me on my way to work in a timely manner as his responsibility for coordinating loaner cars has been flawless. No matter how early I show up to drop my car off, Steve has the loaner car paperwork ready for me to sign. At the end of a typical service appointment, I know that the transition back to my own car is also flawless. Walter gives me any final updates on my car, and Ashley O'Neill has my paperwork and keys ready so I am on my way home in no time. Senior mechanic Joe Minocci has taken the time to come into the Service Department office area to provide me with additional details about my car. He (and everyone else)treats my car as if it were their own. Their pride in what they do is evident. Overall, I can summarize my experiences at BMW of Bridgeport as "First Class people treating people First Class!" More

Great Advisor! Genuine, helpful, and extremely pleasant to deal with. Whenever I need help or advice, Walt is a call or a click away. Walt returns all communications promptly. Dealership and waiting area a to deal with. Whenever I need help or advice, Walt is a call or a click away. Walt returns all communications promptly. Dealership and waiting area are spotless too, which makes it an extremely pleasant experience for the customer. All my dealings go through Walt! More