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BMW of Bloomington
Bloomington, IL
634 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 634 reviews
September 02, 2024
The receptionist was incredibly helpful and very friendly, both on the phone and in person. They were efficient and quick in replacing my airbag and the wait was not bad at all. friendly, both on the phone and in person. They were efficient and quick in replacing my airbag and the wait was not bad at all. More
by hurray.clash_0v
Employees Worked With
I unfortunately don’t remember her name
September 01, 2024
Poor customer service. No loaner vehicle. Not at all like Isringhausen who will come out and pickup the vehicle and drop it off when completed. These are premium vehicles No loaner vehicle. Not at all like Isringhausen who will come out and pickup the vehicle and drop it off when completed. These are premium vehicles and the customer deserves premium service which is sorely lacking here. More
by Walt
Employees Worked With
Hope
August 31, 2024
The team always provides me with excellent white glove service to and from my house. Communication is top notch and I always know what's going on with my vehicle! The friendliness and wonderful customer s service to and from my house. Communication is top notch and I always know what's going on with my vehicle! The friendliness and wonderful customer service from Jeremy, Robert and their team is always consistent. More
by elysia1130
Employees Worked With
Robert, Jeremy
August 29, 2024
The dealership provides perfect communication regarding vehicle service requirements. Courtesy vehicle was also provided which helped me in daily commute. vehicle service requirements. Courtesy vehicle was also provided which helped me in daily commute. More
by Akash Agrawal
Employees Worked With
Jeremy, Hope
August 28, 2024
I couldn’t have had a better experience with BMW of Bloomington! Sara and Helen are amazing! They went above and beyond all my expectations during my car buying experience. All my questions were prompt Bloomington! Sara and Helen are amazing! They went above and beyond all my expectations during my car buying experience. All my questions were promptly answered, I was provided with all the information I needed in a timely fashion, and Helen helped me get great financing! I am thrilled with my new BMW i4 and so grateful to Sara and Helen for being so helpful and making the entire experience pleasant and stress free :) More
by Obi
Employees Worked With
Sara Studer and Helen Gaines
August 27, 2024
This was my first experience with this dealership. Bruce Spencer was amazing to work with and is very knowledgeable about BMWs. Shawn Roberts was also great to work with. They made this buying experie Bruce Spencer was amazing to work with and is very knowledgeable about BMWs. Shawn Roberts was also great to work with. They made this buying experience easy. Thank you for all of your help. More
by Joann Wise
Employees Worked With
Bruce Spencer, Shawn Roberts
August 22, 2024
Outstanding customer service, as always. The Service staff know their business, kept me posted on the status of my Z3, and provide a quality, professional and friendly experience. Thanks a The Service staff know their business, kept me posted on the status of my Z3, and provide a quality, professional and friendly experience. Thanks again! More
by hgwxx7
Employees Worked With
Jeremy
