BMW of Bloomington

Flat tire emergency halfway through a 350-mile road trip. We limped in to BMW Bloomington, who helped us immediately. They assessed the issue, but did not have the tire we needed in stock. So they put us We limped in to BMW Bloomington, who helped us immediately. They assessed the issue, but did not have the tire we needed in stock. So they put us in a loaner car and encouraged us to finish our trip in a brand-new 740. Jeremy was friendly, proactive, and helpful. Zoe handled the paperwork expertly despite being a day or two away from delivering her child. FAR exceeded our expectations. We picked up our vehicle days later, and they even helped us transfer the luggage back to our car! We left smiling/laughing, and with a recommendation for the best burger spot in town (and they nailed that as well)! Jeremy is the bomb. More

Jeremy Goad takes excellent care of us. In this day and age when very little customer service remains, BMW service in Bloomington is a refreshing exception. age when very little customer service remains, BMW service in Bloomington is a refreshing exception. More

Micah was the salesman that assisted me along with Greg and they both addressed all my questions and concerns in a very professional and timely manner. Very satisfied. and they both addressed all my questions and concerns in a very professional and timely manner. Very satisfied. More

I am getting information for another person's car even after calling the dealer and informing of mistake. Makes me think that the service department is not paying close attention to detail and correcting after calling the dealer and informing of mistake. Makes me think that the service department is not paying close attention to detail and correcting problems. I am skeptical of having work done at this dealership now knowing they could have my information connected to a vehicle I don't even own. Does the correct owner of the vehicle know that I am getting text messages and emails know what is going on? Is she being informed that her vehicle's information was shared with a stranger? I certainly hope this gets corrected. More

I have always had excellent service and been treated respectfully. Appointment times have always been prompt and waiting nonexistent. I love that my car comes to me washed and with a wonderfully clean i respectfully. Appointment times have always been prompt and waiting nonexistent. I love that my car comes to me washed and with a wonderfully clean interior More

Very professional and helpful. Great attention to detail and communication. Would highly recommend. The service we received was top notch. This experience exceeded expectations. Very pleased and communication. Would highly recommend. The service we received was top notch. This experience exceeded expectations. Very pleased More

Great customer service and loved the waiting area for customers to hang out while their car is being worked on! Very comfortable atmosphere for customers customers to hang out while their car is being worked on! Very comfortable atmosphere for customers More

Dealership failed to honor service warranty communicated by car salesman at the time of purchase. Sales manager was condescending when discussing details. Horrible customer service. by car salesman at the time of purchase. Sales manager was condescending when discussing details. Horrible customer service. More

Jeremy is personable and easy to work with. Compassionate and informative. They resolved the issues and did the repairs to my car in a timely fashion. and informative. They resolved the issues and did the repairs to my car in a timely fashion. More

Micah was the salesman that assisted me along with Greg. They both answered all questions I had for them and a timely matter. Very efficient couldn’t ask for much better! They both answered all questions I had for them and a timely matter. Very efficient couldn’t ask for much better! More