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BMW of Bloomington

Bloomington, IL

4.8
635 Reviews

1604 Commerce Pkwy

Bloomington, IL

61704

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Showing 635 reviews

February 28, 2022

Amazing staff, all very personable and want the best outcome for their customers. Will refer all friends and family! More

by Kthoennes23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Zakery, Victor C.
February 28, 2022

Great service. BMW of Bloomington is very professional and thorough. They make servicing of my car easy. More

by Xxx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Goad
February 25, 2022

Super to deal with. Everyone listened to what I was wanting and went out of their way to accommodate. More

by amyfcc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick, Jack
February 25, 2022

Best service. Professional and courteous staff. No waiting. Very timely and thorough. Would highly recommend to friends and family More

by mary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Lott and service advisor, Wes
February 24, 2022

I’ve never had a better service experience anywhere else. Jeremy is amazing and knows how to communicate with and take care of customers. More

by Renee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy
February 24, 2022

Unfortunately, I cannot recommend this BMW dealership and would warn you to not go get an auto loan based on anything said by their finance manager Brad. After working with one of their sales representatives More

by evan
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad and Franky
Mar 09, 2022 -

BMW of Bloomington responded

Evan, We are sorry to hear that your were dissatisfied with your experience with us. The vehicle in question was a recent addition to our inventory and while an initial price was discussed, the directors had yet to establish the price to market level as they awaited final charges against the cost. The directors were aware there was interest on the vehicle, but it was not communicated that you had committed to the vehicle. This was partially due to the fact that we could not secure financing due to a company policy on certain out of state locations. We apologize for the communication breakdown, but believe the vehicle is priced to market values. It is a unique and very nice vehicle. We have reached out to you to see if we can help on some options you have shown interest in related to the purchase. If there is anything else we can do to assist you, please don't hesitate to contact us at 309-661-2691. Thank you, we look forward to hearing from you soon.

February 23, 2022

Always helpful, knowledgeable and courteous. I’ve been pleased with all my service at the dealer from buying the car, to making courtesy cars available, to keeping it in tip-top running shape. More

by nancymac727
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Goad
Feb 23, 2022 -

nancymac727 responded

Jeremy, Thanks again for taking good care of my car. You guys are the best. I appreciate your knowledge, professionalism, and friendliness!

February 23, 2022

Dropped off our car on a Saturday. Car was running very poorly. I spoke with Jeremy on Monday morning. He got us squared away. This dealership is top notch. More

by Bravo5150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy
February 18, 2022

Very nice people. They had my vehicle fixed in a timely manner and provided a very nice and accommodating driver to pick me up and drop me off. More

by Jack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy
February 17, 2022

Appointment was given promptly. Service was good. Questions were answered appropriately. Recommendations for next visit. More

by aldelgado
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy
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