BMW of Bridgeport

I have had nothing but a positive experience with the dealership, sales and service advisors. Jodee Seiders in sales and Tona Zarrelli in service are "go-to" people with excellent customer relation skill dealership, sales and service advisors. Jodee Seiders in sales and Tona Zarrelli in service are "go-to" people with excellent customer relation skills. I will definitely return to the dealership. More

A lot of car dealers in my experience can be very good at what they do...but they do not think about the Customer beyond the immediate need. Walter Modeen, and BMW of Bridgeport, really understood what was what they do...but they do not think about the Customer beyond the immediate need. Walter Modeen, and BMW of Bridgeport, really understood what was going on with me and my car, and went the extra mile. They were so good, that I asked Walter's advice on my son's Mustang...I had hoped they would service it there! Everything is organized, efficient and friendly. I actually thought the young lady at the reception desk was someone my kids knew since she was so nice to me. There is no doubt in my mind that this is where I will buy BMWs and have mine serviced in the future. You folks have a real winner here. More

Walter has demonstrated in several occasions to be very customer focused. His attitude is always friendly and courteous. He is very knowledgeable in his space. He always provides detailed information tha customer focused. His attitude is always friendly and courteous. He is very knowledgeable in his space. He always provides detailed information that makes the customer feel comfortable with the work being performed. He is very accommodating, professional and has an outstanding personality. The type of person that makes you feel confident that the vehicle is getting the best service and build the type of trust to enable you to return to this dealership. More

Walter was the first person I meet when I got in the building. I told him i was there helping my 70 year old aunt to find a used 325xi. He told me that he was one of the service people and would get a building. I told him i was there helping my 70 year old aunt to find a used 325xi. He told me that he was one of the service people and would get a sales person for me. While we waited for a sale person Mr.Modeen answered all the questions that we had. He made me and my aunt feel very comfortable being there was extremely helpful making are visit very pleasant. More

BMW coined the phrase, “The Ultimate Driving Machine” and for good reason too, however, BMW of Bridgeport has further enhanced the overall driving experience by beginning the process with ultimate customer s for good reason too, however, BMW of Bridgeport has further enhanced the overall driving experience by beginning the process with ultimate customer satisfaction in mind. Through an unexpected turn of events brought on by a highly pleasant and upbeat individual, I found myself embarking on a journey that I wouldn’t soon regret. I am not going to detail my whole enjoyable experience, but just say: How it began…I was just looking to grab some information on the M3 (get in, get out!) What I found…Someone that was extremely knowledgeable and had me feeling very “at home” – never felt a sales pitch coming on, just a genuine concern to help answer my questions which lead me to ask more of them. What I got...Was motivated! Her charismatic nature and joy of talking cars was great. It reminded me why I was a BMW enthusiast. What I bought...And yes I did end up buying, not an M3, even better (thanks to her), an M5, which words don’t do that experience justice – except “Thank you Jodie”. What I received...Aside from the obvious, was a truly enjoyable buying experience that all should have the pleasure of experiencing!!!! The staff at BMW of Bridgeport is second to none! Jodie Seiders was fantastic and made the whole process seem effortless. She continues to be a great contact if I ever need help or have questions about anything. She, along with others, makes it easy to highly recommend BMW of Bridgeport! More

The overall experience at BMW of Bridgeport is always a pleasant one as I am learning. Thanks to Walter Modeen in the service department, he has picked up where Jodie Seiders left off, and has kept the cu pleasant one as I am learning. Thanks to Walter Modeen in the service department, he has picked up where Jodie Seiders left off, and has kept the customer satisfaction first and foremost. He consistently goes above and beyond to meet my service needs. If necessary, I'm always offered a loner car and he always keeps me informed throughout the service process. He is extremely knowledgeable and I value his input along with his recommendations on improvements to my vehicle. More

I was pleasantly surprised to find Tona Zarrelli, my service advisor from Lexus at Bridgeport of BMW. She had always taken such good care of me in the past--she is thorough, friendly, efficient and pro service advisor from Lexus at Bridgeport of BMW. She had always taken such good care of me in the past--she is thorough, friendly, efficient and professional and the only thing that has changed is the car! Moses (also formerly of Lexus) gave me a lift to my office and brought me back to pick up my car. They made it easy to accomplish my service on a hectic work day! I look forward to buying my next BMW from her! Thank you Tona and Moses! Best, Caroline More

Walter goes above and beyond to accomodate my service needs, making the process as easy and convenient as possible. He is flexible and personable, and keeps in constant communication with updates when my needs, making the process as easy and convenient as possible. He is flexible and personable, and keeps in constant communication with updates when my car is in for service. He has worked around my schedule in the past, so I will continue to call him for all my BMW service needs. The overall experience at BMW of Bridgeport is always a pleasant one. More

Tona responds quickly and positively to all service inquiries and requests. Tona always schedules appointments as quickly as possible, always details exactly what is to be done and the cost associated inquiries and requests. Tona always schedules appointments as quickly as possible, always details exactly what is to be done and the cost associated with those services or repairs and immediately notifies me when something unexpected comes up once her team is under the hood. Tona always makes me feel welcome so that it feels as if I am not going to a "car repair shop" but to a friend's house to get my BMW worked on. Tona has my well deserved trust as far as my BMW goes. More

Gentlemen: I've been in sales/marketing for years and Gentlemen: I've been in sales/marketing for years and am qualified to say that being "customer orientated" is easy when you have a sale pending ... Gentlemen: I've been in sales/marketing for years and am qualified to say that being "customer orientated" is easy when you have a sale pending ... however, consider just how difficult it would be to go the extra mile for a customer when your job is to handle customer complaints 24/7. In a nutshell, you have the baseline challenge for the service department of any auto dealer - never does a customer make an appointment and bring in his/her car to tell the service department just how great the car is performing! Considering the above, and the fact that we have five (5) BMW dealers within easy driving distance - we took our new BMW that was purchased out of state to BMW of Bridgeport, and more specifically, Mr. Walter Modeen. Walter has gone the extra mile and has given us the after the sale support that was promised by a BMW dealer in South Carolina. Clearly, Walter is not only a team player for BMW of Bridgeport, he is fully committed to the BMW/USA service standard that will keep us driving our current BMW and purchasing more BMW's in the future. Our thanks to Walter and the BMW of Bridgeport team. Best regards, Richard P. Ewing More