BMW of Bloomington

Dear BMW of Bloomington, I am writing to express my utmost satisfaction with the outstanding service provided by one of your exceptional salespersons, Hope Betley. My recent experience at your dealersh utmost satisfaction with the outstanding service provided by one of your exceptional salespersons, Hope Betley. My recent experience at your dealership has been nothing short of exceptional, and I felt compelled to share my positive feedback. From the moment I walked into BMW of Bloomington, I was greeted warmly by Hope Betley, who displayed genuine enthusiasm and a deep knowledge of BMW vehicles. She took the time to understand my preferences and requirements, ensuring that every step of the car-buying process was tailored to my needs. Throughout the entire process, Hope demonstrated professionalism, patience, and an unwavering commitment to customer satisfaction. She answered all my inquiries with meticulous attention to detail, providing comprehensive explanations and guiding me through the various options available. Her expertise and passion for BMW vehicles were evident in her thorough explanations of the features, performance, and technology of each model. Not only did I have a remarkable experience with Hope, but the entire team at BMW of Bloomington also exceeded my expectations. The dealership itself exudes professionalism and creates an inviting atmosphere for customers. In conclusion, I wholeheartedly recommend BMW of Bloomington and specifically commend Hope Betley for her exceptional service. She is an asset to your dealership and a true embodiment of customer-centricity. Should I require any further assistance or consider purchasing another BMW in the future, I will undoubtedly return to BMW of Bloomington and seek out Hope's expertise once again. Thank you for providing an exceptional car-buying experience. Sincerely, John Damarin Regenerate responseThis was my first purchase from the dealership, and it was e More

I had a tire issue a half day before leaving on a 12 hour road trip. Jeremy in Service didn’t even hesitate to get my vehicle in while I waited, and got me on the road as planned. I’ve had five BMW’s servi road trip. Jeremy in Service didn’t even hesitate to get my vehicle in while I waited, and got me on the road as planned. I’ve had five BMW’s serviced at BMW of Bloomington over the years, and they’ve earned my continued business. I trust them. More

Service department is awful. Called to get a appointment for service told me it would be 17 days before they could work me in. Spend all that money on a car not to be able to get Called to get a appointment for service told me it would be 17 days before they could work me in. Spend all that money on a car not to be able to get it serviced. Will take my car to independent service shop from now on. More

Good service of car. But they did not have someone to pick my car from my home when I called to scheduled. I was told they dont offer this service anymore! They wanted me But they did not have someone to pick my car from my home when I called to scheduled. I was told they dont offer this service anymore! They wanted me to drop off the vehicle and pick it up after service. Very inconvenient for owners who work throughout the week. I expected better from a luxury vehicle brand! More

From the day we bought the car until now they have been a fantastic dealership and Top Notch service fantastic dealership and Top Notch service More

They were very professional and friendly. Showed me a video of everything going on with my car and explained it all! This was a completely different way of doing an oil change/check up and I Showed me a video of everything going on with my car and explained it all! This was a completely different way of doing an oil change/check up and I loved it! More

Jeremy in the service department always is excellent in his service. he's always very accommodating. his service. he's always very accommodating. More

Nick Shook went above and beyond to find my 4 series. I’m very happy and satisfied with my purchase. I’m very happy and satisfied with my purchase. More

Does not respond to phone calls with issues on purchased vehicles, have to file a complaint with the state in order to get a call back for non compliance issues vehicles, have to file a complaint with the state in order to get a call back for non compliance issues More

All those guys from BMW of Bloomington did an excellent job, they made the process easy for me and I’m really thankful for all their attentions with me. job, they made the process easy for me and I’m really thankful for all their attentions with me. More