BMW of Bridgeport

Walter goes above and beyond to accomodate my service needs, making the process as easy and convenient as possible. He is flexible and personable, and keeps in constant communication with updates when my needs, making the process as easy and convenient as possible. He is flexible and personable, and keeps in constant communication with updates when my car is in for service. He has worked around my schedule in the past, so I will continue to call him for all my BMW service needs. The overall experience at BMW of Bridgeport is always a pleasant one. More

Tona responds quickly and positively to all service inquiries and requests. Tona always schedules appointments as quickly as possible, always details exactly what is to be done and the cost associated inquiries and requests. Tona always schedules appointments as quickly as possible, always details exactly what is to be done and the cost associated with those services or repairs and immediately notifies me when something unexpected comes up once her team is under the hood. Tona always makes me feel welcome so that it feels as if I am not going to a "car repair shop" but to a friend's house to get my BMW worked on. Tona has my well deserved trust as far as my BMW goes. More

Gentlemen: I've been in sales/marketing for years and Gentlemen: I've been in sales/marketing for years and am qualified to say that being "customer orientated" is easy when you have a sale pending ... Gentlemen: I've been in sales/marketing for years and am qualified to say that being "customer orientated" is easy when you have a sale pending ... however, consider just how difficult it would be to go the extra mile for a customer when your job is to handle customer complaints 24/7. In a nutshell, you have the baseline challenge for the service department of any auto dealer - never does a customer make an appointment and bring in his/her car to tell the service department just how great the car is performing! Considering the above, and the fact that we have five (5) BMW dealers within easy driving distance - we took our new BMW that was purchased out of state to BMW of Bridgeport, and more specifically, Mr. Walter Modeen. Walter has gone the extra mile and has given us the after the sale support that was promised by a BMW dealer in South Carolina. Clearly, Walter is not only a team player for BMW of Bridgeport, he is fully committed to the BMW/USA service standard that will keep us driving our current BMW and purchasing more BMW's in the future. Our thanks to Walter and the BMW of Bridgeport team. Best regards, Richard P. Ewing More

I have worked with Bernard for ten years. He has always been courteous and friendly. Bernard is very professional and I always feel that I am treated fairly. The dealership has provided the best service a been courteous and friendly. Bernard is very professional and I always feel that I am treated fairly. The dealership has provided the best service at a fair price. It is easy to reach the personnel at the dealership without being put on hold. More

Each time I have brought my 2008 335xi coupe in for service, I have been treated as if I was the most important person in the dealership. This applies to warranty work and other work that I paid for. service, I have been treated as if I was the most important person in the dealership. This applies to warranty work and other work that I paid for. Walter Modeen has consistently answered all my questions, promptly returned my telephone calls, and kept me updated with the progress of my service. No concern of mine is to small as Walter has always been available to answer any question I may have concerning my specific model or any other BMW for that matter. I can always count on Walter. Steve has consistently had me on my way to work in a timely manner as his responsibility for coordinating loaner cars has been flawless. No matter how early I show up to drop my car off, Steve has the loaner car paperwork ready for me to sign. At the end of a typical service appointment, I know that the transition back to my own car is also flawless. Walter gives me any final updates on my car, and Ashley O'Neill has my paperwork and keys ready so I am on my way home in no time. Senior mechanic Joe Minocci has taken the time to come into the Service Department office area to provide me with additional details about my car. He (and everyone else)treats my car as if it were their own. Their pride in what they do is evident. Overall, I can summarize my experiences at BMW of Bridgeport as "First Class people treating people First Class!" More

Great Advisor! Genuine, helpful, and extremely pleasant to deal with. Whenever I need help or advice, Walt is a call or a click away. Walt returns all communications promptly. Dealership and waiting area a to deal with. Whenever I need help or advice, Walt is a call or a click away. Walt returns all communications promptly. Dealership and waiting area are spotless too, which makes it an extremely pleasant experience for the customer. All my dealings go through Walt! More

I am so very pleased since I began bringing my car to Bridgeport BMW. I live in North Haven and purchased my car at the North Haven dealership with no satisfaction there at all. Bridgeport is around 30 Bridgeport BMW. I live in North Haven and purchased my car at the North Haven dealership with no satisfaction there at all. Bridgeport is around 30 miles from my home where North Haven is only 2 miles from my home. I would drive 100 miles to get the kind of service Bridgeport BMW offers me. The entire staff is pleasant, friendly, professional and very personable. Walter Modeen has taken care of me about a dozen times in Bridgeport and I think he is such an assest to this establishment. Walter will call me with a diagnosis and explain everything in laymen's terms. He is a joy to deal with and that's why I keep going back. I have referred several of my friends too; when I asked how they liked it, I got a great response and now they have switched from their previous dealership to bridgeport as well. My parents own 2 other BMW's and they plan on going to Bridgeport also. Thank you so much, Dina Cavallaro More

Tona has been a real pleasure to work and talk with during some wararanty issues I had with my 325XI. She's been always understanding and has been always on top of the sistuation. I highly recommend B during some wararanty issues I had with my 325XI. She's been always understanding and has been always on top of the sistuation. I highly recommend BMW of Bridgeport because of the service they provide and people like Tona Zarrelli. Al Pasqua More

I have been going to BMW of Bridgeport for service for almost two years, and I have to say that it has been my best experience with a BMW dealership in Connecticut. I live in the greater Hartford area, a almost two years, and I have to say that it has been my best experience with a BMW dealership in Connecticut. I live in the greater Hartford area, and I drive past TWO BMW dealerships to bring my car for service at BMW of Bridgeport. The level of customer service is second to none. The Service Advisor that I alwasy work with is Walt Modeen. He is top notch and a huge asset to this dealership. I would recommend Walt and BMW of Bridgeport without hesitation to anyone looking for the true BMW service/dealer experience. More

Although I did not purchase my 2006 330i from BMW of Bridgeport, I can certainly vouch for their customer service department which has been great! Granted, one might not like to take thier car to the sh Bridgeport, I can certainly vouch for their customer service department which has been great! Granted, one might not like to take thier car to the shop every few months to start out with, but in my case, I commute 130 miles per day. One year, six months and 60,000 miles later, I haven't really needed much more than an oil change, wipers, tires and an air filter. I keep thinking that there is more that can be done to keep my baby on top of her game, but I guess German's really do build the ultimate driving machines. Anyway, each time I need to scedule an appointment, I just send Tona (my rep) an e-mail as I drive to work and she always manages to squeeze me in. In a case when they had to keep my car over night, they even provided me alternative transportation. It's been an awesome experice and a reason I will likely keeping going back to BMW of Bridgeport in the years to come. More