BMW of Bloomington

Buyer BEWARE!!!!!!!!!!! Extremely poor customer service!!!! We were pre-approved for financing and were there from 11:30 am until 5:00 pm. We purchased the car and then decided that it was unsuitable due to th We were pre-approved for financing and were there from 11:30 am until 5:00 pm. We purchased the car and then decided that it was unsuitable due to the ride of the car and my back problems. We sold the car to another dealer because we did not want to do further business with this dealership. We wanted to cancel our service and maintenance contracts. The General Manager would not been cooperative with canceling the service and maintenance contracts and returning my money, which was $ 4,000. I have had to contact BMW North America and the holder of the insurance company to work out reimbursement. Doing business with BMW BLoomington was a nightmare!!!! Extremely poor customer service to which the General Manager stated, "there is no excuse" with arrogance and no apology. Read over the contract VERY closely before you sign...look out for the service agreements and warranties. Be very careful about what you sign and what it covers...get it in writing. More

Reneged They made me a proposal on a deal on a new BMW. Said needed a couple days. Went back to them to finalize pick up a few days later and reneged on wha They made me a proposal on a deal on a new BMW. Said needed a couple days. Went back to them to finalize pick up a few days later and reneged on what had previously agreed on. Wanted $1500 more out of me. E-mailed sales manager my dissappointmentl. Did not even have the courtesy to respond. More

I was in the market for a good used F150 truck and so I went to Suzi Williams and she helped me with all my needs at the price I was looking at as well and the vehicle I was wanting. I was very pleased wi went to Suzi Williams and she helped me with all my needs at the price I was looking at as well and the vehicle I was wanting. I was very pleased with the service and respect that I received. More

Pleased with salesman not so pleased with the finance guy. Finance guy tried to change the finance interest rate being promoted by BMW financial services and had been confirmed by salesman and sales mgr guy. Finance guy tried to change the finance interest rate being promoted by BMW financial services and had been confirmed by salesman and sales mgr More