BMW of Bloomington

My car broke down and the service center saved me very quickly. The shuttle service was extremely useful as well. quickly. The shuttle service was extremely useful as well. More

Great service and very helpful because they helped us get a loaner car and we really needed one so very appreciate. get a loaner car and we really needed one so very appreciate. More

I’ve bought many cars and unfortunately this was the worst experience I’ve had to date. Be very careful if considering this dealership - consider purchasing elsewhere. Car was not ready at agreed upo worst experience I’ve had to date. Be very careful if considering this dealership - consider purchasing elsewhere. Car was not ready at agreed upon meeting time. Necessitating wait while the car defrosted which might not matter to some, but with 3 kids and wife in tow, delays add up. Along those lines, despite sending financial information days prior and confirming intent to purchase with speed being a priority, the buying process took more than 3hrs day of purchase. At time of purchase, dealer stated the car passed a thorough inspection by their mechanic with the only known issue (aside from minor cosmetic scuffs of a used vehicle) being a single $29.95 rear brake pad sensor causing the presence of a warning light on the dash at the time of purchase. Being that I was purchasing a BMW at a BMW dealer, I took BMW of Bloomington at their word. Upon driving the car home and having it inspected 48hrs later by BMW of NWA - another BMW dealer not a 3rd party - it was discovered that not one but multiple sensors were missing in order to remedy the warning light along with a total $3,800 of unresolved maintenance due on the vehicle not previously disclosed. Upon reviewing this new information with BMW of Bloomington less than 48hrs after purchase of the car, I was told that since I had already completed the purchase and driven home “this situation is between you and the other dealer” - ultimately taking zero accountability for the state of the car. When I asked to speak with the manager (Woody), I was told the individual was not available and would not be returning until the following week. Multiple calls were made in the week following and with messages left seeking follow up, but my call was never returned. More

They were very gracious and offered me a loaner,especially since i did not notify them in advance that i would need one. loaner,especially since i did not notify them in advance that i would need one. More

Micah P. did a great job explaining everything and showing everything about the car he also was one of the most respectful I’ve ever been around showing everything about the car he also was one of the most respectful I’ve ever been around More

BMW of Bloomington is a wonderful dealership! The sales staff is professional and helpful. The service department is fantastic! Thank you to Jeremy and Zoe for another positive experience. staff is professional and helpful. The service department is fantastic! Thank you to Jeremy and Zoe for another positive experience. More

Great people to do business with, appreciate all the time, attention and caring to make my purchase an a enjoyable experience. time, attention and caring to make my purchase an a enjoyable experience. More

The staff was friendly and they called me multiple time to give me a status on my car. to give me a status on my car. More

Dropped vehicle to fix tire which had metal in it, couldn’t fix so suggested to replace. I was okay and when I got the vehicle the rim is worse. I had scratches previously but not very visible, today couldn’t fix so suggested to replace. I was okay and when I got the vehicle the rim is worse. I had scratches previously but not very visible, today when I received it was worse and said to fix it costs around 250$ appx. This is the worst experience. I had couple or service maintenance in past couple of years which had no issues but not this time :( not sure what will be my next steps. Nothing more to explain. More

Very helpful with a ride to work after helping me with other serivce related questions. Great job of installing Mt parts and very nice to deal with. other serivce related questions. Great job of installing Mt parts and very nice to deal with. More